Related Article: About the security content of OS X Lion v10.7.3 and Security Update 2012-001

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This Security Update destroys print and save capability

WARNING! Don't install Security Update 2012-001 if you are still using OS X 10.6.8 and Rossetta (PPC) applications. It will disable all print and save capability for these apps. Apple should have warned us!

Mac Pro, Mac OS X (10.6.8)

Posted on Feb 2, 2012 12:29 PM

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7 replies

Feb 2, 2012 1:50 PM in response to Barrister 500

The same thing happend to me, now none of my microsoft office programs work THANKS A LOT, last night I updated 4 of my machines and was about to update the 5th when I was interupted by a phone call, so I never did update that one, thank God, so now, thats the only machine I can use. Very upset 😠 Sure I can use Pages and Numbers, but thats not the point. APPLE PLEASE FIX THIS😠

Feb 2, 2012 3:45 PM in response to Riverguy

Howdy,


Apparently some are reporting that this causes the older PowerPC (PPC) applications that are supported in 10.6 via 'Rosetta' to crash upon attempting to open/save/print using any dialog box, or fail in other similar ways such as simply not printing or quitting, or freezing/hanging/crashing of the application.



I have read of some companies that have indeed submitted proper bug reports to Apple, but that is not a guarantee of a bug-fix being issued.



You might wish to read:

http://www.macintouch.com/readerreports/snowleopard/index.html#d02feb2012



If you are unsure if you are still using PowerPC apps, if the application is currently running, look under the 'Activity Monitior' (in Applications -> Utilities), or alternatively you could check in the System Profiler, Applications. Check the column "Type".


Here is a fairly simple way you can restore you system and restore you applications functionality again, if you don't have a recent clone or good Time Machine backup that you can restore from. If you do, restore from your backup prior to having installed the Security Update 2012-001.



--



Time Machine restore: http://support.apple.com/kb/ht1427

If you are restoring a backup made by a Mac to the same Mac



With your backup drive connected, start up your Mac from the Lion recovery partition (Command-R at startup) or Mac OS X v10.6 installation disc. Then use the "Restore From Time Machine Backup" utility. Select the backup prior to your issues, and it will be restored back to the state it was in at that time.


--


If you can't easily restore from a backup, you can instead do the following:



- You first start by reinstalling your OS X 10.6.x, this will preserve all your user data, your applications, no worries there.



- Then install the Mac OS X 10.6.8 Update Combo v1.1 (links provided below)



- Make sure you're printers are showing up correctly in your system preferences, if not, re-add the printers



- Then finally, run the Apple Software Update (by pulling down the Apple Menu), and install any and all remaining updates, except do not then re-install the Security Update 2012-001. It is possible that you may have to reboot after installing some of the updates, and you may even need to run it a 2nd time to make sure that you've got all updates, except NOT the Security Update 2012-001.


Links for 10.6.8 Update Combo v1.1:


http://support.apple.com/kb/DL1399

or the link to directly download this 1.09GB combo updater:

http://support.apple.com/downloads/DL1399/en_US/MacOSXUpdCombo10.6.8.dmg



Cheers,


Daniel Feldman

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Feb 2, 2012 4:17 PM in response to Daniel Feldman

Thanks, Daniel, but I believe Apple should offer a fix. It is a major effort for individuals to solve this problem on their own. Apple should have warned everyone of the consequences of using the update. They didn't. Also a "Security update" should not affect running applications. This should have neen labeled a "System Upgrade". In both cases, Apple should provide a fix for their lack of professionalism in this matter. If they do not, they have fallen to the levels of Microsoft service.

Feb 2, 2012 4:47 PM in response to Riverguy

Howdy Riverguy,



Although I do understand that you believe Apple should offer a fix (and who knows, perhaps they yet will, this only just happened, what, today?), and hopefully they will, let's not assume that they won't, since this is still so very, very new.


I also understand that it's a major effort to resolve this issue, especially if you don't have a handy clone or Time Machine backup made just prior to this updater being installed.


However, I do not agree that "Apple should have warned everyone of the consequences of using the update.", any more then they already have, and do, as I'm sure they did not know about this bug (how can you warn of something you don't know about?), and not everyone is having the issue, some are reporting that their PPC apps work fine on 10.6 after installing this update, so, it's not everyone that is having the issue.


Indeed, Apple does correct advise folks on their documents such as "About the Mac OS X v10.6.8 Update" document where it starts off with :

"Updating your system: You should back up your system before installation; you can use Time Machine. Do not interrupt the installation process once you have started to update your system. You may experience unexpected results if you have third-party system software modifications installed, or if you've modified the operating system through other means."


Also, Apple does indeed have instructions for how to update your software:

http://support.apple.com/kb/HT1338


They do update some details about what issues it addresses:

http://support.apple.com/kb/HT5130


Also: Software update, upgrade--what's the difference? http://support.apple.com/kb/HT1444



Any update, from any company, can cause problems, and can affect running applications, I don't know why you would think otherwise.



It is indeed a system update, not upgrade (an upgrade would be for example, going from 10.6 to 10.7, or, to quote Apple : "Mac OS X v10.1, 10.2, 10.3, 10.4, 10.5, 10.6 and OS X Lion themselves are not free updates, they are reference releases, also called upgrades."), and as always, I'm sure if you read all the instructions on updating OS X software, it probably always says that you should first make a good backup, and also remove any 3rd party items that may be incompatible, etc...



At the very least, before installing or updating ANYTHING, you should always make a backup just prior to doing so, and probably also run various disk utilities to make sure all is well BEFORE you install or update anything. Do it any other way is risky, which is fine, as long as you know the choices you are making.

If something goes wrong, you restore from your backup, and then it's easy to fix.



No one is forcing you to install updates immediately upon their release, and it is frequently wise to not install updates right away, and sometimes not for a long time or at all, depending upon your circumstances, needs, etc... You might want to also double check that you've disabled auto-updating, as these issues can happen.


Cheers,


Daniel Feldman

=======================

MacMind

Certified Member of the

Apple Consultants Network

Apple Certified (ACHDS)

E-mail: Dan@MacMind.com

Phone: 1-408-454-6649

URL : www.MacMind.com

=======================

Feb 5, 2012 6:51 AM in response to Riverguy

Howdy,


Apple has now released an updated version 1.1 of the Security Update 2012-001 (v.1.1) that resolves these issues.


New update that resolves Rosetta/PowerPC application issues:


Security Update 2012-001 (v.1.1)


About Security Update 2012-001 (Snow Leopard)

http://support.apple.com/kb/DL1489


Version: 2012-001 v.1.1

Download ID: DL1489

License: Update

File Size: 192.73 MB

System Requirements: Mac OS X v10.6.8


Direct link to download stand alone installer:

http://support.apple.com/downloads/DL1489/en_US/SecUpd2012-001Snow.dmg


Details about the security update:

About the security content of OS X Lion v10.7.3 and Security Update 2012-001


http://support.apple.com/kb/HT5130


Cheers,



Daniel Feldman

=======================

MacMind

Certified Member of the

Apple Consultants Network

Apple Certified (ACHDS)

<edited by host>

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This Security Update destroys print and save capability

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