Loki001
Level 1 (0 points)

Q: airport utility install fails

I've tried to install airport utility 6.0 through software update and it continually fails.  The process has bricked the installed airport utility 5.6.  I've gone to apple's support site and downloaded both installer packages and both fail as well. 

Screen Shot 2012-01-31 at 5.29.04 AM.png

 

Any suggestions?

Posted on Jan 31, 2012 4:17 AM

by Loki001,Solvedanswer
Loki001 Loki001
Level 1 (0 points)
A:

Apple engineers finally offered a solution to my service rep ( who was very pleasant to work with).  Airport utility 6.0 works for me now.  Here's what they had me do:

 

Firstly, make sure you have a good back-up of your essential data

 

1. Reboot from recovery partition (or as in my case USB recovery drive)

2. Select Re-install Mac OS X

3. Allow the process to run through multiple restarts

4. When reinstall process is complete run software update (side note, my software update would not launch as long as my USB recovery stick was plugged in, weird)

5. Run all updates saving the Airport Utility 6.0 until last.

6. Install the airport utility from software update.

 

Set aside an hour and a half plus for the whole process.

 

Apple engineers chose this fix because they saw some non-third party induced oddities in Data Capture data file that they had me generate and send to them.

 

Good luck all!

Posted on Feb 8, 2012 5:18 PM

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Q: airport utility install fails

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  • by cardiacmink,

    cardiacmink cardiacmink Feb 13, 2012 5:11 PM in response to Loki001
    Level 1 (5 points)
    Feb 13, 2012 5:11 PM in response to Loki001

    WOW. Have been a MAC user since 1984. MAC OS X rocked (past tense, snowleopard was cool.) Then came lion. Airport updates that have me tearing my hair out (not much left if you can guess my age.) BUT to read this blog, since when has MAC become like a windows PC; reinstall from scratch! OH OH Steve jobs is dead and I feel that he is not watching my software. OK so apple is worth gazziolions, but if this is the beginning of the post jobs era, we are in for a fast descent.

     

     

    I reinstalled airport utility 5.6, then reinstalled the version 5.. on my time capsule and my express and it all works. My oh my I wish it would be easy to go back to 10.6

  • by Carlo TD,

    Carlo TD Carlo TD Feb 13, 2012 5:19 PM in response to cardiacmink
    Level 3 (558 points)
    Feb 13, 2012 5:19 PM in response to cardiacmink

    Apple is actually a head of the game. IP v4 numbers are running out probably by June. Apple is making everyone IPv 6 ready.

  • by eldee50,

    eldee50 eldee50 Mar 14, 2012 12:24 PM in response to Loki001
    Level 1 (0 points)
    Mar 14, 2012 12:24 PM in response to Loki001

    If Airport Utility 6.0 update continues to fail try re-installing OSX. This was the only solution for me.

  • by Linda Cameron1,

    Linda Cameron1 Linda Cameron1 Mar 14, 2012 12:38 PM in response to eldee50
    Level 1 (15 points)
    Mar 14, 2012 12:38 PM in response to eldee50

    I ended up download the new Airport Utility as just a download from Apple (I think) and installed it on another drive. I named it Airport Utility Copy and then moved it to my Lion drive where it works fine. I still have the old Airport Utility also.

  • by fshelleyiv,

    fshelleyiv fshelleyiv Mar 29, 2012 7:52 PM in response to eldee50
    Level 1 (0 points)
    Mar 29, 2012 7:52 PM in response to eldee50

    hi,

     

    i had the same issue on my girlfriend's 2011 iMac. also, i just fixed it with a stupid-easy work around...

     

    every time i tried to open Airport Utility on the iMac, it would just crash - no errors or anything. If i tried to update it through Software Update, the update would fail. If i downloaded Airport Utility 6.0 update from Apple's website, the install wouldn't complete.

     

    i tried to delete Airport Utility from my Apps->Utilities folder. I got a message saying that "Airport Utility can't be modified or deleted because it's required by Mac OS X". Couldn't delete it.

     

    So here's how i fixed it:

     

    1) i already had Airport Utility 6.0 installed on my MacBook running Lion. I went to Apps->Utilities on my MacBook, and right-clicked on Airport Utility, and hit "Show Package Contents". I copied the entire "Contents" subfolder onto my desktop, and then transferred it onto the desktop of the iMac.

    2) i went to Apps->Utilities on the iMac. RIght-clicked on Airport Utilities, Show Package Contents. Then, i threw away all the items inside the "Contents" folder. It asked for my admin password, and then it let me throw it all in the trash.

    3) i dropped everything from the MacBook's Airport Utility->Contents folder into the now-empty Contents folder of the iMac. it asked me to authenticate with my Admin password. I did, and then everything copied in.

    4) took a deep breath, and then double clicked on Airport Utility. Totally works now.

     

    It feels awesome when you can run Software Update again, and there isn't something lingering in Software Update, mocking you because it won't complete...

     

    Hope that helps somebody - this has been ******* me off for the past month...

  • by jnk96,

    jnk96 jnk96 Apr 24, 2012 3:21 AM in response to fshelleyiv
    Level 1 (10 points)
    Apr 24, 2012 3:21 AM in response to fshelleyiv

    This was absolutely brilliant mate!  This solved my issue.  I know many of you won't have another mac, but all you need is a friends! This was the first pain in the rump I could not sove on a mac.  I didn't think of just replacing the contents!

  • by Linda Cameron,

    Linda Cameron Linda Cameron Apr 24, 2012 8:52 AM in response to fshelleyiv
    Level 1 (28 points)
    Mac OS X
    Apr 24, 2012 8:52 AM in response to fshelleyiv

    That worked for me too! Thanks.

  • by NFritz,

    NFritz NFritz Jul 2, 2012 10:49 PM in response to Loki001
    Level 1 (0 points)
    Jul 2, 2012 10:49 PM in response to Loki001

    I was still having the problem.  Perhaps I should have tried installing 6.1 first - might have worked.

     

    Instead I "rIght-clicked on Airport Utilities, Show Package Contents. Then, i threw away all the items inside the "Contents" folder. It asked for my admin password, and then it let me throw it all in the trash."

     

    After that 6.1 installed perfectly.  Then re-installed 5.6.  Both work great - no more Software Update hassles (I hope).

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