DJFr33Dom
Level 1 (0 points)

Q: After updating to itunes 10.5.3 avg says itunes has a trojan

so i updated to itunes 10.5.3 and everything was fine yesterday, come home tonight and boot up my pc and try to run itunes. AVG goes mental and tells me iTunes has a trojan called Trojan Horse Backdoor.Hupigon5.CBQU i've tried uninstalling and reinstalling all my apple software about 5 times and its always the same! iTunes gives me an error 7/5 (Windows error 126) this is doing my brain in does anyone have any suggestions?

Posted on Jan 23, 2012 12:17 PM

by varjak paw,Solvedanswer
varjak paw varjak paw
Level 10 (169,883 points)
A:

Assuming you download the iTunes installer from Apple directly, not some third-party web site, almost certainly AVG is misidentifying some iTunes component as being a virus. This misattribution is not, from what I've read, uncommon with AVG; I've seen reports of this mistaken trojan definition going back to 2009. AVG probably needs to issue a virus update to correct this.

 

For now, try this:

 

Open AVG and go to Tools > Advanced settings. Expand Resident Shield > Exceptions > Add Path > navigate to your iTunes program folder and add it as an exception. That should stop the constant erroneous error messages.

 

Regards.

Posted on Jan 23, 2012 2:03 PM

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DJFr33Dom

Q: After updating to itunes 10.5.3 avg says itunes has a trojan

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  • Helpful answers

  • by Pinkaholic,

    Pinkaholic Pinkaholic Jan 23, 2012 1:51 PM in response to DJFr33Dom
    Level 1 (0 points)
    Jan 23, 2012 1:51 PM in response to DJFr33Dom

    I hope someone can gives an answer soon and a solution. I have the same antivirus and I have 7 trojan horse back door virus because I upgraded the version of iTunes yesterday.

  • by varjak paw,Solvedanswer

    varjak paw varjak paw Jan 23, 2012 2:03 PM in response to Pinkaholic
    Level 10 (169,883 points)
    Jan 23, 2012 2:03 PM in response to Pinkaholic

    Assuming you download the iTunes installer from Apple directly, not some third-party web site, almost certainly AVG is misidentifying some iTunes component as being a virus. This misattribution is not, from what I've read, uncommon with AVG; I've seen reports of this mistaken trojan definition going back to 2009. AVG probably needs to issue a virus update to correct this.

     

    For now, try this:

     

    Open AVG and go to Tools > Advanced settings. Expand Resident Shield > Exceptions > Add Path > navigate to your iTunes program folder and add it as an exception. That should stop the constant erroneous error messages.

     

    Regards.

  • by johntherun,

    johntherun johntherun Jan 23, 2012 2:06 PM in response to Pinkaholic
    Level 1 (0 points)
    Jan 23, 2012 2:06 PM in response to Pinkaholic

    A temporary solution is to put the C:\Program Files\iTunes path in the exception list of AVG's resident shield (better than disabling the shield alltogether). That is, if you trust this to be a false postive. AVG main window, Tools/Advanced settings, Resident Shield, Exceptions, Add Path. Once you click Apply, iTunes starts normally (at least on my PC, Windows Vista Ultimate). Note: it's your responsibily to bypass this virus alert. Good luck!

     

    Cheers, Jan

  • by DJFr33Dom,

    DJFr33Dom DJFr33Dom Jan 23, 2012 3:04 PM in response to varjak paw
    Level 1 (0 points)
    Jan 23, 2012 3:04 PM in response to varjak paw

    Cheers Dave what you advised worked a treat! I've been trying to fix this for 5hrs and your trick fixed it in 2 minutes nice one mate.

  • by A_Kitten,

    A_Kitten A_Kitten Jan 23, 2012 3:06 PM in response to DJFr33Dom
    Level 1 (0 points)
    Jan 23, 2012 3:06 PM in response to DJFr33Dom

    I am having the same exact problem. I used it fine right after the update a couple of days ago, but now it is having this problem. AVG let me move the threat to the Virus Vault, but it would still detect the Torjan Horse everytime I tried to open it and even then it still wouldn't let me open iTunes. It gives me a message saying that something it wrong with it and suggests I reinstall the program.I uninstalled and reinstalled it and it still had the same two problems.

    I tried Dave Sawyer's suggestion and AVG stopped giving me threat detection messages, but iTunes still won't won't. I am trying to reinstall it again right now, but I don't know what I am going to do if it still won't let me open the program. Any advice?

  • by kat27,

    kat27 kat27 Jan 23, 2012 3:43 PM in response to DJFr33Dom
    Level 1 (0 points)
    Jan 23, 2012 3:43 PM in response to DJFr33Dom

    Thanks Dave Sawyer! Had the same problem but now all seems to be ok ...

  • by Bernbout,

    Bernbout Bernbout Jan 23, 2012 8:01 PM in response to kat27
    Level 1 (0 points)
    Jan 23, 2012 8:01 PM in response to kat27

    As of NOW AVG have fixed this "error" with an update.

     

    So the procedure is

     

    1. Update AVG to the latest definitions

    2. REMOVE the iTunes from the exceptions list as posted by Dave Sawyer

    3. Repair iTunes by running the installer again, selecting "Repair" instead of remove.

     

    It is always better to let AVG manage the exception as this protects your iTunes folder from any future virus.