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7.6.1 Airport Extreme Update problem

122649 Views 151 Replies Latest reply: Sep 14, 2013 7:25 PM by Daddosplat RSS
  • loasca Calculating status...
    Currently Being Moderated
    Mar 22, 2012 7:28 AM (in response to Williasm)

    Hi, any news on this 7.6.1 nightmare?

     

    I've tried every kind of reset and downgrade: nothing worked for me.

    I tried to eliminate every possible cause and I went to the most simple setup possible:

     

    Netgear ADSL modem (in bridge mode) --> 4th gen TC (connects to internet via PPPoE, wifi disabled) --> MBP

     

    This way I get max download speed of 2 Mbps (was 12 Mbps before 7.6.1).

    If I remove the TC off the chain I still get the orginal speed (I tried with 2 different modems, it's not a modem/ADSL issue).

     

    I've tried changing mode (bridge/DHCP) in both modem and TC in order to isolate the issue but it stays always the same.

     

    So, I've come to the conclusion that 7.6.1 has in some way screwed the WAN port automatic speed negotiation.

    Anyone else had this thought?

    Obviously I tried manually setting the WAN (with AU 5.6 since AU 6.0 didn't have this ption) speed but I didn't work.

     

    I wish that 7.6.2 comes soon.

  • Timiambeing Level 1 Level 1 (0 points)
    Currently Being Moderated
    Mar 22, 2012 9:16 AM (in response to loasca)

    Me too - no change for my friend who has all these problems. We are thinking of ditching Airport Extreme completely and going back to BT hub as wireless - at least this works!

  • Timiambeing Level 1 Level 1 (0 points)
    Currently Being Moderated
    Mar 22, 2012 9:23 AM (in response to Timiambeing)

    Has everybody here notified Apple through tech support as well, they certainly don't monitor these boards by the look of it?

  • Timiambeing Level 1 Level 1 (0 points)
    Currently Being Moderated
    Mar 24, 2012 6:06 AM (in response to Timiambeing)

    Just tried a simple test as I noticed my own internet was buffering when it never does (15Mbps ADSL 2 line) and connected to my 2.4Ghz network as usual my broadband speed was 5Mbps download, connecting to my 5Ghz network and my speed was 15Mbps! So even in my setup which is still OK mainly the 7.6.1 update has seriously messed up the 2.4Ghz network going back to my BT Hub acting as broadband modem (bridge mode)! How on earth can it do this? Unless something in the update messed up the modem bridge mode internally and even a factory reset won't cure?!

  • Timiambeing Level 1 Level 1 (0 points)
    Currently Being Moderated
    Mar 26, 2012 3:51 PM (in response to Timiambeing)

    Timiambeing wrote:

     

    I can confirm that rollback here to 7.5.2 has restored previous functionality, it did require systematic reset to factory defaults (hard reset) on both Airport Express and Airport Extreme (in that order) after rollback for any changes to be seen. One symptom of 7.6.1 was Macbook signal bars only getting to 2 or 3 - this was right back up to full bars after successful reset.  Also iOS devices connected instantly, airport became functional from iOS devices once again and normal service was resumed - it would be good to keep each other updated when 7.6.2 comes out and some (very) brave soul decides to install it! :-)

     

    Just to update and say 'no' the system is not up to 'previous functionality' sadly. 2.4Ghz network flaky and sluggish, broadband speed awful (one third the speed of the 5Ghz network) - in the end my friend decided to stop playing with the Apple kit - one £140 Airport Extreme 6 months old binned, replaced by £23(!!) BT Home Hub 3 and normal service is resumed, Wi-fi is faultless, logon is instant, AirPlay streaming is constant from iOS devices and via Airfoil on the Macbook, Spotify can now play without stopping for minutes on end (this is OFFLINE playlists!) - basically everything is very happy.

     

    So, in a single update Apple has destroyed our faith in their ability to support their products, the Airport Extreme is actually going back I think because to be honest for the last month it has been about as useful as a house brick! I couldn't possibly recommend Apple networking products now, it's amazing how a simple firmware update can cause so much havoc - but I think what is worse is Apple never acknowledge any problem, we all just have to wait in the dark until they decide to put the light on again. It's just so very very rude to a very loyal bunch of supporters. :-(

  • Sharkhello Calculating status...
    Currently Being Moderated
    Mar 27, 2012 6:19 AM (in response to Timiambeing)

    Guy’s I had similar network problems, but I’ve fixed them all and now running the 7.6.1 update beautifully.  When  Apple released their range of updates (think it was keynote day), I updated all my apple network products first, with Airport 5.6.  I then updated the software updates on ios devices, then did the mac updates which updated Airport to 6.0.  Why I had no major problems, network was running a little slower and aiplay was stuttering.  Annoyed, I downloaded Airport 5.6 and moved back to version 7.6.0.  No Luck.  I then decided to use the airport utility on IOS to put all my products back to 7.6.1.  Hey presto, the network is back in business and working very smoothly!!!  I have a theory that if this update was put on by Airport 5.6, it doesn’t work so well, so try re-updating using an ios device or Airport 6.0.

    The other possibility is maybe I just got a bad install, just one of those things and redoing it fixed the issue.  Either way, hope this helps!!!

  • loasca Level 1 Level 1 (0 points)
    Currently Being Moderated
    Mar 27, 2012 11:08 AM (in response to Sharkhello)

    I was thinking exactly the same thing: it may be Airport Utility's fault.

    Can you please explanin step by step how did you manage to get i work? I once tried to downgrade either AU and the TC with no luck...

    Thank you!

  • vfr800a8 Level 1 Level 1 (0 points)
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    Mar 27, 2012 3:09 PM (in response to Sharkhello)

    Where can I download version 7.6 and Airport 5.5 then?

  • SlickRick Level 1 Level 1 (10 points)
    Currently Being Moderated
    Mar 28, 2012 3:29 PM (in response to vfr800a8)

    I, like you have been looking for the answer to your question. I finally figured it out and these are the steps I took to get to the heart of it. The speed of the internet feels a little snappier but only time will tell. I'll try this for a while and if it appears that there is no improvement i'll follow the steps outlined by sharkhello.

     

    here are the steps:

     

    1- download airport utility 5.6

    http://support.apple.com/downloads/#peripherals

     

    Screen Shot 2012-03-28 at 5.55.43 PM.png

    2- Once installed load the application and go up to the desktop menu and drop down the Base Station menu and select upload firmware.

     

    Screen Shot 2012-03-28 at 5.58.39 PM.png

     

    3- At this point you'll get a drop down window allowing you to choose what version of the firmware you want to upload. Choose the version and once installed it will restart the airport extreme. At this point you'll see the firmware version..

     

     

    Screen Shot 2012-03-28 at 5.59.14 PM.png

     

    4. Hope this helps....

  • Sharkhello Level 1 Level 1 (0 points)
    Currently Being Moderated
    Mar 28, 2012 5:02 PM (in response to SlickRick)

    Hi guys, SlickRick has described this beautifully!!  Remember, if you upgrade again to 7.6.1 (which I did), use the new version of Airport Utility 6.0 or use an IOS device and Airport Utility App (this is what I used).  Do a download and install firmware from the options, since i did the above I have had exemplary performance.  I really believe doing the 7.6.1 update from 5.6 caused me my problems.  

     

    Quite a few people seem to be struggling with this update, but I am one who can vouch that when installed and working right it brings improvement.

     

    Just to confirm, I didn't do any hardware resets or change any of my setings!!!

     

    Sorry I wasn't quicker to reply "Ioasca", and thanks "SlickRick' for doing the walk through, complete with snazzy pics -

     

    Will keep my eye in the forum and will post quickly if people have any questions. 

  • SlickRick Level 1 Level 1 (10 points)
    Currently Being Moderated
    Mar 28, 2012 7:40 PM (in response to Sharkhello)

    No problem Shark.... I have yet to upgrade to the new version. I'm still testing the speed.  The ironic thing is that even with the upgrade to firmware  7.6.1 and utiliy 6.0 my speedtest from speedtest.net were fine. I'm getting good results now and before:

     

    Screen Shot 2012-03-28 at 10.35.57 PM.png

     

    my problem is the web pages hanging for seconds and then fully appearing or slowy appearing.  That is really upsetting because it use to be very snappy and quick and I pay extra for the optimum boost.  As you see by the screen shot that my speed is ok but the pages hang on request.

     

    I'll see what happens..

  • vfr800a8 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Mar 29, 2012 1:12 AM (in response to SlickRick)

    I followeed slickrick's advice (but updated from IOS like Shark) and my network is performing as it did previously.

     

    I am now on 7.6.1 and Airport Utility 6.0 so I am very happy.

     

    Thanks

    guys.

     

    Frank

  • Timiambeing Level 1 Level 1 (0 points)
    Currently Being Moderated
    Mar 29, 2012 2:49 AM (in response to SlickRick)

    SlickRick wrote:

     

    No problem Shark.... I have yet to upgrade to the new version. I'm still testing the speed.  The ironic thing is that even with the upgrade to firmware  7.6.1 and utiliy 6.0 my speedtest from speedtest.net were fine. I'm getting good results now and before:

     

    Screen Shot 2012-03-28 at 10.35.57 PM.png

     

    my problem is the web pages hanging for seconds and then fully appearing or slowy appearing.  That is really upsetting because it use to be very snappy and quick and I pay extra for the optimum boost.  As you see by the screen shot that my speed is ok but the pages hang on request.

     

    I'll see what happens..

     

    Hi there - are you using Safari? I have found that the latest version does that thing where the progress bar goes so far and then stops, then loads the rest after a pause - sometimes a long pause! Safari did this for a while after the 5.0 upgrade too - so much so I switched to Chrome for a bit - it's something to do with DNS caching if I remember correctly. I do wish Apple would test things a little more (actually no, a LOT more!) before releasing them onto their faithful users!!

  • Timiambeing Level 1 Level 1 (0 points)
    Currently Being Moderated
    Mar 29, 2012 2:56 AM (in response to Williasm)

    Well although using the latest Airport Utility hasn't made any difference to my friends setup (we could only do it iOS as he is on Snow Leopard) I can say that our Apple store have come up trumps with their local support. He wandered in to the store with a sad Airport Express that just can't keep on the network no matter what - and they just swapped it for a new one. No receipt, no worries about how long he had had it - I asked the guy if this would apply to the Airport Extreme too and he said yes, bring it in we will replace it. I pushed him a little on 7.6.1 but obviously to no avail (all Apple hardware and software is perfect out of the box - no problems, ever!) but he did say "if you are having problems with your Apple gear then we don't like that, so at the store the least we can do is give you a new one"!

     

    Obviously my friend has his Extreme bagged and ready to deposit back to the store, it's worthless, no more than a door stop running 7.6.1 - so when he get's his new one it's straight on eBay!

  • jwebster Calculating status...
    Currently Being Moderated
    Mar 29, 2012 8:01 PM (in response to Williasm)

    All this is very interesting, and I've tried most of the remedies. I can get 7.6.1 to work just fine on my Airport Extreme and Express. Good speed and connection; no problems. BUT, it still won't play nicely with iTunes multiple speakers/air play. It will initially connect just fine, but after the iMac (on which iTunes resides) goes to sleep, and then wakes up, it will not reconnect to the airplay devices (Airport Express, Apple TV (v. 2), and Apple TV (v. 1)). All I get are error messages. If I restart the iMac, all works well until the next sleep cycle and then the same issue emerges. Reverting to 7.6 cures all these anomolies! I give up!!

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