**Solved** - Contact added from SMS or Recently Called List Does Not Appear in iPhone Contact List

I ran into a incredbily frustrating problem recently whereby any number that I attempted to turn into a new contact, either using the "Add Contact" button under SMS / iMessages or the "Create New Contact" button under the Recently Called list (Recents), would not appear in my phone's main Contact list or in my Contacts app.


The detail information added simply did not show up.


After banging my head against the wall, taking my phone to the Genius Bar only to have them tell me there was not solution, banging my head against the wall again... I finally found a solution!!


In order to fix this problem:


1) Go into "Settings"


2) Go into "General"


3) Scroll to "Reset"


4) Select "Reset All Settings"


The phone will prompt you indicating that all your settings will be lost but your data will remain.


5) Authoirze the "Reset"


The phone will power down, take a few minutes to power back up and voilà the next time you add add a contact from SMS / iMessages or from your recently called list it will work as it's supposed to!


... at least it did for me ( ;


NOTES:


This is for an AT&T iPhone


In my research on trying to determine why this happens, I discovered that it happens to Verizon phones as well but the problem is caused by a completely different bug and the solution is consequetnely completely different. For that problem search for *228 and you'll find what you're looking for.

iPhone 4, iOS 5.0.1, AT&T

Posted on Jan 20, 2012 6:17 PM

Reply
5 replies

Jan 22, 2012 5:25 PM in response to azz3879

Well... so much for my "Solved" claim.


It did in fact work as described, but I ran the test only before syncing contacts with iCloud. It's iCloud that's screwing this whole thing up.


Grrrr...


Here's what I've discovered upon further investigation.


If, under Settings > General > iCloud, I turn iCloud syncing off for "Contacts", select, "Keep on My iPhone" and then add a contact from SMS / Recents, the contact shows up under the general "Contacts".


As soon as I switch iCloud "Contacts" syncing back on, the newly added contact disappears from my contacts list and can only be found by doing a Spotlight Search.


Being that no one who's come up with solution to this problem is going to read it since I naively added **Solved** to the header I have created a new discussion about it, which can be found here:


https://discussions.apple.com/thread/3676941


Please post any follow up suggestion at this link as opposed to this one, so that the thread can be kept current in one place.


Thanks and apologizes if I steered you in the wrong direction.

Feb 14, 2012 12:09 PM in response to azz3879

Alright so... after weeks of giving this thought... getting some awesome help and trying lots of different things, I was finally, for sure, able to solve the problem I was having.


You see as a previous MobileMe user when I upgraded to iCloud my phone eliminated MobileMe - as it was supposed to - but when doing so it didn't eliminate it as the default account that new contacts were added to. It's a bit confusing but in the simplest terms, my phone was trying to add contacts to a location within it that did not exist, or at least to a location that the rest of my phone's operating system did not recognize.


Enter the awesome app developer Wim de Nood, creator of Cleanup: Remove Multiple Contacts Fast (link below), who's app had enabled other individuals with a similar but quite different problem resolve their issue.


Wim suggested that I confirm that my phone's default contact list was set to iCloud. This is found under Settings > Mail, Contacts, Calendars > "Contacts Heading" > Default Contacts List. The problem was I didn't have the option to select my "Default Contacts List" the button was literally not there.


Wim then suggested that I install another app that he created called Mail Many (link below) which included a de-bug diagnostic which was designed to email him the info on how your phone's contacts list was setup. Upon sending Wim the diagnostic info, he informed me that the diagnostic indicated that my phone was still storing my contacts in the MobileMe "area" of my phone, an area the operating system didn't recognize. This is indicated by the the number 2 after the Default source ID, as seen here: Default source name: (null). Default source ID: 2



------------------

Diagnostic info

------------------

iOS Version: 5.0.1

iPad: 0

Sources:

Source name: (null). Source ID: 2. Source Size: 1

Source name: Card. Source ID: 4. Source Size: 995

Default source name: (null). Default source ID: 2



Wim then suggested I add an Exchange account to my phone. Settings > Mail, Contacts, Calendars > Add Account. I already had several Gmail accounts syncing with my phone but those clearly weren't allowing me to select the Default Contacts List so I created a throwaway Gmail account and then added it to my phone via the Microsoft Exchange option under Add Account following the instructions found under the heading "Setting Up Google Sync with your iOS device" which can be found here:



http://support.google.com/mobile/bin/answer.py?hl=en&topic=14252&answer=138740



This listed the just added Gmail account under Accounts and under which the option to sync Contacts was included and turned on by default.

Unfortunately when I scrolled down to look for the area to select my Default Contacts list, the option still did not exist.


I was pretty bummed as I felt like I'd cracked the problem... no luck though.



After doing some thinking about it though, I went to Phone (app) > Contacts > Groups and saw that my Gmail Exchange listing had no contacts in it, as it was an account created solely for the purpose of trying to solve this problem. I then added a Test contact to the Gmail Exchange Group (clicked on the little + sign) and then went back and looked at the options under Settings > Contacts. Low and behold I now had the option to select a Default contact list!


I set set the default to the recently added Gmail Exchange account and added a contact from the Recents list under SMS / iMessages. I then went back and switched the Default setting to iCloud. Added another contact from Recent's and presto! My newly added contacts no longer disappeared!!!!


I ran the Diagnostic option again under the Mail Many app and low and behold now the default source ID was listed as 4 instead of 2 as seen here:


Default source name: Card. Default source ID: 4 - 4 meaning the default account was now iCloud.



------------------

Diagnostic info

------------------

iOS Version: 5.0.1

iPad: 0

Sources:

Source name: (null). Source ID: 2. Source Size: 1

Source name: Card. Source ID: 4. Source Size: 999

Default source name: Card. Default source ID: 4




Problem solved!! And to think those Apple "Genius'" said I'd have to do a fresh install of the iOS... here's to you boys, a bit of diligence and some inside help can go a long way!


Thanks to Wim for hanging in there with me through all my emails, I do appreciate it.



His apps:


Cleanup: http://itunes.apple.com/us/app/cleanup-remove-multiple-contacts/id376235560?mt=8


Mail Many: http://itunes.apple.com/us/app/mail-many/id378068743?mt=8

Jul 22, 2012 8:15 AM in response to azz3879

THANK YOU for this. I have been struggling with contacts since switching from MobileMe to iCloud. I had contacts on my phone (created in messages or phone) that were not being synced with iCloud. I could tell that iCloud was not the default contacts account, but had no way of forcing it. By adding a fake Exchange account, I was then able to set iCloud as my default...FINALLY! I then deleted the Exchange account and it is all working! I have seriously spent hours working on this. SO HAPPY.

Nov 15, 2013 8:23 PM in response to azz3879

Everything now makes sense why my contacts added from SMS, recent calls or maps do not show up other than searches, and Azz3879's solution seems like it makes sense, but I get stuck after creating the exchange account which has no contacts. I can not get a + sign to add one to the Exchange Global Contact List????


Help


I am using iPhone 5, iOS6.1.4

previously created, but unused gmail account


Is there a special way the gmail account has to be set up?

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**Solved** - Contact added from SMS or Recently Called List Does Not Appear in iPhone Contact List

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