how do I complain

Question

how do I complain

I believe I have a lemon, and that I am a victim of unfortunate timing. When a product is mass produced there are bound to be a small number that are not perfect, not up to your quality measures. I believe I have the misfortune of having one of these. I feel like I’m taking my Macbook Pro in each month to have it fixed. It’s frustrating.

Now I’m being told that I have to pay $450-$500 for broken glass and in doing so; I could be paying for a defective display problem that should be covered under my warranty. ARGH!

Mac Pro, Mac OS X (10.7.2)

Posted on Jan 29, 2012 4:24 PM

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Answer 1

OGELTHORPE

Level 9

57,329 points

Jan 29, 2012 4:35 PM in response to jerefromhonolulu

Please understand that this is a user forum and not part of the Apple corporation. You will have to deal with them directly if you have warranty issues. We can offer only sympathy, not any results.

Ciao.

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Answer 2

Shootist007

Level 6

16,709 points

Jan 29, 2012 4:58 PM in response to jerefromhonolulu

Sorry to hear of you dilemma.

As pointed out above this is a User to User forum.

Having said that what I wonder is why, while it was under warranty, you didn't take some action then to complain to Apple and escalate your concerns about the repeated repairs on what seems to be a defective unit.

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Answer 3

Jan 29, 2012 5:01 PM in response to OGELTHORPE

I understand, I was asking the forum for advice on how best to address my complaint. I know I not the first to have a complaint, and find it interesting that for a tech company there is no place on their website to file one.

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Answer 4

Shootist007

Level 6

16,709 points

Jan 29, 2012 5:30 PM in response to jerefromhonolulu

At the top of this forum are links to different parts of Apple. Then at the bottom you have Contact Us.

http://www.apple.com/contact/

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