How can you talk to a real person about billing problems? I've spent hours online looking for a phone number, but it seems they will not allow you to call about billing questions! Any advice or help with contacting iTunes?
Frustrated Jenny
Yes I have!...why won't you or anyone else answer my billing questions without directing me to an automated/online help program? (that doesn't help) I feel I'm on a phone tree from ****! I only joined iTunes last week in preparation for buying my iPhone 4S. I'm now considering buying the Samsung Galaxy phone that I've been comparing with the iPhone for a month. I'll most definitly check their HELP features to make my final decision.
****** Off Jenny
Apple Store Customer Service at 1-800-676-2775 or visit online Help for more information.
To contact product and tech support visit online support site.
I've called the "automated" number and they sent me to the online help that can not help me! I'm so frustrated that I could scream...or cancel my new account because I've already been charged and I haven't downloaded a thing from itunes! Any suggestions?
Horrible customer service! My kids bought items on app store that were unauthorized by me, and there is no one to talk to to remove the items. This is bad for apple. Samsung has a far better customer service than this absurdity!! It seems they only want the money!
Have you explored the options in the Support links under Quick Links in iTunes Store?
Because this is a user forum. You are not speaking to Apple here. We cannot answer your question.
How can you talk to a real person about billing problems?
