ceileen
Level 1 (0 points)

Q: Repeated Start-Up tone and Gray Screen

So my 15" MacBook Pro froze, and I shut it down, and when I restarted it, it only had the gray screen, and the start-up chime was playing repeatedly. I'm not very technologically savvy, and I'm kind of freaking out. I got this computer in August of 2009, and it uses whatever OS came standard then. Can anyone help?

MacBook Pro

Posted on Jan 25, 2012 9:53 PM

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ceileen

Q: Repeated Start-Up tone and Gray Screen

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  • by Carolyn Samit,

    Carolyn Samit Carolyn Samit Jan 26, 2012 12:52 AM in response to ceileen
    Level 10 (124,452 points)
    Apple Music
    Jan 26, 2012 12:52 AM in response to ceileen

    Ceileen...

     

     

    Might be a good time to run the Apple Hardware Test just to rule out any hardware isues.

     

    If that doesn't reveal any problems, try here > Mac OS X: Gray screen appears during startup   < for 10.4 / 10.5 / 10.6

     

    And if the startup chime sounds more like beeps it could be the RAM (memory) read here > Power On Self-Test Beep Definition - Part 2

     

    and it uses whatever OS came standard then.

    It really helps to tell us which Mac OS X you have installed. Sometimes the support links we provide are OS X specific. Help that applies to Snow Leopard may not apply to Lion...

     

    If you aren't sure, click your Apple menu icon then from the drop down menu click About This Mac.

     

    You'll see the version there.

  • by ceileen,

    ceileen ceileen Jan 26, 2012 5:06 AM in response to Carolyn Samit
    Level 1 (0 points)
    Jan 26, 2012 5:06 AM in response to Carolyn Samit

    I'm pretty sure it's Snow Leopard, sorry I don't know more than that. I've worked my way through the list of things to try, and just tried deserting the NVRAM/PRAM. Right now the gray screen has a circle with a line through it and a spinning wheel below it.