Q: my iMac won't accept disks
My 21.5" iMac won't accept disks
iMac, Mac OS X (10.4.11), iKey Slim Keyboard
Posted on Jan 21, 2012 11:19 PM
by shldr2thewheel,Solvedanswer
The drive doesn't accept discs
- Be sure to check your disc to make sure it is flat. You can check this by putting the disc upside-down on a flat surface. If the disc is bowed up on any side or in the center, do not use the disc as it may get stuck in the drive.
- Make sure you are inserting the disc far enough for the drive mechanism to activate. Discs must be inserted at least three-quarters of the way into the drive, and often nearly all the way in, before the drive will pull them in.
- Make sure the disc is completely inserted in the drive. The disc-insert cycle runs the motor for about 6 seconds. If, for whatever reason, a disc is not completely inserted, the drive will reverse and push the disc back out of the drive.
- Since the entry slot can be tight at first, give the drive 1 or 2 seconds to accept the disc and pull it in on its own. If the drive struggles with injecting discs or injects them part-way then stops, inserting a disc multiple times should correct the issue.
- Reset the Power Manager (PMU) or System Management Controller (SMC).
- Do not use discs that have anything attached to them or dangling from them (such as "sweeper" or cleaning discs).
- If the drive repeatedly does not insert media fully, or accept media at all, please contact Apple, contact an Apple-Authorized Service Provider, or make an appointment with an Apple Retail Store for additional troubleshooting, evaluation, or service.
Posted on Jan 22, 2012 12:38 AM