imovie download keeps failing

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imovie download keeps failing

I have acquired my first ever macbook and attempted to download iMovie from the App Store last night. It keeps getting to around 597mb downloaded and then fails. Rolls back a bit, reattempts to download, fails again. I have several times restarted the download from scratch and each time, it fails at the exact same point in the download. I've read loads of knowledgebase items and tried everything but as I say am new to Macbooks so might be missing something simple.

MacBook, Mac OS X (10.6.8)

Posted on Jan 26, 2012 11:36 AM

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Answer 1

Jan 26, 2012 12:04 PM in response to Rubarb

Hi...

The iMovie file size is 585 MB.

Have you checked your Applications folder to see if it's there?

loads of knowledgebase items and tried everything

What exactly have you tried?

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Answer 2

Rubarb Author

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Jan 26, 2012 12:14 PM in response to Carolyn Samit

Hi Carolyn...

Thanks for taking the time to respond. Yes, in the App Store it says the file size if 585MB, but when I started the download, it was in fact 616MB or something similar. And as I say, it kept getting to 597.6MB exactly and would then fail.

What I tried, and what was sent to me when I contacted the App Store support team was this URL http://support.apple.com/kb/TS3624.

Basically chose cancel when it said it had failed and then clicked on 'install' which started the download from start.

On a Windows based PC there is a temp download file that is stored whilst a file in being downloaded. Does anyone know where this resides on a Mac?

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Answer 3

Jan 26, 2012 12:09 PM in response to Rubarb

Ok..

Did you check your Applications folder yet? Just in case...

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Answer 4

Rubarb Author

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Jan 26, 2012 12:16 PM in response to Carolyn Samit

Yes, I did check Applications, and not in there 😟

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Answer 5

Jan 26, 2012 12:19 PM in response to Rubarb

Ok...

Your profile shows you are running v10.6.8.

Installing the Mac OS X 10.6.8 Update Combo will reinstall the App Store for you and may help.

Restart your Mac after the combo is installed. It's ok to do this even though you are already running v10.6.8.

Then open the App Store. From the menu bar click Store > Check for Unfinished Downloads

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Answer 6

Rubarb Author

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Jan 26, 2012 12:36 PM in response to Carolyn Samit

I am downloading the update now. Thanks again, will report how I get on.

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Answer 7

Jan 26, 2012 12:39 PM in response to Rubarb

Ok...

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Answer 8

Rubarb Author

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Jan 26, 2012 2:00 PM in response to Carolyn Samit

Have applied the Combo update, and just tried to download iMovie again, and having exactly the same problems as reported 😟

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Answer 9

Jan 26, 2012 2:01 PM in response to Rubarb

Ok.. this is a used MacBook correct?

If so, did you get the original install discs that came with this Mac?

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Answer 10

Rubarb Author

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Jan 26, 2012 2:05 PM in response to Carolyn Samit

Yes it is, and the company I purchased it off of, did a complete reinstall of the OS prior to me taking it (Company shares the same building as us) and I have downloaded other apps off the App Store so I'm wondering if its just an issue with this particular App? But I would expect to see more posts about this issue if that was the case.

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Answer 11

Jan 26, 2012 2:06 PM in response to Rubarb

Did you get the original install discs that came with this Mac? You will need them in case the startup disk needs repairing...

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Answer 12

Rubarb Author

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Jan 26, 2012 2:15 PM in response to Carolyn Samit

I didn't get the original install disks because they've been kind enough to let me test run the laptop for a week before deciding. However, I do find it odd that I've downloaded other apps in the App Store, and I have also installed apps like Adobe Photoshop, Adobe Elements and Adobe Premier without any issues?

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Answer 13

Jan 26, 2012 2:18 PM in response to Rubarb

How much free space is left on the startup disk to install anymore software to?

Right or control click the MacintoshHD icon. Click Get Info. In the Get Info window you will see Capacity and Available. Make sure there's a minimum of 15% free disk space.

It's not unusual for some apps to download as they should and others not. Just takes some troubleshooting.

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