my new computer can't connect to adobe.com

Please launch the Network Utility application by entering the first few letters of its name in a Spotlight search. Select the "Lookup" tab and enter "adobe.com" (without the quotes) in the address field. Press return. Post the output -- the text, please, not a screenshot. Then select the "Ping" tab and do the same.

Hello,

I have the same problem. I'm using a Mac Air, Safari, wifi and a cable modem. This may be a coincidence, but I upgraded to OS X 10.7.3 about a week ago. I've also tried Firefox with no luck. What's strange is that I can use my Windows PC and access adobe.com with no problem. On the Mac I have no problem accessing any other site. Interestingly, I can select Check for Updates in Lightroom or Elements and it "seems" to access the site and come back with no updates. Also, no proxies set. Rebooted the wifi and cable modem.

I ran through all of the suggestions that caribb51 mentioned on another thread with someone who had the same problem without any luck. I hope no one minds me jumping in with my output:

Lookup:

Trying "adobe.com"

;; ->>HEADER<<- opcode: QUERY, status: NOERROR, id: 13920

;; flags: qr rd ra; QUERY: 1, ANSWER: 11, AUTHORITY: 0, ADDITIONAL: 0

;; QUESTION SECTION:

;adobe.com. IN ANY

;; ANSWER SECTION:

adobe.com. 1097 IN A 192.150.16.117

adobe.com. 8730 IN MX 1 adobe.com.mail5.psmtp.com.

adobe.com. 8730 IN MX 100 inbound-smtp-2.adobe.com.

adobe.com. 8730 IN MX 100 inbound-smtp-1.adobe.com.

adobe.com. 8730 IN MX 4 adobe.com.mail8.psmtp.com.

adobe.com. 8730 IN MX 3 adobe.com.mail7.psmtp.com.

adobe.com. 8730 IN MX 2 adobe.com.mail6.psmtp.com.

adobe.com. 167513 IN NS adobe-dns-03.adobe.com.

adobe.com. 167513 IN NS adobe-dns-01.adobe.com.

adobe.com. 167513 IN NS adobe-dns-04.adobe.com.

adobe.com. 167513 IN NS adobe-dns-02.adobe.com.

Received 347 bytes from 208.67.222.222#53 in 75 ms

Ping:

PING adobe.com (192.150.16.117): 56 data bytes

64 bytes from 192.150.16.117: icmp_seq=0 ttl=242 time=61.858 ms

64 bytes from 192.150.16.117: icmp_seq=1 ttl=242 time=63.246 ms

64 bytes from 192.150.16.117: icmp_seq=2 ttl=242 time=65.244 ms

64 bytes from 192.150.16.117: icmp_seq=3 ttl=242 time=62.506 ms

64 bytes from 192.150.16.117: icmp_seq=4 ttl=242 time=62.053 ms

64 bytes from 192.150.16.117: icmp_seq=5 ttl=242 time=78.824 ms

64 bytes from 192.150.16.117: icmp_seq=6 ttl=242 time=62.987 ms

64 bytes from 192.150.16.117: icmp_seq=7 ttl=242 time=62.586 ms

64 bytes from 192.150.16.117: icmp_seq=8 ttl=242 time=62.329 ms

64 bytes from 192.150.16.117: icmp_seq=9 ttl=242 time=62.672 ms

64 bytes from 192.150.16.117: icmp_seq=10 ttl=242 time=62.097 ms

64 bytes from 192.150.16.117: icmp_seq=11 ttl=242 time=64.223 ms

64 bytes from 192.150.16.117: icmp_seq=12 ttl=242 time=63.730 ms

64 bytes from 192.150.16.117: icmp_seq=13 ttl=242 time=63.827 ms

64 bytes from 192.150.16.117: icmp_seq=14 ttl=242 time=62.543 ms

64 bytes from 192.150.16.117: icmp_seq=15 ttl=242 time=62.131 ms

64 bytes from 192.150.16.117: icmp_seq=16 ttl=242 time=63.226 ms

64 bytes from 192.150.16.117: icmp_seq=17 ttl=242 time=63.493 ms

64 bytes from 192.150.16.117: icmp_seq=18 ttl=242 time=63.034 ms

64 bytes from 192.150.16.117: icmp_seq=19 ttl=242 time=63.405 ms

64 bytes from 192.150.16.117: icmp_seq=20 ttl=242 time=64.055 ms

64 bytes from 192.150.16.117: icmp_seq=21 ttl=242 time=62.223 ms

64 bytes from 192.150.16.117: icmp_seq=22 ttl=242 time=63.798 ms

64 bytes from 192.150.16.117: icmp_seq=23 ttl=242 time=61.019 ms

64 bytes from 192.150.16.117: icmp_seq=24 ttl=242 time=93.730 ms

64 bytes from 192.150.16.117: icmp_seq=25 ttl=242 time=62.339 ms

64 bytes from 192.150.16.117: icmp_seq=26 ttl=242 time=62.998 ms

64 bytes from 192.150.16.117: icmp_seq=27 ttl=242 time=64.131 ms

64 bytes from 192.150.16.117: icmp_seq=28 ttl=242 time=63.581 ms

64 bytes from 192.150.16.117: icmp_seq=29 ttl=242 time=63.575 ms

--- adobe.com ping statistics ---

30 packets transmitted, 30 packets received, 0.0% packet loss

round-trip min/avg/max/stddev = 61.019/64.582/93.730/6.169 ms

Any suggestions would be appreciated.

If you intend to respond to my messages, please do so promptly. If I start to get responses from others before I get one from you, I'll unsubscribe again.

This is the sort of output you should get from Lookup:

Lookup has started…

Trying "adobe.com"

;; Truncated, retrying in TCP mode.

Trying "adobe.com"

;; ->>HEADER<<- opcode: QUERY, status: NOERROR, id: 23314

;; flags: qr rd ra; QUERY: 1, ANSWER: 16, AUTHORITY: 4, ADDITIONAL: 0

;; QUESTION SECTION:

;adobe.com. IN ANY

;; ANSWER SECTION:

adobe.com. 10800 IN NS adobe-dns-02.adobe.com.

adobe.com. 10800 IN NS adobe-dns-03.adobe.com.

adobe.com. 10800 IN NS adobe-dns-04.adobe.com.

adobe.com. 10800 IN NS adobe-dns-01.adobe.com.

adobe.com. 2788 IN A 192.150.16.117

adobe.com. 10800 IN MX 100 inbound-smtp-1.adobe.com.

adobe.com. 10800 IN MX 100 inbound-smtp-2.adobe.com.

adobe.com. 10800 IN MX 1 adobe.com.mail5.psmtp.com.

adobe.com. 10800 IN MX 2 adobe.com.mail6.psmtp.com.

adobe.com. 10800 IN MX 3 adobe.com.mail7.psmtp.com.

adobe.com. 10800 IN MX 4 adobe.com.mail8.psmtp.com.

adobe.com. 10800 IN NAPTR 30 0 "S" "SIPS+d2t" "" _sips._tcp.adobe.com.

adobe.com. 10800 IN NAPTR 10 0 "S" "SIP+d2u" "" _sip._udp.adobe.com.

adobe.com. 10800 IN NAPTR 20 0 "S" "SIP+d2t" "" _sip._tcp.adobe.com.

adobe.com. 10800 IN SOA adobe-dns-01.adobe.com. hostmaster.adobe.com. 598 10800 900 2419200 300

adobe.com. 10800 IN TXT "v=spf1 include:spf1.adobe.com include:spf2.adobe.com include:spf3.adobe.com include:spf4.adobe.com -all"

;; AUTHORITY SECTION:

adobe.com. 10800 IN NS adobe-dns-01.adobe.com.

adobe.com. 10800 IN NS adobe-dns-03.adobe.com.

adobe.com. 10800 IN NS adobe-dns-04.adobe.com.

adobe.com. 10800 IN NS adobe-dns-02.adobe.com.

Received 712 bytes from ...#53 in 2 ms

And this from Ping:

Ping has started…

PING adobe.com (192.150.16.117): 56 data bytes

64 bytes from 192.150.16.117: icmp_seq=0 ttl=242 time=52.947 ms

64 bytes from 192.150.16.117: icmp_seq=1 ttl=242 time=53.509 ms

64 bytes from 192.150.16.117: icmp_seq=2 ttl=242 time=53.712 ms

64 bytes from 192.150.16.117: icmp_seq=3 ttl=242 time=54.500 ms

64 bytes from 192.150.16.117: icmp_seq=4 ttl=242 time=55.294 ms

64 bytes from 192.150.16.117: icmp_seq=5 ttl=242 time=55.089 ms

64 bytes from 192.150.16.117: icmp_seq=6 ttl=242 time=56.168 ms

64 bytes from 192.150.16.117: icmp_seq=7 ttl=242 time=56.015 ms

64 bytes from 192.150.16.117: icmp_seq=8 ttl=242 time=56.463 ms

64 bytes from 192.150.16.117: icmp_seq=9 ttl=242 time=53.596 ms

--- adobe.com ping statistics ---

10 packets transmitted, 10 packets received, 0.0% packet loss

round-trip min/avg/max/stddev = 52.947/54.729/56.463/1.192 ms

Launch the Terminal application in any of the following ways:

☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

☞ If you’re running Mac OS X 10.7 or later, open LaunchPad. Click Utilities, then Terminal in the page that opens.

Drag or copy — do not type — the following line into the Terminal window:

curl -I http://www.adobe.com

Press return. You should almost instantly get several lines of output below what you entered, the first of which begins with something like this:

HTTP/1.1

If there's no output within ten seconds, consider that a failure. You can then quit Terminal. Post your results.

This is the output:

HTTP/1.1 200 OK

Date: Mon, 30 Apr 2012 14:14:05 GMT

Server: Apache/2.2.21 (Unix) DAV/2

Content-Location: index.html.en

Vary: negotiate

TCN: choice

Last-Modified: Sat, 03 Mar 2012 22:15:53 GMT

ETag: "4689bf-2c-4ba5e09537840"

Accept-Ranges: bytes

Content-Length: 44

Content-Type: text/html

Content-Language: en

Thanks

Boot from your recovery partition by holding down the key combination command-R at the startup chime. Release the keys when you see a gray screen with a spinning dial.

Note: You need an always-on Ethernet or Wi-Fi connection to the Internet to use Recovery. It won’t work with USB or PPPoE modems, or with networks that require any kind of authentication other than a WPA or WPA2 Personal password.

From the Recovery desktop, select Get Help Online. A clean copy of Safari will launch. No plugins, such as Flash, will be available. Test. After testing, reboot as usual and post the results.

Select  ▹ System Preferences ▹ Network ▹ Advanced ▹ Proxies. If any proxies are selected, deselect them, apply your changes, and try again. You must apply the changes before they take effect. You don’t need to disable passive FTP mode.

Please read this whole message before doing anything.

This procedure is a test, not a solution. Don’t be disappointed when you find that nothing has changed after you complete it.

Step 1

The purpose of this step is to determine whether the problem is localized to your user account.

Enable guest logins and log in as Guest. For instructions, launch the System Preferences application, select Help from the menu bar, and enter “Set up a guest account” (without the quotes) in the search box.

While logged in as Guest, you won’t have access to any of your personal files or settings. Applications will behave as if you were running them for the first time. Don’t be alarmed by this; it’s normal. If you need any passwords or other personal data in order to complete the test, memorize, print, or write them down before you begin.

Test while logged in as Guest. Same problem(s)?

After testing, log out of the guest account and, in your own account, disable it if you wish. Any files you created in the guest account will be deleted automatically when you log out of it.

Note: If you’ve activated “Find My Mac” or FileVault in Mac OS X 10.7 or later, then you can’t enable the Guest account. Create a new account in which to test, and delete it, including its home folder, after testing.

Step 2

The purpose of this step is to determine whether the problem is caused by third-party system modifications that load automatically at startup or login.

Disconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards. Boot in safe mode and log in to the account with the problem. The instructions provided by Apple are as follows:

• Be sure your Mac is shut down.
• Press the power button.
• Immediately after you hear the startup tone, hold the Shift key. The Shift key should be held as soon as possible after the startup tone, but not before the tone.
• Release the Shift key when you see the gray Apple icon and the progress indicator (looks like a spinning gear).

Safe mode is much slower to boot and run than normal, and some things won’t work at all, including wireless networking on certain Macs.

The login screen appears even if you usually log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.

Note: If FileVault is enabled under Mac OS X 10.7 or later, you can’t boot in safe mode.

Test while in safe mode. Same problem(s)?

After testing, reboot as usual (i.e., not in safe mode) and verify that you still have the problem. Post the results of steps 1 and 2.