cbkuccuk123
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Q: my imac dose not insert discs

when i tru to put a disc in to my mac it doesnt work

i have tp push it in but im scared it will break

iMac, Mac OS X (10.6.8)

Posted on Jan 22, 2012 6:45 AM

by rkaufmann87,Solvedanswer
rkaufmann87 rkaufmann87
Level 9 (58,956 points)
Photos for Mac
A:

Have you checked to see if there is another disc already in it? If you are sure there isn't one then the drive may be broken and needs to be replaced.

Posted on Jan 22, 2012 7:00 AM

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cbkuccuk123

Q: my imac dose not insert discs

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  • by rkaufmann87,Solvedanswer

    rkaufmann87 rkaufmann87 Jan 22, 2012 7:00 AM in response to cbkuccuk123
    Level 9 (58,956 points)
    Photos for Mac
    Jan 22, 2012 7:00 AM in response to cbkuccuk123

    Have you checked to see if there is another disc already in it? If you are sure there isn't one then the drive may be broken and needs to be replaced.

  • by cbkuccuk123,

    cbkuccuk123 cbkuccuk123 Jan 22, 2012 7:51 AM in response to rkaufmann87
    Level 1 (0 points)
    Jan 22, 2012 7:51 AM in response to rkaufmann87

    if there is a disc how do i get it out

     

    i have pressed eject, gone on to dvd player pressed eject and there is no disc.

     

    if it is broken how do i get it fixed

     

    i brought isurance will that include the problem i have with my mac.

     

    and 1 last thing do you know what may have caused my drive to break

     

    when u say drive do u mean hard drive

  • by Eric Fauque,Helpful

    Eric Fauque Eric Fauque Jan 22, 2012 7:59 AM in response to cbkuccuk123
    Level 3 (989 points)
    Photos for Mac
    Jan 22, 2012 7:59 AM in response to cbkuccuk123

    Do you see the icon of a disk on your desktop? If so, drag it to the trash and it should eject.

     

    If the disc will still not eject, holding down the trackpad or mouse button after restarting the computer should also eject a disc.

    If the disc continues not to eject, reset the Power Manager (PMU) or System Management Controller (SMC)

  • by rkaufmann87,Helpful

    rkaufmann87 rkaufmann87 Jan 22, 2012 8:00 AM in response to cbkuccuk123
    Level 9 (58,956 points)
    Photos for Mac
    Jan 22, 2012 8:00 AM in response to cbkuccuk123

    There are numerous methods of removing stuck media, what has worked for me is restarting while holding down the eject key during the boot  process.

     

    You mention you have insurance however I'm not sure if you mean the machine is covered by AppleCare. If that is what you have then contact AppleCare and they'll repair the machine. You can check your AppleCare coverage by clicking Apple Online Service Assistant and following the prompts. I don't have any idea where you are located so please use Apple's AppleCare Contact Info link to get the phone number in your area. If you do have AppleCare they will try to troubleshoot the problem over the phone and if they determine a repair is needed they will help you arrange it. If you have some other type of insurance you will need to deal with that vendor.

     

    When I said drive I meant the SuperDrive not the HD.

  • by cbkuccuk123,

    cbkuccuk123 cbkuccuk123 Jan 22, 2012 8:18 AM in response to rkaufmann87
    Level 1 (0 points)
    Jan 22, 2012 8:18 AM in response to rkaufmann87

    ow thank you very much for your help and time without you i wouldnt had been able to fix my problems

    thank you very much

     

    and if i have i have any problems or know any one with problems ill suggest you as a first choise thanks

  • by rkaufmann87,

    rkaufmann87 rkaufmann87 Jan 22, 2012 8:22 AM in response to cbkuccuk123
    Level 9 (58,956 points)
    Photos for Mac
    Jan 22, 2012 8:22 AM in response to cbkuccuk123

    Your welcome.