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No sound from Thunderbolt display

2011 15" Mac Book Pro with 27" Thunderbolt Display


The video/display side of the device works perfect.


This is a very frustrating issue with the sound and this display. Some times the sound will transfer from the laptop and be outputted from the display... sometimes it wont. Some times I have to disconnect every thing, plug out the monitor.... turn it back on and then replug in the laptop and then it starts to work. If this doesnt work, a restart of the laptop works.


Very frustrating considering it is designed to "work seemlessly"



As I type this, (via the thunderbolt display) itunes is playing througn the laptop speakers. I go to system pref and in the sound output options, there is NO OPTION for display output etc. As you can see from the screen grab below...


Any help please?

etc.... jusUser uploaded file

iPhone 3GS

Posted on Jan 20, 2012 3:51 AM

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Question marked as Best reply

Posted on Aug 23, 2017 11:49 AM

This is the fix for me. Under "System Preferences" go to "Sound", with headphones out Select 'Display Audio", change output volume at the bottom from 'Mute' to some level. Close and test.



2012 MacBook Pro with 27inch Thunderbolt display.

62 replies

Jun 19, 2012 2:48 PM in response to MSM126

MSM126 - have you tried booting then 'sleeping' MBA independently, then plugging in TB and waking the wafer thin chap? Worked for me whilst I kept up the routine but lately I forgot and, bless me, the bloody sound works fine now...

When I first got MBP + TB I received the advised TB software update which never would install - I never did ask if this was installed by anyone here successfully?

Jun 19, 2012 5:26 PM in response to Designer Gav UK

Designer,


Yes, I should have made that clear ... the work around resolved the problem for me; though like others here it was a temporary fix. I spoke with AppleCare. They took me few quite a few things, then did a quick and then extensive hardware test. Apple is aware of the issue, but don't seem to have a fix on the cause or a resolution.


I have about 10 days left in my return window. I'll just return both the display and the MBA, and switch back to my MBP (mid 2009) if I'm still seeing the issue this weekend. Then I'll just wait to see what happens when the dust settles on the issue.

Jul 22, 2012 5:00 PM in response to richiebuttle

I found this out on accident. Hold ALT/OPTION and left click on the volume....thing.... on the top right of your screen, if its not there you can put it there in system prefrences>sound and it says show volume in status bar with a check box next to it. Then you will get input and output options to appear. If this doesnt work immediately sometimes if you try again a few times it will pop up.


Ask if you have any questions


edit** under output in the pop up thing, internal speakers are the things you hear music from when no headphones are plugged in........ and whatever it says below that is most likely your external displays speakers.

Jul 27, 2012 3:38 PM in response to richiebuttle

I had a wishful thought that perhaps Apple would secretly address the problem in their new OS X Mountain Lion.
After rushing to put the new cat on the Air (2011), I realised that this cougar, like it's cousin Lion, cannot roar through the display most of the time.

To all those who share the same deam, Mountain Lion doesn't have the solution, yet...Sigh

Aug 7, 2012 10:41 AM in response to TheresAni7InMyMac

This isn't really helpful, since the input/output options are already easily found within System Preferences > Sound.


The issue is that my Thunderbolt display (Display Audio) isn't listed as an output option at times.


Since the Display Audio option is shown as "USB", I have to believe that an earlier poster was correct in that it is a USB issue.


Screenshots before/after a reboot:


User uploaded file

User uploaded file

Aug 7, 2012 11:01 AM in response to IPv6Freely

Hi IP,


I looked in that part 2 and thought there must be the problem until i did the "Hold ALT/OPTION and left click on the volume....thing.... on the top right of your screen" and see more/other options then showed in the system Preferences sound. I am now not behind my Thunderbolt but will upload the screenshot tomorrow if this would help.


User uploaded file

User uploaded file

Aug 7, 2012 11:06 AM in response to Moi1964

I'm not sure what you're trying to say...


The option+click doesn't really accomplish anything that isn't easily done via the sound pane in preferences. But that's completely irrelevant to the problem. It doesn't "fix" anything. Being able to look at my input/output devices in that manner isn't helpful if the device (the Thunderbolt display) isn't in that list. After a reboot, it was.

Aug 7, 2012 11:17 AM in response to IPv6Freely

Well it solved my problem with the sound on the thunderbolt display. As you can see on the screenshot the 2 things show complete different possible setups where i thought also that the preference would show all.


Is the system sound through the Thunderbolt display ? or there is no sound at all. In my case the system sound was through the Thunderbolt but any music or movie sound with through the Mac speakers.


This happend after I updated to Mountain Lion by the way. It just changed the confiruration.

Aug 7, 2012 11:24 AM in response to richiebuttle

Yes the Hold Alt trick on the sound problem does work IF the option is actually listed


The problem is that the option is simpliy not there all the time. Some times you have the plug out the thunder bolt cable for a few seconds and plug it back it to pick it up.


The display might work, but it may not always give out sound. When the sound does not work, then none of the USB ports do not work. It's a major pain when you have printers connected to the screen.


The problem seems to be a lot worse since the upgrade to Mountain Lion for me also.

No sound from Thunderbolt display

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