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I sent in my iPod nano to the replacement program about two weeks back. However, I checked the status of the repair and it still says it has not been received yet. Is there any way to follow up on where the nano could be? I sent it via FedEx.

I sent in my iPod nano to the replacement program about two weeks back. However, I checked the status of the repair and it still says it has not been received yet. However, my boyfriend sent in his the same time I did and his repair status says repair being diagnosed. I still have the "receipt" of the package when they first sent it to me. I sent it via FedEx. Is there any way to follow up on where the nano could be or maybe find out if I can still get a replacement even though my nano might be lost in transit?

iPod nano

Posted on Jan 31, 2012 11:09 AM

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2 replies

Jan 31, 2012 12:58 PM in response to aliceedang

You'll have to wait a couple of weeks until you can call Apple support about that. It seems that more items than expected are coming in, that's what takes that long to respond or change the status of your repair.

It took 6 weeks until I got my replacement from the time I took part in the program and the new iPod nano6G finally arrived.

I sent in my iPod nano to the replacement program about two weeks back. However, I checked the status of the repair and it still says it has not been received yet. Is there any way to follow up on where the nano could be? I sent it via FedEx.

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