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Since installing this update Offiice 2004 printing has been messed up - is there a fix - can I remove the update while trying to fix it?

Have put latest update patches realeased on two machines in my office. Since then office print dialouge boxes have stoped popping up when selecting print from the menu in Office 2004. Can I remove the patch and revert to the machine as it was?

iMac, Mac OS X (10.6.8)

Posted on Feb 2, 2012 2:59 AM

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9 replies

Feb 2, 2012 3:22 AM in response to Carl Buck

Hi,


Which patches are you talking about - for OS X, or for MS Office? If for OS X, I don't believe it's possible to "undo" security updates, for the simple reason that it wouldn't be recommended. If for MS Office, you may get more luck on an MS Office focussed forum over on Microsoft's website. It may be worth your while anyway, as you may find others have suffered this problem before, and found a fix---it could be that Apple fixed something that MS Office relied on, in some way (it happens), and an MS Office patch is required.


You could, if you wish, try repairing permissions on the machines in question, and judiciously temporarily removing MS Office permissions.


Good luck.


S.

Feb 2, 2012 5:41 AM in response to oleolo

Cold comfort to anyone who's already been affected, but I would strongly recommend never running a big update like this without having a recent bootable clone or a TM version to restore from. It's like doing a highwire act without a safety net.


Lacking a backup, what can be done now is to reinstall Snow Leopard. The defaut reinstall will give you new system files as of the version on the install DVD, while keeping everything else. Then use Sofware Update just to see what's needed -- I prefer the standalones from Apple Downloads -- and update back to 10.6.8 using the standalone Combo update. I like to update from Safe Boot.


http://support.apple.com/kb/DL1399


See my recommendations for updating.


https://discussions.apple.com/thread/3139323?tstart=0

Feb 2, 2012 8:22 AM in response to WZZZ

Thank you for your response – I am running 10.6.8 (apologies for any confusion if I didn't make it clear in my post earlier).


I have just returned from a meeting so was pleasantly surprised to see so many responses. And I normally *do* know better and in my old job I would have never updated whilst on a deadline and not without back-up. Somehow working from home (only my second week) has made me forget all the rules – even to back up first! Ouch.


I think you are right but am too pressured for time and fear messing up the installation. Think for the time being will pull out my old g4 imac and try to hobble along.


Thanks again

Feb 2, 2012 10:31 AM in response to Carl Buck

Having the same problem on two laptops at home, anything using Rosetta doesn't work, Appleworks, Word etc.


How can I use Time Machine to go back and restore the system before the Security Update?


I'm pretty bummed about this whole thing, I've always taken the security updates in the past, even while avoiding other updates. This is a real drag.

Since installing this update Offiice 2004 printing has been messed up - is there a fix - can I remove the update while trying to fix it?

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