Will replacing wi-fi card fix iMac wi-fi connectivity issues?

My new 2011 27" iMac's wi-fi worked perfectly out of the box but by day three of owning it (today) the wi-fi does not work. Usually it gives me a "connection timeout error" or says it can't find an IP address. Tonight I've been able to get it to limp along by leaving the computer on for a while, connecting to an unprotected network, and running a constant ping to google.com through network utility. Even with this connection the ping times are horribly slow, I can't download any dmgs, half of the sites I try to visit will not load, and it still times out frequently. The ping times are also very erratic, from 20 to up into 1000 or a bit over. This is on a network that I know is good and that other people are using with no problem.


I've tried all of the common fixes suggested online from turning wi-fi on and off to setting Google's domain as a DNS, to a clean reinstall of lion and even replacing Lion's wi-fi drivers with the ones from Snow Leopard. All to no avail.


Spent 2+ hours on the phone with Applecare and could not get an answer nor a connection.


No other devices have problems with these networks. They come in at a strong steady signal and we have no problems streaming video, Skyping, etc. over these wi-fi connections.


Applecare referred me to an authorized repair/retailer, and I was told by the technician over the phone that I probably need to replace my wifi card. Given all of the posts about new Macs and Lion, I am VERY skeptical of this fix. Are they just going to put in another wi-fi card of the same kind that is causing all of these problems for people? Or will this actually FIX the problem? Has anyone had HORRIBLE wi-fi problems that were fixed with a new wireless card? My iMac is under warranty but the repair place is 1.5 hours from me and I don't want to waste the gas if it won't work, or if it will just delay more problems down the line.


I can get ethernet but I'd rather not pay for it when there are two or three perfectly good wi-fi connections in my building. I am on quite a budget as I am saving for a trip abroad so it is important that I fix my w-fi if at all possible. Please help and thank you very much in advance!

iMac, Mac OS X (10.7.2), wireless connection problem

Posted on Jan 28, 2012 8:16 PM

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12 replies

Jan 29, 2012 12:25 AM in response to Lanny

1.5hrs is probably a lot less time than you're going to spend on this problem if it is faulty hardware. Take it back, have them verify that it works or replace the hardware.


If it still doesn't work when you get it back home, chances are you need a new router. Get a dual-band one to reduce interference from all those signals around you.

Jan 29, 2012 12:41 AM in response to softwater

He doesn't have a router. He's using his neighbors unprotected wifi connections.


From OP:


Tonight I've been able to get it to limp along by leaving the computer on for a while, connecting to an unprotected network, and running a constant ping to google.com through network utility......

I can get ethernet but I'd rather not pay for it when there are two or three perfectly good wi-fi connections in my building.

Jan 29, 2012 9:16 AM in response to softwater

Thanks for the responses. FYI, You probably shouldn't assume that someone is "stealing" their neighbor's Internet. First of all, they may have their neighbor's or roommate's permission to use the network, or they may be splitting the cost of Internet service (as is very common in apartment buildings) with another resident. Or the building has wi-fi included "free" to make the apartment more marketable. Or maybe I just live right above a coffee shop with a hotspot. In any of these cases is not "theft" to use those networks.


The connections are not flaky. No one else has problems with them. When I CAN get online they are quite solid for Skype, streaming Netflix, etc. I ran a speed test and they're right about as fast as wireless typically can get. They are also up all the time.


I'm driving the iMac to the repair place on Monday and hope that solves the issue. I'd be interested to know what percentage of users have these wi-fi problems because I've read here that this is either drivers/software/Lion's issue, or it's bad hardware. Either way hopefully the combination of a new wi-fi card and an eventual Lion update will fix it. Thanks again for the help.

Feb 13, 2012 10:58 PM in response to LO8A

A lot of folks have had this wifi problem which started or accelerated with Lion upgrades. I have yet to hear of a hardware fix taking care of this and, other than constant pings, I haven't run into a software fix that works yet, either. Apple products are usually quite good, but when they have a fundamental problem like this they have a poor track record on addressing it, so don't hold your breath. The last Lion update which was supposed to include a wifi fix made my wireless connection worse.


I apologize for the other people on this forum. For some reason such finger wagging is popular on Apple forums, especially by rude people who don't know what they're talking about. I wish you the best of luck.

Feb 13, 2012 11:35 PM in response to unmlibrarian

Hi UNMLibrarian,


This was a helpful answer and I think you're right based on what I've read elsewhere. I sort of figured as much, which is why I did not end up going in for authorized repair. Hopefully Apple will come up with a solution while the thing is still under warranty although from what you said, that looks doubtful. I have been pinging in network utility at startup and able to maintain a workable connection that way although the performance is highly erratic. I may bite the bullet and run some Ethernet anyway.


Thanks for the support -- I love a good game of wi-fi cops n' robbers as much as anyone else, but unless someone says they are nabbing wi-fi without permission or getting passwords without permission, it's probably best not to jump down their throat without too much information.


Hope everyone else reading this has better luck with their wi-fi.

Feb 14, 2012 2:32 AM in response to LO8A

LO8A wrote:



I think you're right based on what I've read elsewhere. I sort of figured as much, which is why I did not end up going in for authorized repair.


And you (and your friend, there, who I'm glad to see edited his first unnecessarily abusive posting) are missing the point of the advice given.


You are making an ASSUMPTION that your problem is the same as other people who've posted about wifi problems. The difference, in your case, you've got brand new hardware which worked for 3 days and now has stopped working. Even an Apple technician told you to check out the hardware.


What makes you so sure there is not a hardware fault in YOUR case (regardless of what the fault is in other people's case). Do you think hardware faults are unknown? Since you have a warranty, do you think it is not WISE to have the hardware checked so that you can RULE THAT OUT as a possibility?


I really fail to understand why you don't take the common sense next step and have the h/w checked out. If that doesn't solve it, you haven't wasted 1.5hr — you'vel narrowed down the possible causes.


At the moment, you have NO IDEA of the cause, and are simply attributing to 'a fault with Apple' on the grounds that other people who are not using your hardware also have wifi problems.


Use your noodle and don't jump to conclusions. That's what everyone is trying to tell you here.

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Will replacing wi-fi card fix iMac wi-fi connectivity issues?

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