Safari does not load

Please read this whole message before doing anything.

This procedure is a diagnostic test. It won’t solve your problem. Don’t be disappointed when you find that nothing has changed after you complete it.

The purpose of this exercise is to determine whether the problem is localized to your user account. Enable guest logins and log in as Guest. For instructions, launch the System Preferences application, select “Help” from the menu bar, and enter “Set up a guest account” (without the quotes) in the search box.

While logged in as Guest, you won’t have access to any of your personal files or settings. Applications will behave as if you were running them for the first time. Don’t be alarmed by this; it’s normal. If you need any passwords or other personal data in order to complete the test, memorize, print, or write them down before you begin.

As Guest, launch the application(s) and test. Same problem(s)?

After testing, log out of the guest account and, in your own account, disable it if you wish. Any files you created in the guest account will be deleted automatically when you log out of it.

Please read this whole message before doing anything.

This procedure is a diagnostic test. It’s unlikely to solve your problem. Don’t be disappointed when you find that nothing has changed after you complete it.

The purpose of this exercise is to determine whether the problem is caused by third-party system modifications that load automatically at startup or login. Disconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards. Boot in safe mode and log in to the account with the problem. The instructions provided by Apple are as follows:

• Be sure your Mac is shut down.
• Press the power button.
• Immediately after you hear the startup tone, hold the Shift key. The Shift key should be held as soon as possible after the startup tone, but not before the tone.
• Release the Shift key when you see the gray Apple icon and the progress indicator (looks like a spinning gear).

The login screen appears even if you usually log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.

Safe mode is much slower to boot and run than normal, and some things won’t work at all, perhaps including wireless networking on certain Macs. If you usually connect to the Internet via WiFi, and it doesn’t work in safe mode, connect using an Ethernet cable. If you can’t do that, reboot as usual (i.e., not in safe mode) and perform a safe login, as follows: Enter your credentials at the login screen, then hold down the shift key and click the “Log in” button. Keep holding the key until the menu bar appears. In this mode, your login items, among other things, won’t load.

In safe mode, test again. Same problem(s) now?

After testing, reboot (if you booted in safe mode) or log out/log in (if you performed a safe login) as usual.

Is there any other device with a web browser that you can test on the same network -- computer (not necessarily a Mac), phone, tablet, iPod? You must test with the same connection your Mac is using, not a cellular connection.

If you're connecting wirelessly to a router, try connecting to that router with an Ethernet cable.

Try restarting the router.

Also try connecting to a different network, such as a public WiFi hotspot.

I am having the exact same problem. This started approximately a week ago - I don't recall having made any config changes to my MacBookPro or iMac. The iMAC is ethernet attached to a BT Infinity router, the MacBookPro is wirelessly attached to the same router.

I'm regularly getting incomplete page builds, or pages not building at all. Re-entering the domain name sometimes resolves it, but usually I am still left with '...completed x of y items' in the footer bar. And there are certain sites that sikply will not load at all - eg www.latimes.com - the browser just sits and hangs having completed 38 of 40 items but there;s no page-build at all.

I've discussed with BT who have tested the line and can't see any issues (but are sending an engineer to check next week).

Very frustrating.

I also have an Ipad attached wirelessly ans this is suffering the same issues though to a lesser extent (eg the latimes website will build as far as the top navigation bar but no further).

I'm running Safari 5.1.2 and OS10.6.8

Incidentally, I'm getting the same problems when I use Firefox and GoogleChrome so it would seem as though its not an issue with Safari per se.