Cannot update or reinstall iTunes - receiving access error message

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Level 1

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Cannot update or reinstall iTunes - receiving access error message

Hello

I tried to install the most recent iTunes update the other night and received the below errow. I uninstalled and tried to reinstall and am still receiving the same error -

Error writing to C:\Program Files(x86)\iTunes\iTunes.Resources\fr.prj\printing Template\15.Media.PlainPaper.SS.xml. Verify you have access to that directory.

I am the administrator on my computer and none of the files are hidden, they dont appear to be read only either.

Please can anyone shed any light on what this could be?

Thanks in advance

iPhone 4S, iOS 5.0.1

Posted on Jan 26, 2012 3:14 PM

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Answer 1

b noir

Level 9

72,324 points

Jan 26, 2012 5:20 PM in response to Cliopatra

That one's consistent with disk/file damage. The first thing I'd try with that is running a disk check (chkdsk) over your C drive.

XP instructions in the following document: How to perform disk error checking in Windows XP

Vista instructions in the following document: Check your hard disk for errors

Windows 7 instructions in the following document: How to use CHKDSK (Check Disk)

Select both Automatically fix file system errors and Scan for and attempt recovery of bad sectors, or use chkdsk /r (depending on which way you decide to go about doing this). You'll almost certainly have to schedule the chkdsk to run on startup. The scan should take quite a while ... if it quits after a few minutes or seconds, something's interfering with the scan.

Does the chkdsk find/repair any damage? If so, can you get an install to go through properly afterwards?

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Answer 2

Cliopatra Author

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Jan 27, 2012 2:31 PM in response to b noir

Thanks for thr advice. I ran chkdsk and while it did find / fix some issues, I still cant reinstall iTunes. I'm getting the same error message. I might do a system restore to a previous date and see if it lets me do it, then figure out what changes I've made.

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Answer 3

b noir

Level 9

72,324 points

Jan 27, 2012 3:52 PM in response to Cliopatra

Rather than the system restore, let's try the following.

In Computer, open your C drive.

Open the Program files (x86) folder.

Open the iTunes folder.

Open the iTunes.Resources folder.

Open the fr.lproj folder

Rename the Printing Template folder Printing TemplateOLD.

Try another install. Does it go through OK this time?

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