Unable to Download iTunes

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Level 1

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Unable to Download iTunes

I've recently received an iPod Touch. It requires the most current version of iTunes to function, and so I tried to download iTunes 10.5.3. However, I was unable to complete the download. The error message informed me that I ought to click tools -> download only, but download only was greyed out. I decided to restart my computer. When I did, I checked for updates. It read that I needed an update, but when I clicked download, it sent me to the general download page on the Apple website. I've got my library saved, and so I uninstalled iTunes and decided to just re-install. However, I now cannot re-install iTunes at all. I tried MicrosoftFixIt, but that hasn't done the trick. Help?

Windows XP Pro

Posted on Jan 30, 2012 9:49 PM

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Answer 1

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wiclee

Level 5

6,992 points

Jan 30, 2012 9:59 PM in response to Valborg

You should remove all instances of iTunes and the rest of the components listed below:

it may be necessary to remove all traces of iTunes, QuickTime, and related software components from your computer before reinstalling iTunes.

Use the Control Panel to uninstall iTunes and related software components in the following order:

iTunes

QuickTime
Apple Software Update
Apple Mobile Device Support
Bonjour
Apple Application Support (iTunes 9 or later)

Follow the instructions from Apple article listed here: http://support.apple.com/kb/HT1923 to remove all components

Reboot your computer. Next, download iTunes from here:http://www.apple.com/itunes/download/ and install from scratch

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Answer 2

Valborg Author

Level 1

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Jan 30, 2012 10:16 PM in response to wiclee

Okay. iTunes was already uninstalled. I uninstalled QuickTime. But when I try to uninstall Apple Software Update, I receive this message:

"There is a problem with this Windows installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor."

All other components could be uninstalled.

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Answer 3

wiclee

Level 5

6,992 points

Jan 30, 2012 10:23 PM in response to Valborg

I thought you had Microsoft Fix it to fix the installer and Uninstaller files. Otherwise, try this first before uninstall:

Go to Microsoft website to fix install and Unistall problems. Click "Run now" from Fix it to remove all iTunes & related installer files:

http://support.microsoft.com/mats/Program_Install_and_Uninstall

Be aware that Windows Installer CleanUp Utility will not remove the actual program from your computer. However, it will remove the installation files so that you can start the installation, upgrade, or uninstall over.

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Answer 4

Valborg Author

Level 1

0 points

Jan 30, 2012 10:37 PM in response to wiclee

That did it, thanks! I had used Fix It on iTunes itself, but it hadn't occured for me to use it on all other components.

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