ZEO5520
Level 1 (24 points)
Mac OS X

Q: FaceTime

I'm getting tired to of asking this question with no answer to it but why can't I FaceTime with my girlfriend? She uses an iPod touch 4 generation (obviously) and I use an iPhone4s and iPad 2 all devices running iOS 5.0.1 and on wifi. Two weeks it was working perfectly but afterwards it never worked, we have already reset and or restored all devices to factory settings but to no avail. Any help would be helpful, I love apple till death but issue is ridiculous.

iPad 2 Wi-Fi, iOS 5.0.1

Posted on Jan 27, 2012 12:54 PM

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ZEO5520

Q: FaceTime

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  • Helpful answers

  • by marianfromspringwood,

    marianfromspringwood marianfromspringwood Jan 27, 2012 1:50 PM in response to ZEO5520
    Level 3 (800 points)
    Jan 27, 2012 1:50 PM in response to ZEO5520

    Seeing you have done a reset and restored all your devices maybe try turning of your router for a few minutes and let it reset and see if that helps.

  • by paulcb,

    paulcb paulcb Jan 27, 2012 1:59 PM in response to ZEO5520
    Level 6 (19,114 points)
    Jan 27, 2012 1:59 PM in response to ZEO5520

    Read through this.

  • by ZEO5520,

    ZEO5520 ZEO5520 Jan 30, 2012 12:07 PM in response to marianfromspringwood
    Level 1 (24 points)
    Mac OS X
    Jan 30, 2012 12:07 PM in response to marianfromspringwood

    I tried that as well and also tried FaceTime from different locations like friends' houses, Starbucks, McDonalds, etc...and no go.

    Paulcd: I know well enough how FaceTime works and what are the requirements.

  • by paulcb,

    paulcb paulcb Jan 30, 2012 12:12 PM in response to ZEO5520
    Level 6 (19,114 points)
    Jan 30, 2012 12:12 PM in response to ZEO5520

    Did you also note the Troubleshooting steps near the bottom of the link I provided.  You asked for help, I provided the most pertinent info based upon your OP, which only said "but afterwards it never worked"... that's not exactly a lot to go on.

  • by Chris CA,

    Chris CA Chris CA Jan 30, 2012 12:47 PM in response to ZEO5520
    Level 9 (79,692 points)
    iTunes
    Jan 30, 2012 12:47 PM in response to ZEO5520

    ZEO5520 wrote:

     

    I'm getting tired to of asking this question

    ???

    Have you ensured Settings > FaceTime is set up correctly?

    And you are trying to connect using that AppleID?

  • by ZEO5520,

    ZEO5520 ZEO5520 Jan 30, 2012 4:51 PM in response to Chris CA
    Level 1 (24 points)
    Mac OS X
    Jan 30, 2012 4:51 PM in response to Chris CA

    We both have our own Me.com addresses from when it was MobileMe and yes we have made the transfer to iCloud etc etc., all the devices have FaceTime turned on with their individual Apple ID.

    Every time we try to FaceTime it goes through and says "Connecting" but then it's says call failed or this individual is not abailable for FaceTime or whatever. Somehow I was able to FaceTime with my girlfriend's sister between my iPhone and her iPod touch which they both share the same wifi, though at time it still doesn't work.