syncing not enough space

Question

Level 1

29 points

syncing not enough space

Hi,

Starting about 2 days ago my iPhone 4 will no longer sync with iTunes for Mac running Lion with latest software updates. My iPhone shows 2.5gb free and iTunes shows 3.2gb free but when I try to sync it tells me that I need an additional 2gb to sync. Any idea what the problem could be? My only guess is I have 700 photos in Photo Stream, but I don't know if this makes a difference. Anyways, I would expect this would be accounted for in the free space figure on my iPhone. Any thoughts would be much appreciated thanks!

rc

Posted on Jan 26, 2012 12:24 AM

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Answer 1

modular747

Level 6

19,674 points

Jan 26, 2012 12:26 AM in response to rick722

Try disabling PhotoStream and iTunes Match

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Answer 2

tonefox

Level 6

9,368 points

Jan 26, 2012 12:36 AM in response to rick722

An extra 2.5gb where? IPhone, computer hard drive, iCloud?

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Answer 3

rick722 Author

Level 1

29 points

Jan 26, 2012 2:52 AM in response to tonefox

The 2.5gb is the free space on my iPhone when I check on the actual phone. In iTunes it tells me I have 3.2gb free space. But when I try to sync that's when it tells me I need an additional 2gb of free space to sync. I have not added anything significant for my sync, and even if it did it would make my free space in iTunes go down right? I can try disabling photo stream and see if that makes a difference. With photo stream is the iPhone actually storing all of those photos on the phone like what's in camera roll?

rc

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Answer 4

rick722 Author

Level 1

29 points

Jan 26, 2012 5:51 PM in response to modular747

Well...I removed photo stream and my music and synced it fine. Then I put back half of my music and photo stream and it synced fine again. Now the free space on my phone shows 3.4gb and in iTunes 3.5gb so it's much closer and hopefully it's ok now. Side note...the Other category in iTunes is 1.2gb (same as on my iPad) and I'm not sure if this is ok or not? Seen a bunch of Other category threads here...

rc

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Answer 5

rick722 Author

Level 1

29 points

Feb 1, 2012 7:00 PM in response to modular747

Now I'm having the same issue on my iPad. Just today I noticed that syncing fails and it says I need 2.9 extra gb to sync. But I have 7gb free! Is there any explanation for this? And do I just have to fool around with it like my iPhone until it works again? Thanks!

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Answer 6

tonefox

Level 6

9,368 points

Feb 2, 2012 1:02 AM in response to rick722

Maths: if you have 7GB free and you are told you need 2.9GB more space, you are trying to sync 9.9GB of data. Don,t look at the phone, look at your computer and see what it is you are trying to bring across that needs all that spacw.

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Answer 7

rick722 Author

Level 1

29 points

Feb 2, 2012 1:09 AM in response to tonefox

That's the thing I'm looking in iTunes and it tells me I have 7gb free. And I have not added anything since last sync which was 2 days ago. So except for minimal changes due to a new app version everything is the same. And updating is live in iTunes right? I just tested by selecting a 1gb video file and it dropped my free from 7 to 6gb. So even if I did select something unknowingly it should be revealed in iTunes right? This is the same issue I had with my iPhone previously which also made no sense. I just deleted/resynced a bunch of stuff and it worked but I was hoping to find a real solution this time. Thanks,

rc

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Answer 8

Feb 2, 2012 1:15 AM in response to rick722

Check too see if it's trying too sync contacts, calendars, photos, etc. data of that sort that's not stored in iTunes, that could be where the extra 2.9GB of data is coming from

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Answer 9

rick722 Author

Level 1

29 points

Feb 2, 2012 1:23 AM in response to ThatguyfromThatplace

Nothing I don't even have these options checked in iTunes the switch to iCloud...

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Answer 10

tonefox

Level 6

9,368 points

Feb 2, 2012 1:27 AM in response to rick722

Do you have your iPad and iPhone set up to automatically install any new software on both devices? Have you tried resetting the phone? Does iTunes show, in the memory use bar, a huge amount under "Other"?

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Answer 11

rick722 Author

Level 1

29 points

Feb 2, 2012 1:37 AM in response to tonefox

Yeah they are set to automatically download new purchases, but I haven't purchases anything in the past few days. The Other category is 1.1gb, about the same as my iPhone.

And restarting iPad makes no difference.

Message was edited by: rick722

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