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Richin Level 1 Level 1 (0 points)

All my songs in the iTunes Library contain the correct album art, when I sync my 5th generation ipod classic I get the incorrect album arts. Example for a Tom Petty song I get a Stone Temple Pilots album art an so on. Anybody experiecing this issue?

 

Thanks,

Richin


iPod classic, Windows 7, 64 bit
  • planb77 Level 7 Level 7 (32,300 points)

    Several users have reported this over the years and it's usually the result of a corrupt artwork cache db on the iPod's hard disk. There are a few things you can do to try and correct this issue.

     

    The first is to just try a hard reset of the iPod. To do this, press and hold both the Select and Menu buttons together long enough for the Apple logo to appear.  A hard reset has no affect on the content that is stored on your iPod.

     

    If no luck with that, try to un-sync and resync all of your content from your iPod via iTunes.  To do this, simply remove the tick mark next to Sync Music at the top of your iPod's Music configuration tab in iTunes and apply the changes.  Then reapply the option to resync all of your content back over to your iPod.

     

    Try a restore of the iPod in iTunes. This process will wipe all data from the iPod and set it back to its original default settings.  Here are instructions for restoring your iPod.

    Restoring iPod to factory settings

     

    Lastly, try replacing the artwork for the problem tracks with artwork that is of smaller size/resolution as larger size artwork has been known to cause corruption and other issues with playback.

     

    B-rock

  • Richin Level 1 Level 1 (0 points)

    Thanks planb77, I tried all you suggested above with no luck. I also have an ipod touch 4th generation, I don't keep music on this one but went ahead and sync few of the songs that are giving me troubles on the ipod classic and the album art transfer okay. I wonder if it has to do with the ipod classic being old (had it for 5 years) perhaps there are sections or partitions of the hard drive corrupted? I have over 10,000 songs and it's just a major task restoring or unsync / sync. Spend most of the day doing this.

    Any other ideas? I'm open.

    Thanks again

    Richin

  • planb77 Level 7 Level 7 (32,300 points)

    Could very well be the sign of a faulty iPod or a result of the iPod Classic's difference in hardware and how it handles loading artwork.

     

    I have no other ideas at this point.  You could test the condition of your iPod's Hard Disk by using the instructions in this older post from another forum member turingtest2.

    https://discussions.apple.com/thread/3110831?start=0&tstart=0

     

    B-rock

  • Richin Level 1 Level 1 (0 points)

    These were my results based on the 2 important fields explained in the article from the link above:

    Retracts: 57

    Reallocs: 0

    Pending Sectors: 0

    Obviously I have no errors in the hard drive. I appreciate you taking the time to help me out. Hopefully Apple will

    come with a fix. Not sure what else to try

  • planb77 Level 7 Level 7 (32,300 points)

    Hmmm.. so a complete restore in iTunes had no effect whatsoever?  Neither did changing the artwork out?  Where did you get this album artwork?


    B-rock

  • Richin Level 1 Level 1 (0 points)

    Songs bought in itunes of course album art downloaded with song, songs that I digitalisized from LP's or cassettes and album art was not in itunes I got from albumart.org or amazon. Forgot to mentioned on my previous posts. I had these iPod since November 2007 and I never had album art issues. Only started 2 weeks ago.

  • planb77 Level 7 Level 7 (32,300 points)

    So the same problem reappeared at restoring your iPod to factory settings?  How large is this artwork in terms of resolution? Have you tried replacing it with images from elsewhere, just to see if that makes a difference?

     

    B-rock

  • Richin Level 1 Level 1 (0 points)

    I end up buying a iPod Classic 160GB from 2009 today just to make sure it wasn't my iPod from 2006. I Synced the music on the new iPod, only took 1 hour for 10,777 songs compare to 5 to 6 hours on my old iPod classic. At the end all album art was showing on the new iPod as it's suppose to be. So maybe I'm thinking my old iPod's hard drive was getting old, slow and perhaps going bad any day now. I did call Apple yesterday and spoke with the Program Manager for iTunes and he said the Engineers are aware of the problem. Hopefully they will come up with a solution for old and new iPod's and for all the folks out there having issues with iPod touches, iPad's, etc.

  • planb77 Level 7 Level 7 (32,300 points)

    Well I'm glad to hear that the issue didn't persist with the new model.  At least you know now that the problem lies with the older hardware. 

     

    B-rock

  • Richin Level 1 Level 1 (0 points)

    Update - I did have the issue with the new model today Van Halen's new album I just downloaded this week was showing A-HA cover album, among other artists having similar isssue. In this case I tried restoring the iPod and re-syncing again and all came back to normal. It comes to tell me that it has to do perhaps with iTunes? Just a crazy situation!!

  • planb77 Level 7 Level 7 (32,300 points)

    I'm not 100% sure, but there definitely seems to be some artwork issues with some of these later versions of iTunes.  As to whether or not it's an actual bug in the code or something else, I don't know.  At least you have it back in order again.

     

    Fingers crossed it doesn't happen again.

     

    B-rock

  • SeiferXseph Level 1 Level 1 (0 points)

    I just bought a 4G Touch, uploaded 10 days worth of music into iTunes, clicked "get album artwork", threw it all on my pod and all the artwork is screwy. Tried everything everyone has said and after a couple days it messes up. I shouldn't have to delete, resync or do any of that just to have the artwork proper. I know I am neurotic but it drives me insane... I am sticking to my Samsung and regret buying this thing. *shrugs*

  • Richin Level 1 Level 1 (0 points)

    Sorrry it happened to you also. I hope APPLE is reading these posts and become proactive for the satisfaction of their customers and fix this issue quickly. What's the the reason for the album art then? It happens with albums bought in iTunes and non-itunes. Come on Apple get things rollining, get a fix going!!!! Other wise lots of us will be going to another plataform.

  • Maximillian1979 Level 1 Level 1 (0 points)

    I was having the same problem; album art in iTunes was correct, but on my iPod was all mixed up.  Fortunately, I found this thread (thanks, people, for taking the time to report this and help us solve it!), and one of the solutions above worked--the one where you turn off sync for your iPod in iTunes, apply the change, then turn it back on, and apply again (resyncing your whole library to the iPod).  Unfortunately, for 25GB of music, resynching your whole collection to correct a corrupted album art DB is a fairly TEDIOUS solution, but nevertheless, it solved the problem.  Luckily, I've had this iPod for several years, and never had this problem until recently... or at least, maybe I never NOTICED it until now, because my new Altima shows album art when it's playing from the iPod (very cool).  Hopefully it only HAPPENED recently, and doesn't happen again for another 4 or 5 years.  If that's the case, this is a solution I can live with.  If it starts happening more frequently than, say, every few months, however, you will start seeing angry posts from me on this forum/thread.

     

    Regards,

    Maximillian in San Diego

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