ping: cannot resolve ... unknown host / no browser access to ONLY ONE SITE!

Three days ago, I could connect to http://statcounter.com.

Starting three days ago out of the blue, all browsers stopped allowing that site to load. Ping (network utility) can't find it.

I CAN connect to every other site I've tried on both safari, firefox, explorer on os x 10.4.2, 10.3.9 + explorer & firefox on a little used pc with xp -- none connected to that one site but did to all the others I tried. What should I be looking for?


I know statcounter.com is up and running because I accessed it through a proxy site, other friends have accessed it from west coast and elsewhere, they emailed me back confirming they have had no network outages, and I've pinged it successfully from DNSStuff.com

[background: As from the beginning on this imac (for which I've reinstalled sys software a couple of times), there are lots of stalls/hangs -- it's supposed to be a 5mbps DSL but connection speed is slow, sluggish and sometimes downright crappy -- I can't tell any diff from before when I had 1.5 mpbs -- safari stalls, 10.4.2 stalls, everything hangs and I get lots of Spinning Beach Balls, which I've gotten since I bought this **** thing 3 months ago and before I had 5mbps DSL ... it is slow on startup and is practically no different than the startup on my G3-350 running a powerlogix g3-1ghz. They startup almost exactly the same time > ~ 1 minute. How can that be?]

Anyway, regarding not being able to connect to one particular site: My ISP insists it's on my end in the browser -- it's in ALL these browsers on two different operating systems? Where? How? They know nothing about macs and os X (the provider is Sprint of http://sprintsuks.com)

Turned off firewall -- no go. Checked little snitch -- nothing there. Turned it off too, still no luck. Unhooked ethernet hub/switch and connected imac ethernet directly to the modem. Still no connection to StatCounter.com -- but able to connect here and all my other sites!

Created new user, still no connect to statcounter.com -- I've done all the recommended troubeshooting tips. I've read dozens and dozens of postings on this forum and others. Plus articles, troubleshooting tips at tons of places. I can't find the answer to this particular problem.

Obviously I am not a programmer, unix geek or technical, engineer, etc type of person -- I don't know where to go next. Is there something going on with DNS resolution or some sort of network loopback or what? I don't get it.

Help anyone? thanks.

Oh yeah -- i even tried Opera but that didn't get to the server either.




imac g5 2/20 & B/W G3 (upgraded cpu) Mac OS X (10.4.2)

Posted on Feb 16, 2006 9:19 PM

Reply
3 replies

May 8, 2006 4:37 PM in response to ProgressiveSoutherner

hi there

fire up the Network Utility in /Applications/Utilites

run a Traceroute on http://statcounter.com

That will tell you how far your requests are getting. If you need more help paste the results of that.

You could also try some of the other tool in Network Utility and see if those offer can clues as to where the problem might be.

-jachin

17in Powerbook Mac OS X (10.4.5)

May 8, 2006 6:35 PM in response to ProgressiveSoutherner

- Run "network utility".
- Click on "Lookup" tab
- put in "statcounter.com" in the field for "Please enter an internet address to lookup"
- Click on "Lookup" button

You should see something like this:
; <<>> DiG 9.2.2 <<>> statcounter.com
;; global options: printcmd
;; Got answer:
;; ->>HEADER<<- opcode: QUERY, status: NOERROR, id: 29110
;; flags: qr rd ra; QUERY: 1, ANSWER: 2, AUTHORITY: 0, ADDITIONAL: 0

;; QUESTION SECTION:
;statcounter.com. IN A

;; ANSWER SECTION:
statcounter.com. 1962 IN A 66.98.134.100
statcounter.com. 1962 IN A 66.98.186.36

;; Query time: 51 msec
;; SERVER: 68.87.69.146#53(68.87.69.146)
;; WHEN: Mon May 8 18:33:01 2006
;; MSG SIZE rcvd: 65


If you don't, it's quite likely that your ISP's DNS does not have a record for statcounter.com.

May 8, 2006 6:56 PM in response to ProgressiveSoutherner

An alternative to using the "Lookup" functionality in Network Utility is to run "nslookup" from the command prompt (or the shell prompt) using Terminal. Both the Network Utility and Terminal are found in the Utilities folder under Application.

While in Terminal, enter this:
nslookup statcounter.com

It should return something like this:

Note: nslookup is deprecated and may be removed from future releases.
Consider using the `dig' or `host' programs instead. Run nslookup with
the `-sil[ent]' option to prevent this message from appearing.
Server: 68.87.69.146
Address: 68.87.69.146#53

Non-authoritative answer:
Name: statcounter.com
Address: 66.98.186.36
Name: statcounter.com
Address: 66.98.134.100


The first portion of the output indicates the IP address of your DNS. The second portion indicates the IP address of statcounter.com.

You can also run "dig statcounter" while in Terminal. This provides the same output as the "Lookup" functionality in Network Utility.

If you are not getting the IP address of statcounter.com from running the nslookup command, the most likely reason is your DNS (or your ISP's DNS) does not contain information about statcounter.com.

Hope this helps.

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ping: cannot resolve ... unknown host / no browser access to ONLY ONE SITE!

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