I not only am unable to access my iTunes account (it shows that I've logged in, but when I try to access my account info, it just continuously asks for my login info and never seems to process it), but I can't redeem a gift card. I get a "Your request could not be completed" error message, with a reference to confirming my computer's date/time and a "more info" button that leads to a help piece for iTunes for Windows! (Umm....I'm a Mac guy).
WHOOOAAAAAAA I know you posted this 5 years ago but i just did this now and it helped me access my itunes account again! ***?!?!?!?!? serious glitch Apple needs to work out, lol... i don't even use Safari anymore!
Try logging out. All the way out. Reboot. Download most current version of iTunes. Try again.
Nope - what's interesting is that even without my being logged into iTunes (after doing the above steps) - just trying to redeem the card produces the same error message.
did you resolve this problem? i know it's from january... but i am having the same problem now.
i log in just fine, but cannot access my account information. i can make a purchase however.
it just keeps asking me to sign in, with no error message... just the sign in screen (though it appears i am logged in)
this is also only a problem on my iMac, Lion 10.7.4, and i do have the latest version of itunes, too. This not an issue on macbook pro, which i did not yet upgrade to lion.
Unfortunately, the problem still exists (and I've just upgraded to Mountain Lion, which didn't impact this issue). I'm ending up using my iPhone to redeem gift cards/look at my account etc.
hi there. i think i actually fixed this. don't see how it worked, but... it's been almost two days now, so we'll see.
i had done a search and it said to go to safari and change the cookies setting...
before i switched the setting though, i removed all the cookies.
then i switched my setting from "block always" to block from "third parties and advertisers." it seemed to work.
it took a couple tries for the switch to stick (i checked it and it was still on always, so i switched it again, then it stayed)
i don't even use safari, so i don't know why that mattered.
it also seemed to fix my hotmail account... another strange thing.
i'm afraid to upgrade to mountain lion now... i wasn't totally pleased with lion, do you like mountain lion better?
Wow I have to thank you for that insight into Safari Cookies playing havoc with iTunes account access. It was driving me nuts. Now it's fixed :-)
Thanks
Dave
Also for me this sollution worked fine. Thank you for sharing your insight!
Fantastic! Thanks a lot. I spent one hour on the phone with Apple Support (in Germany) and we couldn't figure it out. This happened for me on a MacBook Pro running Mac OS X Lion and iTunes 12. Apple Support recommended that I uninstall and reinstall iTunes, which I did. It worked for one or two sessions, then the problem was back.
After applying the settings you mentioned in Safari, it works fine, at least for now.
Can't access iTunes account
