Nevin

Q: Cannot clear Facetime's "red dot" of missed calls.  Help!

My Facetime app on my MacBook Pro refuses to clear it's "red dot" of missed calls.  I've missed one call, about a week ago.  I've loaded the app, I've cleared my recent calls list, but I'm unsure what more I can do to properly fix this.  It's grown in annoyance.  Anyone have any suggestions?

 

Thanks!

Posted on Jan 27, 2012 11:19 AM

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Q: Cannot clear Facetime's "red dot" of missed calls.  Help!

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  • by carols65,

    carols65 carols65 Sep 14, 2015 1:29 AM in response to PaganEgyptian
    Level 1 (0 points)
    Sep 14, 2015 1:29 AM in response to PaganEgyptian

    TThanks that fixed it

  • by GeeCan,

    GeeCan GeeCan Oct 11, 2015 7:24 PM in response to Nevin
    Level 1 (0 points)
    Oct 11, 2015 7:24 PM in response to Nevin

    Go to System Preferences > Choose Notifications > Uncheck Badge app icon.

    Screen Shot 2015-10-11 at 7.22.05 PM.pngScreen Shot 2015-10-11 at 7.22.29 PM.png

  • by irekafazam,

    irekafazam irekafazam Oct 23, 2015 10:23 AM in response to GeeCan
    Level 1 (10 points)
    Oct 23, 2015 10:23 AM in response to GeeCan

    time is going, 3 years since this post was made, but in El Capitan the same problem, is it really so hard to fix this bug for 3 years?!

    i turned off a missed call badge in facetime, but now i can't see if there was a missed call...

  • by vikfors,

    vikfors vikfors Oct 24, 2015 7:07 AM in response to irekafazam
    Level 1 (4 points)
    Oct 24, 2015 7:07 AM in response to irekafazam

    Hi,

     

    I have had the same problem for a while.

    I found a solution today.

    Checking my iPhone I found two missing calls there.

    They were not flagged on the phone but opening the app on the phone showed them.

    After clearing those the red dot went away on my laptop.

    A bit cloudy I guess...

    If the notification was synchronised on all devices it would be easier to understand.

    A bug indeed in my humble opinion.

  • by Rrettke,

    Rrettke Rrettke Oct 25, 2015 12:41 PM in response to david ralley
    Level 1 (15 points)
    Mac OS X
    Oct 25, 2015 12:41 PM in response to david ralley

    I just had this issue occur for me as well with El Capitan. RIght clicking on the Dock icon was of no help. But, if you start Facetime and you have the list of calls, right click on the item in that list and you'll get an option to remove it. Voila'

  • by snoop-y,

    snoop-y snoop-y Nov 12, 2015 5:32 AM in response to vikfors
    Level 1 (0 points)
    Nov 12, 2015 5:32 AM in response to vikfors

    This worked for me! Indeed I already had empty lists on the Mac, but only when I cleared the lists on iPhone, the badge icon on Mac finally disappeared, a few seconds later.

    Thanks a lot vikfors!

  • by Jax8025,

    Jax8025 Jax8025 Jan 4, 2016 8:02 AM in response to PamNcl
    Level 1 (10 points)
    Jan 4, 2016 8:02 AM in response to PamNcl

    What everyone is seeing to this particular problem is the "Notification Badge app icon" for FaceTime, Not a missed call although it shows the same Red indicator as well.

     

    All you need to do is go to system preferences->Notifications-> and scroll down to FaceTime. Look to the right of that and if your like me you uncheck the  Badge App icon box and you should see that annoying red notification disappear.

     

    Now I don't know if its a bug or a conflict with the new OS X El Capitan or other OS versions but this will fix that problem.

     

    Let me know if this works for everyone.

     

     

    OS X El Capitan Version 10.11.12

  • by geoffshep,

    geoffshep geoffshep Feb 16, 2016 9:00 AM in response to PamNcl
    Level 1 (0 points)
    Feb 16, 2016 9:00 AM in response to PamNcl

    Why are we getting all of these iOS fixes when the Op clearly has a problem with a MacBook?

     

    I have a (recently appeared) red dot on my FaceTime dock icon, but no missed calls at all showing when I open FaceTime.  Most annoying.

  • by Noddy13,

    Noddy13 Noddy13 Feb 18, 2016 11:22 PM in response to malcolmbristol
    Level 1 (0 points)
    Feb 18, 2016 11:22 PM in response to malcolmbristol

    Seems on mine that as I have phone calls synced between iPhone and iPad and if I miss a call the red symbol comes up on iPad FaceTime. Go to audio and delete or clear list. Red notification goes as well

  • by geoffshep,

    geoffshep geoffshep Feb 19, 2016 4:15 AM in response to Noddy13
    Level 1 (0 points)
    Feb 19, 2016 4:15 AM in response to Noddy13

    Why are you still talking about iPhone and iPad fixes in response to a question about FaceTime on a Macbook Pro, in a forum entitled 'FaceTime for Mac'?

  • by MikeP414,

    MikeP414 MikeP414 Apr 24, 2016 3:18 PM in response to Nevin
    Level 1 (4 points)
    Apr 24, 2016 3:18 PM in response to Nevin

    SOLUTION that worked for me using MacBook Pro:

     

    1. Open Launchpad.

    2. Open System Preferences.

    3. Open "Notifications" (for me, top row & furthest to the right).

    4. Click on "Facetime."

    5. Uncheck box labeled, "Badge app icon."

     

    Should resolve the issue.

  • by Rrettke,

    Rrettke Rrettke Apr 24, 2016 5:25 PM in response to MikeP414
    Level 1 (15 points)
    Mac OS X
    Apr 24, 2016 5:25 PM in response to MikeP414

    That would indeed clear the badge app icon, but it also turns it off permanently. I don't think the issue is that we don't want the badge app icon, its that we don't want the badge app icon that should not be there and there does not yet appear to be a straightforward way to deal with that.

  • by snorre89,

    snorre89 snorre89 May 2, 2016 1:43 AM in response to shasi mitra
    Level 1 (8 points)
    Safari
    May 2, 2016 1:43 AM in response to shasi mitra

    worked, thanks!

  • by bianca05,

    bianca05 bianca05 Jun 4, 2016 6:56 AM in response to Nevin
    Level 1 (4 points)
    Jun 4, 2016 6:56 AM in response to Nevin

    I've been having the same problem as well. All you have to do is open Facetime from Docks, click and hold on the facetime logo and a set of options will appear. Select 'Quit' and that should remove the red dot.

  • by Howard Brazee,

    Howard Brazee Howard Brazee Jun 19, 2016 9:01 AM in response to tonho78
    Level 1 (37 points)
    Applications
    Jun 19, 2016 9:01 AM in response to tonho78

    I deleted this file, emptied the trash, and rebooted.   The missed call indicator is still showing up.

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