Q: My disk drive quit keeping dvd's
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Feb 1, 2012 12:10 AMby shldr2thewheel,HelpfulThe drive accepts discs but they do not mount or are automatically ejected
- Check the disc's surface for scratches and dirt, since these things can prevent the disc from appearing on the desktop.
- Reset the Power Manager (PMU) or System Management Controller (SMC).
- Ensure your drive can read the specific type of disc being used. For example a "combo drive" can read a DVD-R and burn a CD-R however it cannot burn a DVD-R. The utility System Profiler may provide additional information regarding what media your computer supports.
- If the discs continue to not be recognized, please contact Apple, contact an Apple Authorized Service Provider, or make an appointment with an Apple Retail Store for additional troubleshooting, evaluation, or service.
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Feb 1, 2012 5:12 PMby acidgirl,Thank you so much for your helpful suggestions (this is the first time I used apple support communities, mac people are the BEST!) I tried resetting the smc and also made sure that cd's, dvd's, and ipods were selected like Carolyn suggested ( thank you too Carolyn ) and neither one worked, but, when I went to try to put the dvd in the last time there was something blocking it on the right hand side of the drive, I unplugged it, turned it off and began trying to get whatever it was out... turns out, it was a little piece of plastic, a peice of a jewel case by the looks of it, I have absolutly no idea how that could have happened. Very wierd... anyway, thanks again and I will be sure and get on here next time I need advise. Thank you
