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Please help me with this error: "Apple application support was not found... Error 2"

Can anyone please help me with this error: "Apple application support was not found... Error 2"

I've followed the instructions by removing all Apple files from my laptop, but when I reinstall the iTunes software it still comes up with this message:


"Apple application support is required to run iTunesHelper. Please uninstall iTunes, then install iTunes again. Error 2"


Thank you

iTunes for Windows XP-OTHER, Windows XP, Error 2

Posted on Jan 31, 2012 5:54 AM

Reply
29 replies

Feb 8, 2017 7:03 PM in response to Capriang

For general advice see Troubleshooting issues with iTunes for Windows updates.



The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. Run the installer as the administrator.


Review the other boxes and the list of support documents further down the page in case one of them applies.


The further information area has direct links to the current and recent builds in case you have problems downloading, or want to revert to an older version if the current one won't work properly for you at the moment.



Your library and device backups should be unaffected by these steps but there are links to backup and recovery advice should it be needed.



tt2

Jan 31, 2012 11:45 AM in response to meaganhealth

Let's try a standalone Apple Application Support install. It still might not install, but fingers crossed any error messages will give us a better idea of the underlying cause of the issue.


Download and save a copy of the iTunesSetup.exe (or iTunes64setup.exe) installer file to your hard drive:


http://www.apple.com/itunes/download/


Download and install the free trial version of WinRAR:


http://www.rarlab.com/


Right-click the iTunesSetup.exe (or iTunes64Setup.exe), and select "Extract to iTunesSetup" (or "Extract to iTunes64Setup"). WinRAR will expand the contents of the file into a folder called "iTunesSetup" (or "iTunes64Setup").


Go into the folder and doubleclick the AppleApplicationSupport.msi to do a standalone AAS install.


Does it install properly for you? If so, does iTunes launch properly now?


If instead you get an error message during the install, let us know what it says. (Precise text, please.)

Jan 31, 2012 12:18 PM in response to meaganhealth

Also, check your add and remove programs on your computer and see

if Apple Application Support is listed.

The six components upon install of itunes is as follows:

  1. iTunes
  2. QuickTime
  3. Apple Software Update
  4. Apple Mobile Device Support
  5. Bonjour
  6. Apple Application Support (iTunes 9 or later)

Also, follow this article thoroughly:

http://support.apple.com/kb/HT1925

Let me know if it helps.

Nov 14, 2012 5:18 PM in response to brianfromromulus

iTunes "Apple Application Support is required... Error 2" and possible fix.


I know this is a bit late but I came accross this thread trying to resolve this same problem and came up with a solution that worked for me, so thought I would share it here too. I hope it helps someone else.


I just resolved this on Win Vista (should apply equally for Win7 too). Please uninstall iTunes before proceeding though. I'll walk you through the process I followed, if you like you can jump straight to the Solution section.


Problems:

The initial error during the installation of iTunes was:

An error occurred during the installation of assembly 'Microsoft.VC80.CRT,version="8.0.50727.4053",type="win32",publicKeyToken='1fc8b 3b9a1e18e3b",processorarchitecture="x86". Please refer to Help and Support for more information. HRESULT:0x8007054F


The error (after installing iTunes) when trying to run iTunes was:

Apple Application Support is required to run iTunes. Please uninstall iTunes, then install iTunes again. Error 2 (Windows error 2).


After trying various fixes around the forums I came across this MSKB article, which relates to the first installation error:

http://support.microsoft.com/kb/2688946


This lead me to trying to install MS Visual C++ but I received the following error trying to install that:

Error 1935.An error occurred during the installation of assembly ‘Microsoft.VC80.ATL,type=”win32”,version=”8.0.50727.762”,publicKeyToken=”1fc8b3 b9a1e18e3b”,processorArchitecture=”amd64”’. Please refer to Help and Support for more information. HRESULT: 0x80070BC9. Assembly interface: IassemblyCacheItem, function: Commit, component: {837BF1EB-D770-94EB-A01F-C8B3B9A1E18E}


Note: The installation of VC++ rolls back when it fails.


Solution:

Through this error I found this MSKB article:

http://support.microsoft.com/kb/946414


The Automated MS "Fix It" msi package didn’t work.


Note: Please backup your registry first (see the above MSKB article for instructions).


I opened the registry and (as instructed in the MSKB article) deleted the following keys:

HKEY_LOCAL_MACHINE\COMPONENTS\

  • PendingXmlIdentifier
  • NextQueueEntryIndex
  • AdvancedInstallersNeedResolving


Reboot and reinstall iTunes.


If it helps you please like this so others can find it.

Dec 4, 2013 1:36 PM in response to meaganhealth

I had the same problem, trying for 2 days... installing and uninstalling iTunes on Windows7 and nothing worked.

Till I found the help on YouTube 🙂


Try this if you are having truble with iTunes.


Go to your C drive

Windows folder

system32 folder

etc folder

take the host file in it and place it on you desktop

shut the window down and do the same thing again, only with replacing the host file back into the etc folder


Problem solved 🙂 at least for me 🙂

Please help me with this error: "Apple application support was not found... Error 2"

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