mancinrob
Level 1 (0 points)

Q: after Security update 2012-001 cannot save any Office 2004 file

I installed the Office 2012-001 Security Update on a MacBook Pro running Macos 10.6.8

After that, I opened an attached Excel file from an email (received with Entourage), I performed some formula changes and wanted to save the document with a different name. I saw some changes to the screen as if the File saving Window would appear, but instead the whole program crashed. I could not perform any further changes to the file, basically all of the menus were blank, including the Quit menu. I had to Force quit the program. I thought it was only Excel, but Word also behaves the same. I am able to open any Office file with the corresponding Pages-Numbers program and save the file in the appropriate Office format, but I cannot perform any changes using the Office programs. I am writing this question here on the Apple Support Communities because I am almost sure that this behavior happened after I installed the Security Update 2012-001. After reading some of the latest support questions, I performed a Permissions repair on the StartUp disk but nothing changed.

Any suggestions will be very much appreciated.

Posted on Feb 2, 2012 7:21 AM

by J.Morris,Solvedanswer
J.Morris J.Morris
Level 1 (20 points)
A:

I believe that this update from Apple should work. If you experience any issues, make sure to post them here and let me know, or let me know via educate-it.org. We released a new build of our installer package that contains more frameworks tied to the previous Rosetta break. Apple's should be based on our initial release so I am expecting some e-mails over the weekend that it didn't resolve all of the issues, but only time will tell. I would say run it and see if it works. I tested it on my MacBook Air and FileMaker Pro 7 opened right up and didn't crash on me so I would guess that it's working correctly.

Posted on Feb 3, 2012 4:39 PM

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Q: after Security update 2012-001 cannot save any Office 2004 file

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  • by AlbyS,

    AlbyS AlbyS Feb 3, 2012 3:26 PM in response to mancinrob
    Level 1 (0 points)
    Feb 3, 2012 3:26 PM in response to mancinrob

    So I see that Software Update is now offering a v1.1 of  Security Update 2012-001. I haven't tried any of the above fixes yet, and am assuming/hoping that 1.1 will correct the Rosetta issue, but can't find any documentation that says it will. Has anyone applied it?

  • by AlbyS,

    AlbyS AlbyS Feb 3, 2012 3:46 PM in response to AlbyS
    Level 1 (0 points)
    Feb 3, 2012 3:46 PM in response to AlbyS

    This user says it works!

  • by ds store,

    ds store ds store Feb 3, 2012 3:50 PM in response to mancinrob
    Level 7 (30,400 points)
    Feb 3, 2012 3:50 PM in response to mancinrob

    Security Update 2012-001 v 1.1 is released, hit your software update.

  • by baltwo,

    baltwo baltwo Feb 3, 2012 3:56 PM in response to AlbyS
    Level 9 (62,256 points)
    Feb 3, 2012 3:56 PM in response to AlbyS

    Too bad http://support.apple.com/downloads/# is still showing the original, borked one.

  • by R C-R,

    R C-R R C-R Feb 3, 2012 4:09 PM in response to baltwo
    Level 6 (17,700 points)
    Feb 3, 2012 4:09 PM in response to baltwo

    Typically in the past, it took about 24 hours for the latest updates that Software Update lists to show up in support.apple.com/downloads/. Maybe this was to reduce the load on Apple's servers to manageable levels, but that's just a guess.

     

    Another guess is now that Apple's new, supersized server farm is online, the interval will be shorter. One can hope.

  • by baltwo,

    baltwo baltwo Feb 3, 2012 4:10 PM in response to R C-R
    Level 9 (62,256 points)
    Feb 3, 2012 4:10 PM in response to R C-R

    thumbsup.gif

  • by R C-R,

    R C-R R C-R Feb 3, 2012 4:17 PM in response to AlbyS
    Level 6 (17,700 points)
    Feb 3, 2012 4:17 PM in response to AlbyS

    AlbyS wrote:

     

    This user says it works!

    This one (me) says the same thing.

  • by nydiscussion,

    nydiscussion nydiscussion Feb 3, 2012 4:35 PM in response to R C-R
    Level 1 (0 points)
    Feb 3, 2012 4:35 PM in response to R C-R

    I'm scared to install the 1.1 until I hear the Morris guy say it's ok...I did the original install of his fix that gave me back all use of microsoft 2004 and I'm on system 10.6.8 so if anyone is on the same system let me know this has made me very insecure about doing these security updates.

  • by J.Morris,Solvedanswer

    J.Morris J.Morris Feb 3, 2012 4:39 PM in response to nydiscussion
    Level 1 (20 points)
    Feb 3, 2012 4:39 PM in response to nydiscussion

    I believe that this update from Apple should work. If you experience any issues, make sure to post them here and let me know, or let me know via educate-it.org. We released a new build of our installer package that contains more frameworks tied to the previous Rosetta break. Apple's should be based on our initial release so I am expecting some e-mails over the weekend that it didn't resolve all of the issues, but only time will tell. I would say run it and see if it works. I tested it on my MacBook Air and FileMaker Pro 7 opened right up and didn't crash on me so I would guess that it's working correctly.

  • by LeonGambetta,

    LeonGambetta LeonGambetta Feb 3, 2012 4:46 PM in response to mancinrob
    Level 1 (0 points)
    Feb 3, 2012 4:46 PM in response to mancinrob

    Even if my problem with MS Office was fixed I decided to install the Security Update 1.1

    Office 2004 (and my ohters softwares working with Rosetta) is working fine (open, save, save as...)

     

    Thanks to App... no, thanks to the community !

  • by nydiscussion,

    nydiscussion nydiscussion Feb 3, 2012 4:47 PM in response to J.Morris
    Level 1 (0 points)
    Feb 3, 2012 4:47 PM in response to J.Morris

    Ha thanks...as everything's working ok I'll just wait then a few days to see if anyone else has issues as I don't want to be a guinea pig on first use...thank you for all your advice in the meantime and the fix you had on the frameworks yesterday that fixed my office in the pinch

  • by mancinrob,

    mancinrob mancinrob Feb 4, 2012 10:30 AM in response to mancinrob
    Level 1 (0 points)
    Feb 4, 2012 10:30 AM in response to mancinrob

    I started this discussion not realizing how messy it was going to be. I had not commented on the various responses because I was returning from overseas. I guess I missed all of the "fun". At any rate, I first tried to substitute the

    /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/I mageIO.framework/

    folder with a previous copy (before my overseas trip) from a TM backup. I also had a SuperDuper backup so I was not too worried. It worked perfectly. I opened, changed and saved many Excel and Word documents with no problem. I also printed a Word document. I also tried a very old program called Master'sMate which was certainly using Rosetta. It worked perfectly and printed a document. Since I am still an Apple believer..., I then proceeded to install the new version of the Security Update 2012-001 v1.1 . Again I was able to perform all of the tasks, chores, saves, etc... as before. I would assume that, as Mr. Morris said before, the new Security Update works fine and solves the previously created mess.

    I have been a Macintosh fanatic since, at least, 1983. This issue, of installing an update recommended by Apple, and finding that that update actually damaged my computer, was certainly an eye opener. I had complete faith on whatever Apple would recommend. I guess that, as usual, many of us had to learn the hard way. Fortunately, I did have many backups which saved the day. But, obviously, somebody at Apple did not do its job. After reading what the Security Update was supposed to do I would assume it helped all of us from getting other, more serious, problems from people who really don't care about our computers and so, I am still grateful to Apple. But this problem should have been caught by the people who write these Updates.

    Thanks to all of you who contributed to this discussion with solutions and very interesting comments about Apple.

  • by baltwo,

    baltwo baltwo Feb 4, 2012 11:49 AM in response to mancinrob
    Level 9 (62,256 points)
    Feb 4, 2012 11:49 AM in response to mancinrob

    mancinrob wrote, among other things:

    Fortunately, I did have many backups which saved the day.

    The key to installing any update or new app. Allows reversion to a known, good state.

  • by Phyllis Sommers,

    Phyllis Sommers Phyllis Sommers Feb 4, 2012 1:01 PM in response to mancinrob
    Level 1 (48 points)
    iPhone
    Feb 4, 2012 1:01 PM in response to mancinrob

    To add my experiences for those still looking for validation of the 1.1 update: I, too, gratefully restored the suggested image io.framework folder from a previous system state and had immediate success restoring printing capabilities to my PowerPC apps. After the update fix was released, I held my breath and decided to install it. This time it worked and nothing was altered. I can still print from all the previously "broken" apps. Now the real question is, why couldn't Apple have released the 1.1 update to begin with and saved all of us this wasted day of grief?!

  • by Daniel Feldman,

    Daniel Feldman Daniel Feldman Feb 5, 2012 6:42 AM in response to mancinrob
    Level 1 (50 points)
    Mac OS X
    Feb 5, 2012 6:42 AM in response to mancinrob

    Howdy,

     

    Apple has now released an updated version 1.1 of the Security Update 2012-001 (v.1.1) that resolves these issues.

     

    New update that resolves Rosetta/PowerPC application issues:

     

    Security Update 2012-001 (v.1.1)

     

    About Security Update 2012-001 (Snow Leopard)

    http://support.apple.com/kb/DL1489

     

    Version: 2012-001 v.1.1

    Download ID: DL1489

    License: Update

    File Size: 192.73 MB

    System Requirements: Mac OS X v10.6.8

     

    Direct link to download stand alone installer:

    http://support.apple.com/downloads/DL1489/en_US/SecUpd2012-001Snow.dmg

     

    Details about the security update:

    About the security content of OS X Lion v10.7.3 and Security Update 2012-001

     

    http://support.apple.com/kb/HT5130

     

    Cheers, 

     

     

    Daniel Feldman

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