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Can't Purchase anything in App Store, Additional Security Information Needed

I am trying to make a purchase from the App Store in Snow Leopard 10.6.8, but can't make any purchases. When I try to purchase, I get the message, "Additional security information is needed. To use this Apple ID you must first login to the my info web page then provide additional security information." But when I click on Update Security Info, it brings me to a page at https://myinfo.apple.com/ but the page will not load, and it says that Safari can't establish a secure connection to the server. I have also tried it in Firefox and it does not work there either.


I went to the Apple Store online, and updated my account info with the proper credit card and information, but it has not helped. What is going on here.


This is for my bosses account and not my account, and we need to purchase some software for this machine, but are completely unable.


Any help would be appreciated.

Posted on Feb 2, 2012 9:36 AM

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4 replies

Mar 15, 2012 6:04 AM in response to Jonah Lee Walker

I'm having the same issue. We have recently signed up for the Volume Purchase Program. I created the Facilitator account, logged into the VPP site, then got a message that additional information was needed. User uploaded file

When I click the link to "Update Security Info", I get an error page on the browser...User uploaded file

I have tried the same process in Firefox and received a similar message...User uploaded file

I then proceeded to try the same thing on a Windows 7 computer with Internet Explorer, no good...

Next, I thought the problem might be related to my firewall, so, I attempted it on a computer OUTSIDE the firewall, no good.

Then, I tried it from home on my ipad, no good...


Anyone have any ideas?

Can't Purchase anything in App Store, Additional Security Information Needed

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