Q: i recently synced my ipod after storing it back to factory settings so i could update it as everytime i plugged my ipod to my computer my ipod wouldnt appear on itunes.. but now it has synced my music and some are in grey and dont play, anyone????

Yes, this is very frustrating. OK, I have a lot of songs on my iPod and in iTunes that were transferred from CDs. Only the 'purchased' songs from iTunes show up on my phone, not the 3,000+ songs I physically downloaded from said CDs. On the screen of my iPhone, the songs are in grey and next to it in red is a circle with a square inside (similar to when you download an APP) but it won't download. I am now trying the 'home sharing' that I found in an old post and syncing the phone, again, to see if that helps. I think I am going to have to make a trip to an Apple store. If anyone has an answer to this, I would appreciate it. Many thanks, JP