9 Replies Latest reply: Jan 5, 2013 9:26 PM by ashishnasa
Cindy1112 Level 1 Level 1 (0 points)

When I try to sync my iPhone 4 to iTunes, iTunes freezes right before the backup is finished.  I then have to exit out, and restart my PC before iTunes will open again.  I have tried the "netsh winsock reset" trick, but that does not work.  I have reset my computer and phone, but that doesn't help either.  I have even uninstalled and re-installed iTunes, but that doesn't work.  Any suggestions?                                  

 

 

 

PS: I have tried other apple products, but iTunes does the same thing


iPhone 4 (8GB), iOS 5
  • 1. Re: iTunes freezes while backing up
    wiclee Level 5 Level 5 (6,940 points)

    If you are still having these type of problems after trying the winsock reset, refer to this article to identify which software in your system is inserting LSP:

     

    iTunes 10.5 for Windows: May see performance issues and blank iTunes Store

    http://support.apple.com/kb/TS4123?viewlocale=en_US

  • 2. Re: iTunes freezes while backing up
    Cindy1112 Level 1 Level 1 (0 points)

    Apple is the publisher, and is using bonjour.  It still doesn't work.  This is rather frustrating

  • 3. Re: iTunes freezes while backing up
    wiclee Level 5 Level 5 (6,940 points)

    Right mouse click your itunes icon, select Properties, then Compatability tab. Check the box "Run this program in compatibilty mode and choose Vista (SP2) & also to check the box "Run as administrator" then OK.

    Now launch iTunes and see if your Sync is OK?

  • 4. Re: iTunes freezes while backing up
    Cindy1112 Level 1 Level 1 (0 points)

    Vista (SP2) was not there.  I tried downloading it, but it said that it was already installed.  Where is it?

  • 5. Re: iTunes freezes while backing up
    wiclee Level 5 Level 5 (6,940 points)

    What is your operating system?  Windows 7 or Vista?

  • 6. Re: iTunes freezes while backing up
    Cindy1112 Level 1 Level 1 (0 points)

    vista

  • 7. Re: iTunes freezes while backing up
    wiclee Level 5 Level 5 (6,940 points)

    Try select compatibilty mode to XP

  • 8. Re: iTunes freezes while backing up
    Peri Urban Level 1 Level 1 (0 points)

    This problem is quite common, but I have not been able to figure out what causes it. My best bet is that it's a USB issue, and I have found a workaround that makes synchronising possible when all else fails. For the record, I have tried all of the potential solutions on these forums without success. Here's what worked for me.

     

    (Windows 7 32bit, iPhone 4S, iTunes 10.6.1.7)

     

    First of all, make sure you have a good wi-fi signal in the region of the PC you are syncing with. Then -

     

    1) Start iTunes.

    2) Connect phone via USB.

    3) Left click on phone in iTunes.

    4) On the Summary page check "Sync with this phone over Wi Fi"

    5) On the phone go to Settings>General>iTunes wi-fi sync

    6) Tap on Sync now.

     

    The phone should sync via wi-fi, even though it is connected via USB. It didn't seem any slower to me than syncing via the cable, and more importantly it worked, and the backup went smoothly. I've tried it several times now with no problems.

     

    Also, if you have a lot of apps you need to synchronise or you are re-arranging the app windows using iTunes you can sync in the normal way from the PC if you do it immediately after the wi-fi sync, because iTunes does not run the backup again. It probably won't run two backups within a few minutes of one another.

     

    It's all a bit of a fiddle, and Apple/MS needs to get a fix for it, but if this method works for you at least you have a good backup should you flush your phone down the toilet!

     

    Good luck!

  • 9. Re: iTunes freezes while backing up
    ashishnasa Level 1 Level 1 (0 points)

    Thanks - It just worked nicely... While i am on Windows 7, but the solution worked. I changed my ipad machine from ipad2 to ipad mini and one time sync was just not allowed by I-tunes.

     

     

    Right mouse click your itunes icon, select Properties, then Compatability tab. Check the box "Run this program in compatibilty mode and choose Vista (SP2) & also to check the box "Run as administrator" then OK.