Strongdad03

Q: I bought a HP officejet 8600 pro to use wirlessly and airprint but NON of my iphones or ipads can find it.  It works on my IMac and dell laptop, Any Help would be Appreciated.

I bought a HP officejet 8600 pro to use wirlessly and airprint but NON of my iphones or ipads can find it.  It works on my IMac and dell laptop, Any Help would be Appreciated.

Posted on Jan 24, 2012 12:49 PM

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Q: I bought a HP officejet 8600 pro to use wirlessly and airprint but NON of my iphones or ipads can find it.  It works on my IM ... more

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  • by Lawrence Finch,

    Lawrence Finch Lawrence Finch Jan 24, 2012 12:55 PM in response to Strongdad03
    Level 8 (38,086 points)
    Mac OS X
    Jan 24, 2012 12:55 PM in response to Strongdad03
  • by Strongdad03,

    Strongdad03 Strongdad03 Jan 24, 2012 1:50 PM in response to Lawrence Finch
    Level 1 (0 points)
    Jan 24, 2012 1:50 PM in response to Lawrence Finch

    Thanks Already tried that one.

  • by paulcb,

    paulcb paulcb Jan 24, 2012 2:07 PM in response to Strongdad03
    Level 6 (19,114 points)
    Jan 24, 2012 2:07 PM in response to Strongdad03

    Is your specific 8600 model listed on the HP compatibility list?... there are three 8600's listed.

  • by pvonk,

    pvonk pvonk Jan 24, 2012 2:08 PM in response to Strongdad03
    Level 6 (13,739 points)
    Jan 24, 2012 2:08 PM in response to Strongdad03

    You haven't really told us if the printer is on the list of airprint HP printers.  You mentioned the 8600, but there are a number of submodels listed.  Are you saying your printer submodel is on the compatible list?  If not, it won't work.

     

    If it is, another problem may be your router. It must be Bonjour compatible - is it?  What kind/model of router is it.  Just because a mac and Dell can print wirelessly doesn't mean the iDevices will, there are other factors involves, such as Bonjour.

  • by Strongdad03,

    Strongdad03 Strongdad03 Jan 24, 2012 2:22 PM in response to paulcb
    Level 1 (0 points)
    Jan 24, 2012 2:22 PM in response to paulcb

    yes

  • by Strongdad03,

    Strongdad03 Strongdad03 Jan 24, 2012 2:25 PM in response to pvonk
    Level 1 (0 points)
    Jan 24, 2012 2:25 PM in response to pvonk

    Talked with comcast regarding the router and they said it was compatible with Bonjour Packets. They is use a gateway called ARRIS TG852.

  • by Sago123,

    Sago123 Sago123 Feb 18, 2012 6:42 PM in response to Strongdad03
    Level 1 (0 points)
    Feb 18, 2012 6:42 PM in response to Strongdad03

    I am having the same problem getting AirPrint to work with an HP Officeject 8600 pro plus and a Comcast supplied Arris TG 852 Router. When I try to print an any of my IPhones or IPads I receive "AirPrint Printr not found". Has anyone had any luck getting this to work?

  • by deggie,

    deggie deggie Feb 18, 2012 6:56 PM in response to Sago123
    Level 9 (54,669 points)
    iPhone
    Feb 18, 2012 6:56 PM in response to Sago123

    Sounds like, despite Comcast claim to the contrary, there is a problem with their router. Check the website for the router and see if there are any firmware updates available. If so, update the router. Same thing goes for the printer, use the front panel and check for a firmware update and install if necessary.

     

    If no updates are available for either shut down all devices then restart your computer, router, printer (and make sure the printer has connected to the network), then the iDevice. Now see if you can see the printer.

  • by Sago123,

    Sago123 Sago123 Feb 19, 2012 1:56 PM in response to deggie
    Level 1 (0 points)
    Feb 19, 2012 1:56 PM in response to deggie

    Printer has the latest firmware. Router Firmware is only available to Comcast. I have reset, powered off each device and have had no luck. The router vendor, Arris, only provides info/firmware updates to the cable providers (Comcast).

    I am wondering if the original poster has had any luck getting it to work. I may try a separate wireless router tomorrow.

  • by Sago123,

    Sago123 Sago123 Feb 20, 2012 7:23 AM in response to Sago123
    Level 1 (0 points)
    Feb 20, 2012 7:23 AM in response to Sago123

    Update on problem. It definitely appears to be the Comcast/Arris Tg852 Router. I inserted an old Netgear Wireless Router in the network and attached my IPhone/IPad devices and the HP8600 Printer to the Netgear wireless SSID. instantly all worked. the IPhones/IPads can access the network and print to the HP Printer as an AirPrint device. This is not exactly the configuration that I wanted. I got the combination wiless gateway/router from Comcast so I would not have to have multiple devices to attach to the Internet. But at least it works now. As an additional benefit. I had one IPhone 33GS. it would not attach to the Interrnet on the TG852. It worked on oth wireless networks, but would not work at home. It is working now as well with the old router. The only thing I could figure on that problem was the TG852 is supposed to support 802.11 B,N & G but was only allowing my devices that support N to attach. The IPhone 3GS does not support N, but my other devices do. The old router is 802.11g.

  • by Lawrence Finch,

    Lawrence Finch Lawrence Finch Feb 20, 2012 7:59 AM in response to Sago123
    Level 8 (38,086 points)
    Mac OS X
    Feb 20, 2012 7:59 AM in response to Sago123

    A couple of things to check:

     

    Airprint uses the Bonjour service. The Comcast router may be blocking the Bonjour ports.

     

    5297TCP---iChat (local traffic), Bonjour
    5298TCP/UDP---iChat (local traffic), Bonjour
    5353UDPMulticast DNS (MDNS)3927mdnsBonjour (mDNSResponder), AirPlay, Home Sharing, Printer Discovery

     

    You can try enabling these ports in the router settings

     

    Also, is MAC filtering enabled on the router? If so you need to add the printer's MAC (WiFi) address to the "allowed" table in the router.

  • by Sago123,

    Sago123 Sago123 Feb 20, 2012 2:25 PM in response to Lawrence Finch
    Level 1 (0 points)
    Feb 20, 2012 2:25 PM in response to Lawrence Finch

    Thanks, MAC Filtering is not enabled. The Printer works fine as a standard wireless printer. just not as an AirPrint Printer. Router settings are not available to ensure that Ports like 5353 are open. The Comcast Signature Support Guy had no additional settings to try. they also don't have access to Firmware updates from the Router vendor (strange). Comcast is shipping me a new Router Gateway. Don't think this will help much, but I am willing to try.

  • by mattalex,

    mattalex mattalex Feb 20, 2012 2:31 PM in response to Strongdad03
    Level 2 (245 points)
    Feb 20, 2012 2:31 PM in response to Strongdad03

    I read about this in MacLife. I downloaded it and it works great!

     

    http://www.ecamm.com/mac/printopia/

  • by Lawrence Finch,

    Lawrence Finch Lawrence Finch Feb 20, 2012 2:33 PM in response to Sago123
    Level 8 (38,086 points)
    Mac OS X
    Feb 20, 2012 2:33 PM in response to Sago123

    The iPhone uses Bonjour; the computers do not use Bonjour to connect to the printer. That is why the printer works with computers and not with the iPhone. Most routers have a page to enable specific ports; you are sure yours does not?

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