Q: Forgot passcode, never synced with computer
Hi all,
My daughter put a new passcode on her iPhone 4S, and subsequently forgot the new passcode. She never synced with a computer. When I try to restore using my Mac, I get the error message, 'iTunes could not connect to the iPhone because it is locked with a passcode...'. Any suggestions?
Mac Pro 2 x 2.66GHz, Mac OS X (10.7)
Posted on Jan 22, 2012 5:59 AM
You'll have to force the phone into recovery mode & restore as a new device to remove the passcode. All data on the phone will be erased. There is no other way:
Turn your phone off. Leave the USB cable connected to your computer, but NOT your phone, iTunes running, press & hold the home button while connecting the USB cable to your dock connector, continue holding the home button until you see “Connect to iTunes” on the screen. You may now release the home button. iTunes should now display that it has detected your phone in recovery mode, if not quit and reopen iTunes. If you still don’t see the recovery message repeat these steps again. iTunes will give you the option to restore from a backup or set up as new. In your case, the ONLY option is new.
Posted on Jan 22, 2012 6:04 AM