Previous 1 2 Next 25 Replies Latest reply: May 10, 2014 8:23 AM by funeral information Branched to a new discussion.
ElianaF Level 1 (0 points)

Using my partners account to log this issue - as recently I cant log in with my account (though I have used the forums since 2006)


I click on sign in. I enter my appleid & password & submit.


I am presented with the login screen again with the following message

"Please sign in again. For added security, we need to reconfirm your Apple ID"


I enter my password again, and submit.


Im directed to a screen with the heading "Pick a username".

It has my apple ID details - so I have evidentally authenticated ok.


Choose your Apple Support Communities username.

Your username is your public identity in Apple Support Communities.

It cannot be changed after you create your account


I am not sure why I have to choose a username - I have been using the Apple Support Communities forums since about 2006 - probably earlier. But anyway....

I enter a username, accept the Terms of Use & click on Continue.

I get the following error message:


An account utilizing this email address already exists. Only one account per email address is allowed on Apple Support Communities.


Im really not sure what has got screwed up - but it appears my appleid and my (previous?) forums account are clashing. Its either a bug or my data is screwed up.

Anyone have any tips on how to fix this?



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