How can I unlock a password protected iPod touch without restore?

I know this topic has been covered over and over again but I have a unique situation I really need help with. My 12 year old daughter has an iPod touch which she has placed a password on and she won't give it to us. I suspect she is involved in some things she shouldn't be with this iPod. I bought the iPod and it's attached to my computer and my apple id. I realize I can connect it to my computer and restore it but that will remove all the data a desperately need access to. Is there anyway to get into this device without losing the data? Can the genius bar do this for me if I can prove ownership?


Any help is appreciated.

Posted on Jan 26, 2012 12:03 AM

Reply
22 replies

Jan 26, 2012 7:47 AM in response to sei_pc

There is no way to unlock the iPod without restoring to factory settings which will wipe all the data. There are 3rd party programs such as Aiseesoft iPhone Transfer that will allow you to see some of the contents of a locked iPod such as contacts, photos, music, books and movies, but not things like safari, you tube, facebook or twitter history.

Jan 26, 2012 9:23 AM in response to lllaass

I appreciate the suggestions but any restore that results in data loss is not going to help me out.


I need to know what is on there as it exists right now. Any deletion of text messages or notes or emails just isn't going to work in this situation.


Does anyone know if I can take this to an Apple store and provide proof of purchase and ownership if they can bypass the passcode?


I just cannot believe that it's not possible to get into one of these things that are locked. I can understand the reason to not publish such info but when people are in danger or missing or murdered and have these devices that are locked there has to be a way to get in there for parents or law enforcement.

Jan 26, 2012 10:39 AM in response to varjak paw

Thanks for the info. I just called my Apple store and they told me the same.


If anyone from Apple reads these posts I want to tell you that you need to reconsider the passcode systems on these devices. I am all for personal security but with these devices so woven into peoples lives it makes no sense whatsoever that there is no way to bypass this system without data loss in case of emergency situations.


I am sure I'm not the first person and won't be the last who needs access to a passcode protected device you make to ensure someones personal safety by recovering the data locked inside these devices. If someone has data on these devices that is needed to protect them from being hurt or to help someone after they have been hurt that can't be recovered you need to consider the consequences this current way of locking these devices has on peoples lives and their families lives.


If you really want to make the world a better place you need to put some common sense into your designs and think through all the ramifications certain features may have on the safety of your customers.


Thanks to all that responded.

Jan 26, 2012 12:11 PM in response to sei_pc

Furthermore, you must accept the fact that teenagers--and even tweens--, no matter how troubled, have privacy rights as well. I doubt that even if they could, Apple would allow you access to the iPod, without a Warrant or subpoena obtained from a court. This is especially true as you have no way of proving that it is your iPod, only that you paid for it originally. You have no proof that you didn't sell it and steal it back from a third party, or (as is likely the case), gave it to your daughter and then snatched it back against her will. Apple would be in no position to make that judgment. Only a court could.

Jan 26, 2012 12:22 PM in response to sei_pc

sei_pc wrote:


I'm sorry that you don't have the mental capacity to understand how a locked device used by a teenager who needs some help may hold clues that would allow their parents to get them the help they need.


I hope you never find yourself in a similar situation despite the incredibly ignorant comment you made in your last post.

I am sorry that you don't have the mental capacity to understand how a "back door" to defeat a password completely defeats the very reason for having a password. If your teenager may need help in an emergency, the solution is quite simple - don't use a password!

Jan 26, 2012 12:30 PM in response to sei_pc

I'm sorry you lack the common courtesy to respond to a post made in complete politeness. I won't go anywhere near "mental capacity".


There are, as I said, ways to get critical information by other means, and ones that in most cases will be more reliable and positive, should the circumstances be truly dire. You can go directly to email providers, etc. for much of what any parent might need to obtain access to, and these services are more likely to have a historical record of activity than would an iPod or any other portable device which can easily be cleared by any user with even a modicom of knowledge. You would of course need to be able to demonstrate to the appropriate providers - email provider, Facebook, etc. - that you have legal right to obtain access to those accounts, something for which a court order may be required in many instances. Any other information, such as web browser history, is easily deleted by the user, so obtaining access to her device, even with a passcode, would be of little help in most cases.


And trust me, I have much more knowledge of the types of situation you allude to (and probably much more serious) and the available resources and avenues for action than you have any idea of.


(and though I hesitate to say it in light of your rudeness)


Regards.

Dec 7, 2013 9:07 AM in response to Anji_999

I made sure I typed in the passcode correctly when I set it, but when I typed it in on the lock screen; I got it wrong. There HAS to be a way to unlock it without erasing data. YOU HAVE NO IDEA HOW LONG IT TOOK ME TO MAKE THOSE CONTACTS, SAVE THOSE PHOTOS, AND CREATE THOSE MESSAGING SYSTEMS!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! !! It's like, ya know, remember how long people have been figuring out pi, and they've gotten so far. But say they forgot the passcode to the computer they store it all on. And they can't access it, or change the password without erasing the data. IF THEY RESET THE PASSCODE, THEY WOULD HAVE TO ERASE PI!!!!!!!!!

Dec 7, 2013 12:37 PM in response to pinkiefrompa

pinkiefrompa wrote:


I made sure I typed in the passcode correctly when I set it, but when I typed it in on the lock screen; I got it wrong. There HAS to be a way to unlock it without erasing data. YOU HAVE NO IDEA HOW LONG IT TOOK ME TO MAKE THOSE CONTACTS, SAVE THOSE PHOTOS, AND CREATE THOSE MESSAGING SYSTEMS!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! !! It's like, ya know, remember how long people have been figuring out pi, and they've gotten so far. But say they forgot the passcode to the computer they store it all on. And they can't access it, or change the password without erasing the data. IF THEY RESET THE PASSCODE, THEY WOULD HAVE TO ERASE PI!!!!!!!!!


Making your data retrievable without the passcode would totally defeat the security for your data. The passcode would be useless.

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How can I unlock a password protected iPod touch without restore?

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