Adobe Reader/Safari Problems

Question

Level 1

29 points

Adobe Reader/Safari Problems

When I tried to use my Mac (Snow Leopard) to access my bank statement, I got a message that I needed to download Adobe Reader to view the statement. I already had Adobe Reader, so I tried to update it, but I got an error message (1852). I tried reinstalling and got the Installation Successful message. I checked the Internet Plugins in the Library, and the Adobe PDF Viewer Plugin was there, but I didn't see it in the Installed Plugins for Safari. I'm able to view existing PDFs with Adobe Reader, but I still can't read the bank statement on my my Mac; it works fine on our Ubuntu (Linux) computer! I also found another website that requires Adobe Reader where I was not able to view anything!

I did find this statement in an Adobe Advisory that may explain the problem:

"Adobe Reader plug-in and Acrobat plug-in are not compatible with the Safari 5.1 browser that

shipped with Mac OS X 10.7 and for 10.6. The Adobe Reader and Acrobat standalone applications

are unaffected and Safari 5.1 renders PDF documents natively. However, the Adobe Reader and

Acrobat browser plug-ins will not function as expected in LiveCycle and Acrobat workflows that

require either plug-in to render PDF documents in Safari 5.1." (http://kb2.adobe.com/cps/908/cpsid_90885.html)

I tried reinstalling from FireFox, but I didn't have any success with that either! Anyone have any ideas about how to fix this?

Posted on Jan 24, 2012 12:33 AM

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Answer 1

X423424X

Level 6

14,265 points

Jan 24, 2012 12:47 AM in response to kohls

I already had Adobe Reader, so I tried to update it...

Is this the adobe reader you have and installed, i.e., version 10.1.2?

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Answer 2

kohls Author

Level 1

29 points

Jan 24, 2012 12:50 AM in response to X423424X

Yes.

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Answer 3

X423424X

Level 6

14,265 points

Jan 24, 2012 1:02 AM in response to kohls

I checked the Internet Plugins in the Library, and the Adobe PDF Viewer Plugin was there, but I didn't see it in the Installed Plugins for Safari.

In the "Installed Plug-ins" display it would be listed as "Adobe Acrobat Plug-in, Version 10.1.2".

I assume you remembered to relaunch Safari after you installed the plugin.

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Answer 4

kohls Author

Level 1

29 points

Jan 24, 2012 1:08 AM in response to X423424X

It's listed as AdobePDFViewer.plugin. I do have version 10.1.2. I restarted my computer.

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Answer 5

X423424X

Level 6

14,265 points

Jan 24, 2012 1:21 AM in response to kohls

Maybe Safari 5.1 lists it different than 5.0.5 which I am using. Of course AdobePDFViewer.plugin is the actual plugin filename in Internet Plug-Ins. And you don't need to restart you machine. When installing internet plugins just relaunching the browser is sufficient.

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Answer 6

kohls Author

Level 1

29 points

Jan 24, 2012 1:25 AM in response to X423424X

I only restarted after I couldn't find the plugin in Safari.

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Answer 7

kohls Author

Level 1

29 points

Jan 24, 2012 1:30 AM in response to X423424X

I just tried updating it again. It takes me to my Aplications folder and asks me to choose the copy of Adobe Reader to update, but the application is grayed out - I can't choose it!

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Answer 8

X423424X

Level 6

14,265 points

Jan 24, 2012 1:38 AM in response to kohls

I don't know what you are running as a updater. You should be running Adobe Reader X Installer.pkg. It will install AdobePDFViewer.plugin and the Adobe Reader.app along with a bunch of other associated stuff.

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Answer 9

kohls Author

Level 1

29 points

Jan 24, 2012 1:49 AM in response to X423424X

I've tried the installer package several times. No luck. no luck with the updater either:

http://www.adobe.com/support/downloads/thankyou.jsp?ftpID=5328&fileID=4960

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Answer 10

kohls Author

Level 1

29 points

Jan 24, 2012 1:54 AM in response to X423424X

I believe the problem is here:

http://kb2.adobe.com/cps/908/cpsid_90885.html

I just don't know what to do about it. Someone suggested downloading a different PDF reader, but I don't know if that would work with websites like my bank that requires Adobe Reader to view my statement.

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Answer 11

X423424X

Level 6

14,265 points

Jan 24, 2012 2:00 AM in response to kohls

Well then I don't understand the cause of your problem. Why do you have to read these pdf files in your browser anyhow? Can't you just download them and read them with Preview or the Adobe Reader app?

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Answer 12

kohls Author

Level 1

29 points

Jan 24, 2012 9:56 AM in response to X423424X

I have no problem viewing PDF files. However, when I try to view my bank statement online, there is no PDF link. I just get a message that says I need Adobe Reader to view my statement and nothing happens. On our Ubuntu computer the statement appears right away. I have the latest version of Adobe Reader. I even tried making Adobe Reader the default reader, so it must be a problem with the missing plugin in Safari.

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Answer 13

kohls Author

Level 1

29 points

Jan 24, 2012 2:50 PM in response to X423424X

I found a fix that allows me to view my statement using FireFox. I deleted the plugin from the Library and reinstalled Adobe Reader without deleting the old one. Now when I access my bank statement in FireFox, I get a window that asks me if I want to download it. I don't know why this doesn't happen with Safari.

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Answer 14

kohls Author

Level 1

29 points

Jan 25, 2012 7:33 PM in response to X423424X

I just removed Adobe Reader completely. I still can't view my bank statement with Safari, but I did a Google search for documents that say "Requires Adobe Reader" and all but one of the 20 or so that I looked at opened in Preview.

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Answer 15

Apr 24, 2012 7:15 AM in response to kohls

Try this:

My bank (Wells Fargo) always gives me a problem, as does Smith Barney. These files have an incorrect extension. The simplest thing to do is to right-click the link in the browser and save to desktop. Then change the extension to "pdf" and open it in Preview.

I recently had an issue where, after installing Acro Reader update, the pdfs would not open in the browser (FF or Safari). even though Prview was my default application. I determined this was a bad installation of Reader.

YMMV.

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