Previous 1 2 Next 16 Replies Latest reply: Apr 29, 2012 5:43 AM by LexSchellings
kohls Level 1 (5 points)

When I tried to use my Mac (Snow Leopard) to access my bank statement, I got a message that I needed to download Adobe Reader to view the statement. I already had Adobe Reader, so I tried to update it, but I got an error message (1852). I tried reinstalling and got the Installation Successful message. I checked the Internet Plugins in the Library, and the Adobe PDF Viewer Plugin was there, but I didn't see it in the Installed Plugins for Safari. I'm able to view existing PDFs with Adobe Reader, but I still can't read the bank statement on my my Mac; it works fine on our Ubuntu (Linux) computer! I also found another website that requires Adobe Reader where I was not able to view anything!

 

I did find this statement in an Adobe Advisory that may explain the problem:


"Adobe Reader plug-in and Acrobat plug-in are not compatible with the Safari 5.1 browser that

shipped with Mac OS X 10.7 and for 10.6. The Adobe Reader and Acrobat standalone applications

are unaffected and Safari 5.1 renders PDF documents natively. However, the Adobe Reader and

Acrobat browser plug-ins will not function as expected in LiveCycle and Acrobat workflows that

require either plug-in to render PDF documents in Safari 5.1." (http://kb2.adobe.com/cps/908/cpsid_90885.html)

 

I tried reinstalling from FireFox, but I didn't have any success with that either! Anyone have any ideas about how to fix this?

  • X423424X Level 6 (14,215 points)
    I already had Adobe Reader, so I tried to update it...

     

    Is this the adobe reader you have and installed, i.e., version 10.1.2?

  • kohls Level 1 (5 points)

    Yes.

  • X423424X Level 6 (14,215 points)
    I checked the Internet Plugins in the Library, and the Adobe PDF Viewer Plugin was there, but I didn't see it in the Installed Plugins for Safari.

     

    In the "Installed Plug-ins" display it would be listed as "Adobe Acrobat Plug-in, Version 10.1.2". 

     

    I assume you remembered to relaunch Safari after you installed the plugin.

  • kohls Level 1 (5 points)

    It's listed as AdobePDFViewer.plugin. I do have version 10.1.2. I restarted my computer.

  • X423424X Level 6 (14,215 points)

    Maybe Safari 5.1 lists it different than 5.0.5 which I am using.  Of course AdobePDFViewer.plugin is the actual plugin filename in Internet Plug-Ins.  And you don't need to restart you machine.  When installing internet plugins just relaunching the browser is sufficient.

  • kohls Level 1 (5 points)

    I only restarted after I couldn't find the plugin in Safari.

  • kohls Level 1 (5 points)

    I just tried updating it again. It takes me to my Aplications folder and asks me to choose the copy of Adobe Reader to update, but the application is grayed out - I can't choose it!

  • X423424X Level 6 (14,215 points)

    I don't know what you are running as a updater.  You should be running Adobe Reader X Installer.pkg.  It will install AdobePDFViewer.plugin and the Adobe Reader.app along with a bunch of other associated stuff.

  • kohls Level 1 (5 points)

    I've tried the installer package several times. No luck. no luck with the updater either:

     

    http://www.adobe.com/support/downloads/thankyou.jsp?ftpID=5328&fileID=4960

  • kohls Level 1 (5 points)

    I believe the problem is here:

     

    http://kb2.adobe.com/cps/908/cpsid_90885.html

     

    I just don't know what to do about it. Someone suggested downloading a different PDF reader, but I don't know if that would work with websites like my bank that requires Adobe Reader to view my statement.

  • X423424X Level 6 (14,215 points)

    Well then I don't understand the cause of your problem.  Why do you have to read these pdf files in your browser anyhow?  Can't you just download them and read them with Preview or the Adobe Reader app?

  • kohls Level 1 (5 points)

    I have no problem viewing PDF files. However, when I try to view my bank statement online, there is no PDF link. I just get a message that says I need Adobe Reader to view my statement and nothing happens. On our Ubuntu computer the statement appears right away. I have the latest version of Adobe Reader. I even tried making Adobe Reader the default reader, so it must be a problem with the missing plugin in Safari.

  • kohls Level 1 (5 points)

    I found a fix that allows me to view my statement using FireFox. I deleted the plugin from the Library and reinstalled Adobe Reader without deleting the old one. Now when I access my bank statement in FireFox, I get a window that asks me if I want to download it. I don't know why this doesn't happen with Safari.

  • kohls Level 1 (5 points)

    I just removed Adobe Reader completely. I still can't view my bank statement with Safari, but I did a Google search for documents that say "Requires Adobe Reader" and all but one of the 20 or so that I looked at opened in Preview.

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