Previous 1 2 Next 16 Replies Latest reply: Apr 29, 2012 5:43 AM by LexSchellings
kohls Level 1 (5 points)

When I tried to use my Mac (Snow Leopard) to access my bank statement, I got a message that I needed to download Adobe Reader to view the statement. I already had Adobe Reader, so I tried to update it, but I got an error message (1852). I tried reinstalling and got the Installation Successful message. I checked the Internet Plugins in the Library, and the Adobe PDF Viewer Plugin was there, but I didn't see it in the Installed Plugins for Safari. I'm able to view existing PDFs with Adobe Reader, but I still can't read the bank statement on my my Mac; it works fine on our Ubuntu (Linux) computer! I also found another website that requires Adobe Reader where I was not able to view anything!


I did find this statement in an Adobe Advisory that may explain the problem:

"Adobe Reader plug-in and Acrobat plug-in are not compatible with the Safari 5.1 browser that

shipped with Mac OS X 10.7 and for 10.6. The Adobe Reader and Acrobat standalone applications

are unaffected and Safari 5.1 renders PDF documents natively. However, the Adobe Reader and

Acrobat browser plug-ins will not function as expected in LiveCycle and Acrobat workflows that

require either plug-in to render PDF documents in Safari 5.1." (


I tried reinstalling from FireFox, but I didn't have any success with that either! Anyone have any ideas about how to fix this?

Previous 1 2 Next