iTunes no longer runs since buying Match. Within ten seconds of opening, it crashes, everytime. Firewall off, latest version of iTunes reinstalled, Windows updates/etc. on, no other software running at the same time. Error-report just says reinstall.
I can no longer use iTunes whatsoever.
I'm hoping to get a refund for the $25 wasted on match if my PC isn't compatible. But how the **** do I get iTunes as a whole to stop crashing?
I'm on Windows 7 with AMD C-50 processor and 2GB RAM, 250GB hard disc.
Never had an issue with Apple products before today.
Windows error reporting claims that "an update to iTunes addresses the issue", but not only did I have 10.5.3 already, I went ahead and reinstalled it, too, and the 64bit version just for the **** of it in case that'd make difference. No luck.
I mean, surely, the fact that this is only happening to me means it is a problem with my system. But I don't suppose its the usual stuff that way, way inexperienced computer users end up on these forums about. No viruses (are there PC viruses that only affect iTunes match? sounds far fetched.) No firewall issues. Not running outdated software. I imagine its my CPU, my hardware, thats just not compatible with Match.
Anyways. The crash occurs about 20% into the progress bar of gathering info about your library for match. When restarting, it asks to log off and log back in to the itunes store. A few times I was able to do that, by getting to the little X and cutting off match before it could crash (still logging out and logging back in made no difference), but now the speed at which it gets to the 20% and crashes is so fast I can't beat it to it.
Do you suppose the Apple store at the mall, since I just got a 4S with Apple Care+ might be able to help me, or would there be a fee? I can't afford a new computer right now, and if mine just could never work with match period, might I get a refund?
iPhone 4S, Windows 7