Loki001
Level 1 (0 points)

Q: airport utility install fails

I've tried to install airport utility 6.0 through software update and it continually fails.  The process has bricked the installed airport utility 5.6.  I've gone to apple's support site and downloaded both installer packages and both fail as well. 

Screen Shot 2012-01-31 at 5.29.04 AM.png

 

Any suggestions?

Posted on Jan 31, 2012 4:17 AM

by Loki001,Solvedanswer
Loki001 Loki001
Level 1 (0 points)
A:

Apple engineers finally offered a solution to my service rep ( who was very pleasant to work with).  Airport utility 6.0 works for me now.  Here's what they had me do:

 

Firstly, make sure you have a good back-up of your essential data

 

1. Reboot from recovery partition (or as in my case USB recovery drive)

2. Select Re-install Mac OS X

3. Allow the process to run through multiple restarts

4. When reinstall process is complete run software update (side note, my software update would not launch as long as my USB recovery stick was plugged in, weird)

5. Run all updates saving the Airport Utility 6.0 until last.

6. Install the airport utility from software update.

 

Set aside an hour and a half plus for the whole process.

 

Apple engineers chose this fix because they saw some non-third party induced oddities in Data Capture data file that they had me generate and send to them.

 

Good luck all!

Posted on Feb 8, 2012 5:18 PM

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Q: airport utility install fails

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  • by alanj_49,

    alanj_49 alanj_49 Jan 31, 2012 7:45 AM in response to Loki001
    Level 1 (4 points)
    Mac OS X
    Jan 31, 2012 7:45 AM in response to Loki001

    I have exactly the same thing happening here on my Macbook, tried the autoupdate and downloading he standalone update package and it fails every time

  • by Hjm Rasmussen,

    Hjm Rasmussen Hjm Rasmussen Jan 31, 2012 9:40 AM in response to Loki001
    Level 1 (0 points)
    Jan 31, 2012 9:40 AM in response to Loki001

    Same same, and after trying airport utility 5.5.3 crashes when starting up. So now I can't connect to my networks (express and capsule). Remember the days when Apple updates ran smooth and perfect. Something is terrible wrong in the Apple software division...

  • by svanteh,

    svanteh svanteh Jan 31, 2012 11:17 AM in response to Loki001
    Level 1 (18 points)
    Mac OS X
    Jan 31, 2012 11:17 AM in response to Loki001

    Same same same. Tried both 5.6 and 6.0. "Installation failed."

     

    Anyone?

  • by stoni3,

    stoni3 stoni3 Jan 31, 2012 12:16 PM in response to Loki001
    Level 1 (0 points)
    Jan 31, 2012 12:16 PM in response to Loki001

    same here too....... i want a solution ! ,)

  • by Berhanu,

    Berhanu Berhanu Jan 31, 2012 12:34 PM in response to Loki001
    Level 1 (0 points)
    Jan 31, 2012 12:34 PM in response to Loki001

    I have the same issue...I have tried through both autoupdate and standalone installers for 5.6 and 6.0. Now I can't access my network to manage it.  What's really going on here? Apple please fix this....

     

     

    FailedInstall.jpg

  • by stoni3,

    stoni3 stoni3 Jan 31, 2012 12:50 PM in response to Loki001
    Level 1 (0 points)
    Jan 31, 2012 12:50 PM in response to Loki001

    all i could do was to delete the airport app with this command:

     

    sudo rm -rf /Applications/Utilities/AirPort\ Utility.app

     

    and installed the previous version......

  • by Berhanu,

    Berhanu Berhanu Jan 31, 2012 4:43 PM in response to Loki001
    Level 1 (0 points)
    Jan 31, 2012 4:43 PM in response to Loki001

    Update:

    I removed the Airport Utility using CleanMyMac, once done I re-installed v5.3 and the install completed with no issues...I then tried to do the update and once again I got the same install error message that I got initially. So removed it again and re-installed v5.3 and now things are working. 

     

    There's somethings wrong with both the 5.6 and 6.0 installers, which makes me wonder about the firmware update for TimeMachine...

     

    Apple shed some light on this issue.....

  • by HItopcat,

    HItopcat HItopcat Jan 31, 2012 11:28 PM in response to Loki001
    Level 1 (5 points)
    Jan 31, 2012 11:28 PM in response to Loki001

    Same here - install fails. If i click on Airport Utility now it wont even open - its useless to me currently.

    If Apple didnt spend so much time hawking iPads and iPhones, maybe they would do a better job with their updates to the tried and true Mac Computers (ok, snarky comment, but i'm miffed).

  • by stoni3,

    stoni3 stoni3 Jan 31, 2012 11:49 PM in response to Loki001
    Level 1 (0 points)
    Jan 31, 2012 11:49 PM in response to Loki001

    it would be interesting for me to know if you all have upgraded your system like me from snow leopard to lion ?

     

    anyway i never had such a problem with mac osx before with updating and installing progs....the fail installer felt like a windows machine hehe.....

     

    i hope apple will give us a solution as soon as possible.....

  • by Firefoxx81,

    Firefoxx81 Firefoxx81 Feb 1, 2012 12:34 AM in response to Loki001
    Level 1 (0 points)
    Feb 1, 2012 12:34 AM in response to Loki001

    I have a Mac Pro with this spec:

      Model Name:    Mac Pro

      Model ID:    MacPro1,1

      CPU Name:    Dual-Core Intel Xeon

      CPU Speed:    2,66 GHz

      CPU:    2

      Core:    4

      L2-cache (per processor):    4 MB

      Memory:    7 GB

      Busspeed:    1,33 GHz

      Boot ROM-version:    MP11.005C.B08

      SMC-version (system):    1.7f10

     

    And Lion 10.7.2 upg. from Snow Leopard and i have exactly same problem with the installers (5.6 and 6.0). And when i phone the Apple support they say i must pay approx 80 USD for help and they could not prommis it´s help. The Apple support say they don´t have problem with the istaller and i should search this forum for help!

    So is the anyone who can help?

  • by Loki001,

    Loki001 Loki001 Feb 1, 2012 3:25 AM in response to Firefoxx81
    Level 1 (0 points)
    Feb 1, 2012 3:25 AM in response to Firefoxx81

    I spent a little over an hour on the the phone with support last night.  The short story is that our issue has been given to an engineer to resolve. 

     

    The senior product specialist ended up cancelling the one time service fee for me because he agreed that this was an installer issue and not something with my system.

     

    When they give me a solution that works, I'll post it in the forum.  Here's to hoping that it's not the default windoze solution of "hmmm, guess we'll have to reimage the drive..."

  • by svanteh,

    svanteh svanteh Feb 1, 2012 9:40 AM in response to Loki001
    Level 1 (18 points)
    Mac OS X
    Feb 1, 2012 9:40 AM in response to Loki001

    Note: the update worked om my MacBook 'MacBook6,1' and my MacPro 'MacPro1,1, but not on my MacPro 'MacPro5,1'.

    All three with Lion 10.7.2 (11C74). And upgraded from Snow Leopard.

     

    I saw above that 'anji_49' has a MacBook. Strange, it works for my MacBook.

     

    Message was edited by: svanteh

  • by danno2022,

    danno2022 danno2022 Feb 1, 2012 10:48 AM in response to Loki001
    Level 1 (4 points)
    iPhone
    Feb 1, 2012 10:48 AM in response to Loki001

    i am having the same issue.

    Macbook 13" Late 2007 model / Lion 10.7.2 upgraded from Snow Leopard upgraded from Leopard.

    i tried all the above, including removing completely through terminal and nothing!

    i tried installing 6.0 and 5.6 which are made for Lion and same error.

     

    i finally was able to reinstall 5.5.3 which is made for 10.5.7 or later

    http://support.apple.com/kb/DL1390


    funny that the Lion version installers are not working.

    i hope this gets fixed soon, so we can all update with some peace of mind.

    thanks!

  • by Berhanu,

    Berhanu Berhanu Feb 1, 2012 11:45 AM in response to Loki001
    Level 1 (0 points)
    Feb 1, 2012 11:45 AM in response to Loki001

    I just finished updating my Time Capusule with the latetest firmware using the Airport Utility v5.3 and everything worked. The only thing I notice is that once the firmware update completed...Airport Utiltiy gave me a message that it could not connect to my TimeCapsule and that I needed to restart Airport Utility.  I did that and everything worked.

     

    For the sake of the discussion; my spces...

     

    Hardware Overview:

     

      Model Name:          MacBook Pro

      Model Identifier:          MacBookPro2,1

      Processor Name:          Intel Core 2 Duo

      Processor Speed:          2.33 GHz

      Number of Processors:          1

      Total Number of Cores:          2

      L2 Cache:          4 MB

      Memory:          3 GB

      Bus Speed:          667 MHz

      Boot ROM Version:          MBP21.00A5.B08

      SMC Version (system):          1.14f5

     

    Software  Mac OS X Lion 10.7.2 (11C74)

     

    Not sure but it seems that the latest installers for Airport Utility seem not to work with older systems running Loin

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