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Mail shows empty message body

11812 Views 24 Replies Latest reply: Oct 15, 2013 7:56 AM by Braxton Beyer RSS
  • freaknbigpanda Level 1 Level 1 (0 points)
    Currently Being Moderated
    Feb 8, 2013 5:48 AM (in response to tjwolf)

    Same problem here, really hope apple fixes this soon.

  • ansel1 Calculating status...
    Currently Being Moderated
    Feb 12, 2013 7:08 AM (in response to tjwolf)

    Found a good workaround.

     

    1. Select message.

    2. hit 'delete'

    3. hit 'command-z'

     

    When the message comes back, you can see the body.

  • jphoward Level 1 Level 1 (0 points)
    Currently Being Moderated
    Feb 21, 2013 8:51 AM (in response to tjwolf)

    I'm also seeing this.  OS X 10.8.2 connecting to Microsoft's new Office 365 service (which is just an Exchange server in the cloud).

     

    Please, Apple, don't make me use Outlook as a mail client.  Please.

  • kbross Level 1 Level 1 (0 points)
    Currently Being Moderated
    Mar 21, 2013 7:47 PM (in response to tjwolf)

    I researched this for days and tried a ton of solutions and none worked out.  Turns out the fix was pretty simple for me.  Detailed here:

     

    http://support.microsoft.com/kb/2264110

     

    I know it refers to Blackberry, but it worked fine for fixing up the "no content" problem on 3 Mac Mail installations with Exchange 2007, and only took about 10 minutes and one reboot of the Exchange server.  Obviously, if you don't have IT support or access to your Exchange server, you are out of luck.

  • MacDork Level 1 Level 1 (0 points)
    Currently Being Moderated
    Apr 8, 2013 10:50 AM (in response to tjwolf)

    I've found that restarting Mail.app is a reliable (but slightly irritating) work-around.

  • Shareef Yousef Level 1 Level 1 (5 points)
    Currently Being Moderated
    Apr 8, 2013 11:37 AM (in response to MacDork)

    Yeah, it's very annoying. In addition, Mail would always hang for a few minutes when waking up from sleep and/or connecting to a new network. I noticed this only happens when I have my Exchange account added. This makes Mail completely useless in an enterprise environment.

  • claesmk Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jun 7, 2013 6:44 AM (in response to Shareef Yousef)

    I have also found that if running Outlook in a windows VM and mail.app at the same time that the problem is worse (more messages have no body displayed in mail.app). 

  • Bastionpoint Technology Level 1 Level 1 (10 points)
    Currently Being Moderated
    Aug 19, 2013 9:11 PM (in response to kbross)

    Thanks much for the tip, Kbross! That KB article fixed the Exchange 2007 server and Mac Mail empty body problem for us too.

  • claesmk Level 1 Level 1 (0 points)
    Currently Being Moderated
    Aug 21, 2013 7:11 AM (in response to claesmk)

    FWIW to anyone - the details of my problem were related to having Microsoft Outlook running in a virtual machine accessing the same exchange account that I was accessing with mail.app  I noticed that for some emails the bodies would not display and I could not reply but only if the email was received while Outlook was running simultaneously.  I examined two emails sent from the same person (one without Outlook running / one with) and determined the difference was an AVG anti-virus scan that was running as an Outlook plugin.  I disabled this plugin and this fixed my problem.  AVG was adding at least some addtional headers as well as a text signature. Apparently mail.app didn't like this.

  • Braxton Beyer Level 1 Level 1 (65 points)
    Currently Being Moderated
    Oct 15, 2013 7:56 AM (in response to tjwolf)

    I am having a similar issue using Exchange.  But quitting mail and relaunching it seems to work for me also.

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