Why is my iPhone 3GS locked from Apple store?

Hi All,


I bought my iPhone 3GS from the Apple store at the Sherway Gardens and paid the retail amount of $549 + GST. I was informed that the iPhone 3GS is Unlocked, however, now that I am inserting a Rogers SIM card, it says "No Service". I just called the store at Sherway Gardens and the store rep told me that the phone should not be locked. Any idea why my device is Locked to Bell? I did not sign a contract with Bell, if I did, I would not have the paid the retail price for the phone.


Looking forward to hearing from the readers.


Thanks,


Maj

iPhone 3GS, iOS 5.0.1

Posted on Jan 30, 2012 4:46 PM

Reply
2 replies

Jan 30, 2012 7:41 PM in response to gdgmacguy

Yes! When I bought the iPhone 3GS from Sherway Gardens the Rep installed the SIM since my LG phone did not have one. However, when I was activating the phone I asked the Rep that if I can use this phone with any service provider (even abroad) and he told me that this device is unlocked and all I need to do is replace the SIM card. That was the whole point of buying an iPhone 3GS at retail price of $549. If I had to be Locked in with a service provider, I would have paid $199 at the time and signed up for a 3-Year contract. Unfortunately, I never bothered testing the phone until last week when I realized inserting a Rogers SIM and it did not work and it only occured to me recently because I am considering changing my service provider from Bell.


I called Apple at Sherway Gardens and the person told me to make an appoinment with a Genius, so I made the appointment at another store since Sherway is not close to my home.


Apple claims that their phones are not Locked with a servicer provider and I just re-confirmed with the person who I called at Apple at Sherway Gardens. So I suspect the phone they gave me was a Locked phone with Bell to begin with.


By the way, I also read at another thread that Apple introduced a software update for the iPhones that Locked the phones to their service provider. Is this a valid statement? Can someone please confirm if you have heard anything in this regard?


Thanks for your time.


I appreciate your feedback.

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Why is my iPhone 3GS locked from Apple store?

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