No Supported Disc Burners Found

Question

Level 1

6 points

No Supported Disc Burners Found

Recently my iTunes started having this issue by telling me "No supported disc burners found". Mind you, The last time I've burned a disc was in early december. I'm not sure why it's not working since I don't burn discs very often. A solution would be greatly appreciated.

This is what came up during the diagnostics. I'm also the only one using my computer.

Microsoft Windows Vista Ultimate Edition Service Pack 2 (Build 6002)

Compaq Presario

iTunes 10.5.3.3

QuickTime 7.6.9

FairPlay 1.13.37

Apple Application Support 2.1.6

iPod Updater Library 10.0d2

CD Driver 2.2.2.0

CD Driver DLL 2.1.3.0

Apple Mobile Device 4.0.0.97

Apple Mobile Device Driver 1.55.0.0

Bonjour 3.0.0.10 (333.10)

Gracenote SDK 1.9.5.502

Gracenote MusicID 1.9.5.115

Gracenote Submit 1.9.5.143

Gracenote DSP 1.9.5.45

iTunes Serial Number 002EA84402C028E0

Current user is not an administrator.

The current local date and time is 2012-01-27 01:06:18.

iTunes is not running in safe mode.

WebKit accelerated compositing is disabled.

HDCP is not supported.

Core Media is not supported. (16005)

Video Display Information

NVIDIA, NVIDIA GeForce4 MX 420 (Microsoft Corporation - XDDM)

**** External Plug-ins Information ****

No external plug-ins installed.

iPodService 10.5.3.3 is currently running.

iTunesHelper 10.5.3.3 is currently running.

Apple Mobile Device service 3.3.0.0 is currently not running.

Posted on Jan 26, 2012 10:07 PM

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Answer 1

tjaboy45

Level 1

8 points

Jan 28, 2017 1:01 PM in response to idjay

hello everyone i have an Iphone 5 with an imei of 90002779404142 and its Icloud clean and i checked on every website but i just cant get this Activation Lock of but also this phone is not lost or stolen. i also know the email to it but it says you cannot use this email to unlock this phone? What can i do is there a way apple can unlock it or do i have to pay. I reset it but the lock s still there please help me.

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Answer 2

Jan 26, 2012 10:27 PM in response to idjay

Have you tried using windows media player instead? If you can burn a disc with it then itunes is screwed up. If WMP has the same message, then go into you device manager and see if its active or not.

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Answer 3

idjay Author

Level 1

6 points

Jan 27, 2012 7:28 AM in response to KillerKaitlyn

I hate windows media player so I've never tried. What in the world is Device Manager?

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Answer 4

idjay Author

Level 1

6 points

Jan 27, 2012 7:56 AM in response to idjay

Never mind, I checked device manager and the two drives aren't disabled and are fully updated. There's a yellow "!" next to them on the list though.

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Answer 5

wiclee

Level 5

6,992 points

Jan 27, 2012 8:21 AM in response to idjay

Yellow exclamation beside it means there is a problem with the hardware. You may want to refer Microsoft link for a fix pertaining to

The CD drive or the DVD drive does not work as expected on a computer that you upgraded to Windows Vista

http://support.microsoft.com/kb/929461

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Answer 6

idjay Author

Level 1

6 points

Jan 27, 2012 10:49 AM in response to wiclee

I went on the site and followed the instructions to delete the UpperFilters, now iTunes says that it doesn't have the burning software to burn a disc. Before then it prompted me to reinstall iTunes. I don't want to lose my music in the process. What do i do now?

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Answer 7

wiclee

Level 5

6,992 points

Jan 27, 2012 11:06 AM in response to idjay

Reinstall itunes, your contents and libraries will remain intact.

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Answer 8

Jan 27, 2012 11:07 AM in response to idjay

if you uninstall and reinstall iTunes you won't lose the music because the media folder is in an area that is totally seperate from the program and iTunes doesn't have a protocol to delete the media folder unless you specifically tell it to delete the media folder

so no worries just uninstall and see if it works

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Answer 9

idjay Author

Level 1

6 points

Jan 27, 2012 12:50 PM in response to synyster156

Ok. Well right now I'm following the instructions from another forum I saw where it said to install Nero and switch the burn rights from iTunes to Nero. I'm going to see if that works. If it doesn't, I'll uninstall iTunes and reinstall it. I'll check back here to follow-up on the results.

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Answer 10

idjay Author

Level 1

6 points

Jan 27, 2012 3:00 PM in response to synyster156

Yeah i just reinstalled iTunes and I still have the "No Disc recording software found" problem and I still can't burn any discs. Is it because I deleted the UpperFilters thing earlier (the instructions on wiclee's link above told me to do so).

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Answer 11

wiclee

Level 5

6,992 points

Jan 27, 2012 3:09 PM in response to idjay

Refer the link here for help:

https://discussions.apple.com/thread/1707427?answerId=8081513022#8081513022&messageID=8081513#8081513?messageI D=8081513

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Answer 12

idjay Author

Level 1

6 points

Jan 27, 2012 4:43 PM in response to wiclee

I followed Ben's instructions and it didn't work. The only thing I haven't tried yet is uninstalling the drives and restarting my PC. Should I do that?

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Answer 13

wiclee

Level 5

6,992 points

Jan 27, 2012 5:05 PM in response to idjay

Go ahead, no harm done. Omce you remove the dtiver and restart windows, windows will installer driver back to it. Check it after restart ib Device Manager to make sure there is no exclamation beside the device.

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Answer 14

idjay Author

Level 1

6 points

Jan 27, 2012 9:37 PM in response to wiclee

YES THANK YOU!!!!!! I uninstalled the drivers and restarted windows and everything was back to normal. I can finally burn CDs. Greatly appreciated!!!!!!!!

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Answer 15

Jan 28, 2017 12:58 PM in response to idjay

I have this problem with Windows 10. Sorry but how do you unintelligible the drivers exactly? Thanks..

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No Supported Disc Burners Found