richiebuttle

Q: No sound from Thunderbolt display

2011 15" Mac Book Pro with 27" Thunderbolt Display

 

The video/display side of the device works perfect.

 

This is a very frustrating issue with the sound and this display. Some times the sound will transfer from the laptop and be outputted from the display... sometimes it wont. Some times I have to disconnect every thing, plug out the monitor.... turn it back on and then replug in the laptop and then it starts to work. If this doesnt work, a restart of the laptop works.

 

Very frustrating considering it is designed to "work seemlessly"

 

 

As I type this, (via the thunderbolt display) itunes is playing througn the laptop speakers. I go to system pref and in the sound output options, there is NO OPTION for display output etc. As you can see from the screen grab below...

 

Any help please?

etc.... jusScreen Shot 2012-01-20 at 11.47.04.png

iPhone 3GS

Posted on Jan 20, 2012 3:51 AM

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Q: No sound from Thunderbolt display

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  • by Designer Gav UK,

    Designer Gav UK Designer Gav UK Jun 19, 2012 2:48 PM in response to MSM126
    Level 1 (0 points)
    Jun 19, 2012 2:48 PM in response to MSM126

    MSM126 - have you tried booting then 'sleeping' MBA independently, then plugging in TB and waking the wafer thin chap? Worked for me whilst I kept up the routine but lately I forgot and, bless me, the bloody sound works fine now...

    When I first got MBP + TB I received the advised TB software update which never would install - I never did ask if this was installed by anyone here successfully?

  • by MSM126,

    MSM126 MSM126 Jun 19, 2012 5:26 PM in response to Designer Gav UK
    Level 1 (10 points)
    Jun 19, 2012 5:26 PM in response to Designer Gav UK

    Designer,

     

    Yes, I should have made that clear ... the work around resolved the problem for me; though like others here it was a temporary fix.  I spoke with AppleCare.  They took me few quite a few things, then did a quick and then extensive hardware test.  Apple is aware of the issue, but don't seem to have a fix on the cause or a resolution.

     

    I have about 10 days left in my return window.  I'll just return both the display and the MBA, and switch back to my MBP (mid 2009) if I'm still seeing the issue this weekend.  Then I'll just wait to see what happens when the dust settles on the issue.

  • by Matt in LV,

    Matt in LV Matt in LV Jun 25, 2012 9:29 AM in response to richiebuttle
    Level 1 (0 points)
    Jun 25, 2012 9:29 AM in response to richiebuttle

    The soultions offered in this thread didnot help me, but I was able to go into

     

    system preferences -> Sound -> Output -> USB Audio

     

    Although I did just update the Thunderbolt drviers today, this is something that should be automatic when plugging in a MBA to the display.

  • by TheresAni7InMyMac,

    TheresAni7InMyMac TheresAni7InMyMac Jul 22, 2012 5:00 PM in response to richiebuttle
    Level 1 (0 points)
    Jul 22, 2012 5:00 PM in response to richiebuttle

    I found this out on accident. Hold ALT/OPTION and left click on the volume....thing.... on the top right of your screen, if its not there you can put it there in system prefrences>sound and it says show volume in status bar with a check box next to it. Then you will get input and output options to appear. If this doesnt work immediately sometimes if you try again a few times it will pop up.

     

         Ask if you have any questions

     

    edit** under output in the pop up thing, internal speakers are the things you hear music from when no headphones are plugged in........ and whatever it says below that is most likely your external displays speakers.

  • by weicheng28,

    weicheng28 weicheng28 Jul 27, 2012 3:38 PM in response to richiebuttle
    Level 1 (0 points)
    Jul 27, 2012 3:38 PM in response to richiebuttle

    I had a wishful thought that perhaps Apple would secretly address the problem in their new OS X Mountain Lion.
    After rushing to put the new cat on the Air (2011), I realised that this cougar, like it's cousin Lion, cannot roar through the display most of the time.

    To all those who share the same deam, Mountain Lion doesn't have the solution, yet...Sigh

  • by Moi1964,

    Moi1964 Moi1964 Jul 28, 2012 2:36 AM in response to TheresAni7InMyMac
    Level 1 (7 points)
    Jul 28, 2012 2:36 AM in response to TheresAni7InMyMac

    You saved my day

  • by TheresAni7InMyMac,

    TheresAni7InMyMac TheresAni7InMyMac Jul 28, 2012 1:19 PM in response to Moi1964
    Level 1 (0 points)
    Jul 28, 2012 1:19 PM in response to Moi1964

    your welcome good sir. apple made the ways to do it, they just were hiding it

  • by Mike Antos,

    Mike Antos Mike Antos Aug 1, 2012 7:24 AM in response to TheresAni7InMyMac
    Level 1 (0 points)
    Aug 1, 2012 7:24 AM in response to TheresAni7InMyMac

    This was the answer, thanks.  Wish I could figure out how to mark this for Solved My Question points...

  • by IPv6Freely,

    IPv6Freely IPv6Freely Aug 7, 2012 10:41 AM in response to TheresAni7InMyMac
    Level 1 (0 points)
    Aug 7, 2012 10:41 AM in response to TheresAni7InMyMac

    This isn't really helpful, since the input/output options are already easily found within System Preferences > Sound.

     

    The issue is that my Thunderbolt display (Display Audio) isn't listed as an output option at times.

     

    Since the Display Audio option is shown as "USB", I have to believe that an earlier poster was correct in that it is a USB issue.

     

    Screenshots before/after a reboot:

     

    Screen Shot 2012-08-07 at 10.38.17 AM.png

    Screen Shot 2012-08-07 at 10.41.48 AM.png

  • by Moi1964,

    Moi1964 Moi1964 Aug 7, 2012 11:01 AM in response to IPv6Freely
    Level 1 (7 points)
    Aug 7, 2012 11:01 AM in response to IPv6Freely

    Hi IP,

     

    I looked in that part 2 and thought there must be the problem until i did the "Hold ALT/OPTION and left click on the volume....thing.... on the top right of your screen" and see more/other options then showed in the system Preferences sound. I am now not behind my Thunderbolt but will upload the screenshot tomorrow if this would help.

     

    Screen Shot 2012-08-07 at 7.55.22 PM.png

    Screen Shot 2012-08-07 at 7.56.12 PM.png

  • by IPv6Freely,

    IPv6Freely IPv6Freely Aug 7, 2012 11:06 AM in response to Moi1964
    Level 1 (0 points)
    Aug 7, 2012 11:06 AM in response to Moi1964

    I'm not sure what you're trying to say...

     

    The option+click doesn't really accomplish anything that isn't easily done via the sound pane in preferences. But that's completely irrelevant to the problem. It doesn't "fix" anything. Being able to look at my input/output devices in that manner isn't helpful if the device (the Thunderbolt display) isn't in that list. After a reboot, it was.

  • by Moi1964,

    Moi1964 Moi1964 Aug 7, 2012 11:17 AM in response to IPv6Freely
    Level 1 (7 points)
    Aug 7, 2012 11:17 AM in response to IPv6Freely

    Well it solved my problem with the sound on the thunderbolt display. As you can see on the screenshot the 2 things show complete different possible setups where i thought also that the preference would show all.

     

    Is the system sound through the Thunderbolt display ? or there is no sound at all. In my case the system sound was through the Thunderbolt but any music or movie sound with through the Mac speakers.

     

    This happend after I updated to Mountain Lion by the way. It just changed the confiruration.

  • by IPv6Freely,

    IPv6Freely IPv6Freely Aug 7, 2012 11:19 AM in response to Moi1964
    Level 1 (0 points)
    Aug 7, 2012 11:19 AM in response to Moi1964

    The thunderbolt display wasn't being listed as an output device at all, regardless of where I looked for it.

  • by richiebuttle,

    richiebuttle richiebuttle Aug 7, 2012 11:24 AM in response to richiebuttle
    Level 1 (0 points)
    Aug 7, 2012 11:24 AM in response to richiebuttle

    Yes the Hold Alt trick on the sound problem does work IF the option is actually listed

     

    The problem is that the option is simpliy not there all the time. Some times you have the plug out the thunder bolt cable for a few seconds and plug it back it to pick it up.

     

    The display might work, but it may not always give out sound. When the sound does not work, then none of the USB ports do not work. It's a major pain when you have printers connected to the screen.

     

    The problem seems to be a lot worse since the upgrade to Mountain Lion for me also.

  • by IPv6Freely,

    IPv6Freely IPv6Freely Aug 7, 2012 11:25 AM in response to richiebuttle
    Level 1 (0 points)
    Aug 7, 2012 11:25 AM in response to richiebuttle

    Correct, it's clearly a USB issue.

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