11 Replies Latest reply: Feb 1, 2012 5:45 AM by Cattus Thraex
scottieeh Level 1 Level 1

I can't install canon MG6250 printer.

 

I'm on a MB Pro, OS 10.2.7.

 

Using system preferences, print and scan tab, try to add printer, no printers show up.

 

I've downloaded a CanonPrinterDrivers2.7.dmg which was suppose to be a driver update, nothing.

 

Reset printer via the holding down control but and reset in print and scan, reinstall driver, no luck.

 

Please help. This is frustrating.

 

Scott


Macbook Pro, Mac OS X (10.5.4)
Solved by PAHU on Feb 1, 2012 2:29 AM Solved
scottieeh wrote: Anyone out there setup a MG6250 before with a USB cable?Yep. I was using my MG6250 today that was connected to my MBPro via USB cable. With the printer connected via USB to the Mac, open System Information and select the USB entry under the Hardware section in the left column. The top right pane will show all the USB busses on the Mac and if the cable is working the MG6250 should be listed under one of these busses.
Reply by Cattus Thraex on Feb 1, 2012 2:31 AM Helpful
 
Reply by scottieeh on Feb 1, 2012 4:07 AM Helpful
PAHU,  Thanks.  Before I tear apart my printer, is the USB port in the front right corner (if you're looking directly at it) and standard USB (male X male) cable? Thanks. Scottieeh

All replies

  • Cattus Thraex Level 4 Level 4

    Let us resume step by step:

    - you downloaded driver, is it the correct one? did you get it by going to canon website/support/drivers and it the one specified for your printer?

    - did you install the driver?

    - you attempted to connect after installing the driver of before?

    - what does Canon say about Lion compatibility? is it specified it should work? (usually, HP and Canon have a good support for Mac OS X).

    If you connect the printer to your USB port (is it direct connection, right?), trying to add printer automatically triggers web download of driver, did you see that? You see that only if you do not installer any driver or not install the correct driver.

     

    Cannot identify your model on canon site/drivers and support.

  • scottieeh Level 1 Level 1

    Hi Cattus,

     

    First of all I used the disc that came with the computer, it gave me a message which basically gave me a message saying this OS is unsupported and directs me to this website:

     

    http://www.canon.com.au/Support-Services/Support-News/Lion-Support

     

    Consumer Inkjet and Scanner Products

    Important: Some older versions of Canon drivers will function with limitations on Mac OS X 10.7. Therefore it is recommended that you perform one of the following on Mac OS X 10.6 prior to updating to Mac OS X 10.7.

    • Software Update - On the Mac running Mac OS X 10.6, perform a Software Update so that the Canon Printer Software Update v2.6 is installed and updates your existing printer drivers.
    • Manual Driver Removal - On the Mac running Mac OS X 10.6, open System Preferences > Print & Fax and remove your Canon printer or scanner. Then after you upgrade to Lion use Software Update to obtain the latest Canon driver from Apple.

     

    On one of the links on the website, goes here:

     

    http://support-au.canon.com.au/P/search?model=PIXMA+MG6250&menu=download&filter= 0&tagname=g_os&g_os=Mac%20OS%20X%20v10%2E7

     

    I"m not 100% sure which driver to download.....tried this one:

     

    MG6200 series Printer Update Utility Ver1.0 for Mac OS X

     

    Didn't work.

     

    Found this driver:  CanonPrinterDrivers2.7.dmg (numerous websites).  Nothing worked.

     

    Yup, directly connected with USB (brand new) cable -> assuming it's communicating with printer, but when try to "add" new printer in Print and Scan tab in system preferences, the printer is not there.

     

    Thanks,

     

    Scott

  • Cattus Thraex Level 4 Level 4

    scottieeh

     

    The strangest thing here is that you do not see the printer displayed as icon, this is the first thing to happen prior to selecting correct driver. If you do not see the new printer when going to sys prefs/print and fax, there is something not in order. Can you see the printer if you connect printer to another mac, using the same cable? You should beging with this test prior to any driver installed or not.

  • scottieeh Level 1 Level 1

    Hi Cattus,

     

    Tried the same cable on my wife's Mac, no luck.  Will test the cable at the shop I bought it yesterday and see if it's good.  If it's good, then what?  Will report back tommorow.

     

    Thanks for the help.

     

    Scottieeh

  • Cattus Thraex Level 4 Level 4

    I think there is something strange with a contact, cable or printer port, you must see the printer in sys prefs/print and fax, disregarding whether you may set or not appropriate driver.

  • scottieeh Level 1 Level 1

    Update.

     

    I couldn't figure out the cable situation for the MG6250, so I just added it to my network and "voila" able to add it no problem.

     

    The shop where I bought the cable from thought I had the wrong cable, nope, the cable they gave me didn't have a port to plug into the printer.

     

    Anyone out there setup a MG6250 before with a USB cable?

     

    Thanks.

     

    Scottieeh

  • PAHU Level 6 Level 6

    scottieeh wrote:

     

    Anyone out there setup a MG6250 before with a USB cable?

    Yep. I was using my MG6250 today that was connected to my MBPro via USB cable.

     

    With the printer connected via USB to the Mac, open System Information and select the USB entry under the Hardware section in the left column. The top right pane will show all the USB busses on the Mac and if the cable is working the MG6250 should be listed under one of these busses.

  • Cattus Thraex Level 4 Level 4

     

  • scottieeh Level 1 Level 1

    PAHU,

     

    Thanks.  Before I tear apart my printer, is the USB port in the front right corner (if you're looking directly at it) and standard USB (male X male) cable?

     

    Thanks.

     

    Scottieeh

  • scottieeh Level 1 Level 1

    Ignore that last one as well...USB back corner right...it's the USB for printers...yah I'm an idiot.

     

    Thanks Cattus and Pahu.

     

    Scott

  • Cattus Thraex Level 4 Level 4

    Well... too sophisticated products become more and more difficult to use.