4 Replies Latest reply: Jan 30, 2012 10:37 PM by Valborg
Valborg Level 1 Level 1 (0 points)

I've recently received an iPod Touch. It requires the most current version of iTunes to function, and so I tried to download iTunes 10.5.3. However, I was unable to complete the download. The error message informed me that I ought to click tools -> download only, but download only was greyed out. I decided to restart my computer. When I did, I checked for updates. It read that I needed an update, but when I clicked download, it sent me to the general download page on the Apple website. I've got my library saved, and so I uninstalled iTunes and decided to just re-install. However, I now cannot re-install iTunes at all. I tried MicrosoftFixIt, but that hasn't done the trick. Help?


Windows XP Pro
  • 1. Re: Unable to Download iTunes
    wiclee Level 5 Level 5 (6,940 points)

    You should remove all instances of iTunes and the rest of the components listed below:

    it may be necessary to remove all traces of iTunes, QuickTime, and related software components from your computer before reinstalling iTunes.

    Use the Control Panel to uninstall iTunes and related software components in the following order:

    1. iTunes
    1. QuickTime
    2. Apple Software Update
    3. Apple Mobile Device Support
    4. Bonjour
    5. Apple Application Support (iTunes 9 or later)

    Follow the instructions from Apple article listed here: http://support.apple.com/kb/HT1923 to remove all components

     

     

    Reboot your computer. Next, download iTunes from here:http://www.apple.com/itunes/download/ and install from scratch

  • 2. Re: Unable to Download iTunes
    Valborg Level 1 Level 1 (0 points)

    Okay. iTunes was already uninstalled. I uninstalled QuickTime. But when I try to uninstall Apple Software Update, I receive this message:

     

    "There is a problem with this Windows installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor."

     

    All other components could be uninstalled.

  • 3. Re: Unable to Download iTunes
    wiclee Level 5 Level 5 (6,940 points)

    I thought you had Microsoft Fix it to fix the installer and Uninstaller files.  Otherwise, try this first before uninstall:

     

    Go to Microsoft website to fix install and Unistall problems. Click "Run now" from Fix it to remove all iTunes & related installer files:

    http://support.microsoft.com/mats/Program_Install_and_Uninstall

    Be aware that Windows Installer CleanUp Utility will not remove the actual program from your computer. However, it will remove the installation files so that you can start the installation, upgrade, or uninstall over.

  • 4. Re: Unable to Download iTunes
    Valborg Level 1 Level 1 (0 points)

    That did it, thanks! I had used Fix It on iTunes itself, but it hadn't occured for me to use it on all other components.