mancinrob
Level 1 (0 points)

Q: after Security update 2012-001 cannot save any Office 2004 file

I installed the Office 2012-001 Security Update on a MacBook Pro running Macos 10.6.8

After that, I opened an attached Excel file from an email (received with Entourage), I performed some formula changes and wanted to save the document with a different name. I saw some changes to the screen as if the File saving Window would appear, but instead the whole program crashed. I could not perform any further changes to the file, basically all of the menus were blank, including the Quit menu. I had to Force quit the program. I thought it was only Excel, but Word also behaves the same. I am able to open any Office file with the corresponding Pages-Numbers program and save the file in the appropriate Office format, but I cannot perform any changes using the Office programs. I am writing this question here on the Apple Support Communities because I am almost sure that this behavior happened after I installed the Security Update 2012-001. After reading some of the latest support questions, I performed a Permissions repair on the StartUp disk but nothing changed.

Any suggestions will be very much appreciated.

Posted on Feb 2, 2012 7:21 AM

by J.Morris,Solvedanswer
J.Morris J.Morris
Level 1 (20 points)
A:

I believe that this update from Apple should work. If you experience any issues, make sure to post them here and let me know, or let me know via educate-it.org. We released a new build of our installer package that contains more frameworks tied to the previous Rosetta break. Apple's should be based on our initial release so I am expecting some e-mails over the weekend that it didn't resolve all of the issues, but only time will tell. I would say run it and see if it works. I tested it on my MacBook Air and FileMaker Pro 7 opened right up and didn't crash on me so I would guess that it's working correctly.

Posted on Feb 3, 2012 4:39 PM

Close
mancinrob

Q: after Security update 2012-001 cannot save any Office 2004 file

  • All replies
  • Helpful answers

first Previous Page 3 of 7 last Next

  • by Chriz555,

    Chriz555 Chriz555 Feb 2, 2012 6:31 PM in response to mancinrob
    Level 1 (0 points)
    Feb 2, 2012 6:31 PM in response to mancinrob

    SOLUTION: Here's the folder (Framework) to restore to get it working again (From a TM or a previous Backup):

     

    /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/I mageIO.framework/

     

    Solved my problem with AppleWorks, at least.

     

    Chriz

  • by nydiscussion,

    nydiscussion nydiscussion Feb 2, 2012 6:34 PM in response to baltwo
    Level 1 (0 points)
    Feb 2, 2012 6:34 PM in response to baltwo

    Yeh...don't know what this guy did but this works...I'm glad I went on here before bothering to go through downloading rosetta off of my original disks because if that didn't work I'd have freaked out...he says it's a "bandaid" until apple has a permanent fix but all I know is it restores my office 2004 for now and addresses the issue which he says is how the update works with rosetta

  • by nydiscussion,

    nydiscussion nydiscussion Feb 2, 2012 6:39 PM in response to nydiscussion
    Level 1 (0 points)
    Feb 2, 2012 6:39 PM in response to nydiscussion

    Thought I put this in but the developer's apple name is J. Morris and he's in Nebraska and he said his team came up with the rosetta fix after apple developers had no answer today...that fast.

  • by Flying Writer,

    Flying Writer Flying Writer Feb 2, 2012 7:02 PM in response to nydiscussion
    Level 1 (0 points)
    Feb 2, 2012 7:02 PM in response to nydiscussion

    Installed the rosetta fix and it did absolute zilch for me.

     

    Office 2004 is still deader than Al Gore's marriage.

     

    My blood pressure is going up and I just called the Apple Store and unloaded on the guy. Told him to call the SOBs in charge and advise them that millions of Apple users are fixing to get real whizzed, real fast.

  • by Al Cellier,

    Al Cellier Al Cellier Feb 2, 2012 7:21 PM in response to Chriz555
    Level 2 (205 points)
    Feb 2, 2012 7:21 PM in response to Chriz555

    Chriz555 said :

    SOLUTION: Here's the folder (Framework) to restore to get it working again (From a TM or a previous Backup):

    /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/I mageIO.framework/

    ...  had an extra space in the final folder name ...

    This seems to be the same fix posted by the Nebraska folks.

    But strangely, the folder and contents look identical here in my re-installed system, and in a copy saved that was "updated".

  • by J.Morris,

    J.Morris J.Morris Feb 2, 2012 7:32 PM in response to Flying Writer
    Level 1 (20 points)
    Feb 2, 2012 7:32 PM in response to Flying Writer

    @Flying Writer

     

    What kind of problem are you still seeing?

  • by Flying Writer,

    Flying Writer Flying Writer Feb 2, 2012 7:50 PM in response to J.Morris
    Level 1 (0 points)
    Feb 2, 2012 7:50 PM in response to J.Morris

    @JMorris,

     

    Same problem as after the (bad) security update--MS Office 2004 problems. Word will not open through the application, will not print, nor will Excel or any of the MS Office applications. You can "save" in some Excel documents, but not all. You can't save in PowerPoint and can't save in Word.

     

    I downloaded and installed your fix, then re-booted. No joy. Repeated. No joy.

     

    But again, your efforts are hugely appreciated!

  • by J.Morris,

    J.Morris J.Morris Feb 2, 2012 7:53 PM in response to Flying Writer
    Level 1 (20 points)
    Feb 2, 2012 7:53 PM in response to Flying Writer

    I uploaded a new installer. One that was built with Package Maker. If you could re-visit and download I would appreciate your feedback with that package installer.

  • by Flying Writer,

    Flying Writer Flying Writer Feb 2, 2012 8:10 PM in response to J.Morris
    Level 1 (0 points)
    Feb 2, 2012 8:10 PM in response to J.Morris

    @J.Morris,

     

    Will do. Be back in a moment.

  • by Flying Writer,

    Flying Writer Flying Writer Feb 2, 2012 8:35 PM in response to Flying Writer
    Level 1 (0 points)
    Feb 2, 2012 8:35 PM in response to Flying Writer

    @ J. Morris,

     

    Deleted the original installer and package. Revisited the/your site and downloaded the package. Installed, re-booted, fired up MS Office/Word.

     

    No joy. Same stuff. Crashes when attempting to print, can't save as, etc.

     

    I'm whizzed at Apple beyond comprehension.

     

    Thanks for the effor and suggestion, though. You're doing a helluva lot more than Apple is.

     

    Got to be hard for them to sit comfortably with their thumbs up their collective rears.

  • by J.Morris,

    J.Morris J.Morris Feb 2, 2012 8:38 PM in response to Flying Writer
    Level 1 (20 points)
    Feb 2, 2012 8:38 PM in response to Flying Writer

    Is your office updated to the latest version? That's the only thing that I could think of that would be different from the version that I used to test. I used the latest Office 2004 version on my testing machine.

  • by theo23,

    theo23 theo23 Feb 2, 2012 8:54 PM in response to J.Morris
    Level 1 (0 points)
    Feb 2, 2012 8:54 PM in response to J.Morris

    I too tried your update and it didn't work. I have the latest version of Office 2004, I checked on that last night when I started having these problems.  I'm having the same problems as everyone else, cannot save or in fact use any command and if I try I have to force quit to get out of it.  It's the same on Excel and Word.   I'm still wondering if this isn't Apple's way of getting us to give up our Rosetta software so we can all drink the Kool-Aid that is Lion. 

  • by Delox,

    Delox Delox Feb 2, 2012 9:08 PM in response to Chriz555
    Level 1 (20 points)
    Feb 2, 2012 9:08 PM in response to Chriz555

    THIS WORKED!!!!!

    i restored the folder then restarted... and Freehand MX works

    THANK YOU CHRIZ!!!!!!!

     

    SOLUTION: Here's the folder (Framework) to restore to get it working again (From a TM or a previous Backup):

     

    /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/I mageIO.framework/

     

    Solved my problem with AppleWorks, at least.

     

    Chriz

  • by ds store,

    ds store ds store Feb 2, 2012 9:20 PM in response to mancinrob
    Level 7 (30,400 points)
    Feb 2, 2012 9:20 PM in response to mancinrob
    • All you have to do is clean and polish up the 10.6 install disk and reboot holding the c key down

     

    • Second screen simply reinstall 10.6 and reboot, then when you Software Update, do NOT apply that problematic security update.

     

    • What this will do is replace OS X itself, not your files (but backup off the machine anyway)

     

     

     

     

    Most programs will still work just like before, unless they installed kext files into OS X (only a few do this), which all you do is simply reinstall just them from original sources and update for 10.6.8

     

    If by chance you reboot and you get a gray screen, that's the incompatible kext files with 10.6.8 update (a known issue), all you do is hold the Shift Key down while booting for Safe Boot (no kext files) and update those programs to work with 10.6.8.

     

    No need to wait as Apple is not going to fix your issue with a update, they are going to recommend you do what I'm already recommending.

     

    https://support.apple.com/kb/TS2570

     

    Also a hack that hasn't been widely tested isn't a solution neither, it's because Apple didn't test this security update on a large enough amount of willing users is why it's all messed up your machines.

     

    The sooner you start the above process, the sooner your back to normal.

  • by Flying Writer,

    Flying Writer Flying Writer Feb 2, 2012 9:22 PM in response to J.Morris
    Level 1 (0 points)
    Feb 2, 2012 9:22 PM in response to J.Morris

    Mr. Morris,

     

    Yes, I have all the latest updates for MS Office 2004. I'm not too keen on 2008 and even less so on 2011, so have been "holding on" to 2004 as long as possible. Was doing just fine until Apple's boneheaded release.

     

    Have pretty much tried every trick in the book, but no joy. Cannot find the original 10.6 install disks--may be at our second location. I have Time Machine and a Time Capsule, but do not back up the System or Applications.

     

    Worst case scenario, I'll buy a (used) version of Snow Leopard and re-install.

     

    Again, your help is very much appreciated.

first Previous Page 3 of 7 last Next