mattspence
Level 1 (4 points)
Publishing

Q: Cannot connect to a network printer at work; can someone help?

Good Morning,

 

I recently purchased a MBP, and I really like it, but for some reason, I am having trouble with routine tasks. The problem that is vexing me right now is that I cannot connect to the network printer at work.

 

At work, we are all connected via WI-FI, and I have never had a problem logging into the network and using all of the applications that are made available to us. However, when I went to add the printer I have used for four years, I could not make it work. Here is what I have done so far:

 

I tried to find the printer in the Print and Scan window of System Preferences, but it never showed up. So, I tried to add it. I clicked on the IP icon in the menu bar, and I selected IPP. I entered the printer name, and received the message that it was an invalid address. To fix this, I walked down the hall to the printer, found its IP address, and entered it into the proper field in System Preferences. I then recevied the message that the address was valid. So, I tried to print a test page. No luck.

 

I then went to the Xerox website and downloaded all of the recent drivers for the WorkCentre 5665 and installed them. I selected the drivers from the Print Using drop-down menu. Still no luck.

 

So, I am now looking at the Print and Scan dialog box on my old computer, and I am looking at the printer's information that I am trying to set up on my new one. But, I am not sure what I should be looking for. Can anyone help me with this?

 

Thanks in advance.

MacBook Pro, Mac OS X (10.7.2)

Posted on Jan 31, 2012 6:39 AM

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mattspence

Q: Cannot connect to a network printer at work; can someone help?

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  • Helpful answers

  • by Shootist007,

    Shootist007 Shootist007 Jan 31, 2012 6:55 AM in response to mattspence
    Level 6 (16,660 points)
    Jan 31, 2012 6:55 AM in response to mattspence

    Sorry to tell you but this is a real problem with Mac OS X.

    Apple suggests that the printer be connected to the computer Via USB port while installing it.

    Yes you heard me right.

     

    Read this article.

     

    http://support.apple.com/kb/HT4670

     

    From that article.

     

    If the printer is a wireless capable printer and it is connecting to a wireless network, make sure it is properly connected to the wireless network first. The printer may have to be connected to the Mac initially via USB.

     

    Although it states that if the printer has wireless capabilities but it really doesn't matter if it does or doesn't. If it is a networked printer you may still have problems connecting to it

     

     


  • by mattspence,

    mattspence mattspence Jan 31, 2012 10:39 AM in response to Shootist007
    Level 1 (4 points)
    Publishing
    Jan 31, 2012 10:39 AM in response to Shootist007

    Thank you for your quick response. I do not know how I can connect via USB, but what if I use the ethernet to connect to the network? Do you think that would work?

  • by Shootist007,

    Shootist007 Shootist007 Jan 31, 2012 10:47 AM in response to mattspence
    Level 6 (16,660 points)
    Jan 31, 2012 10:47 AM in response to mattspence

    You could try it and I hope it works for you.

    But in all my networking experience connectiing from one wireless device to another wireless device through a wireless router or access point is the same as using a Ethernet cable. Neither wireless device knows that the other device is wireless as it is going through the router. Just like Ethernet.