8 Replies Latest reply: Jul 15, 2014 11:18 PM by Nicolene Erasmus
Phoebep Level 1 Level 1

i downloaded a song song from iTunes the other day, when i try to play it, it only plays the first 15 seconds and then moves on to the next song. it does the same thing when i play it on my iPod. why is this happening and how can i fix it? thankyou.

iPod nano, Windows 7
  • tsteward Level 1 Level 1

    Check that your dowload has been completed, and isn't partly completed.


    and then its worth right mouse clicking on the song, then click on the "Get info" on the drop down menu.

    Along the top menu, click on "options" and then check on the start time and stop time.

    Ensure this is correct, and if not change this.

  • Phrobo Level 1 Level 1

    This happened to me.  What you need to do is move the song and any backups to the recycle bin.  Then go to Itunes store and click 'Purchased' under Quick Links.  Go to the song you want and there will be a cloud next to it.  Click it and it will redownload.  It should download the full song this time.


    This happened to me yesterday when I bought a Volbeat album and again today when my brother bought a Rise Against album.  I hope Apple fixes this.  I just read about a question like this from back in 2007, so it's been going on for a while.

  • Cam-F Level 1 Level 1

    none of this works for me - what the _)(&. !


    There is no cloud.



    I hate wasting time like this on Apple caused problems!

  • ChunS_Lee Level 1 Level 1

    It works for me thanks.

  • k.veil294 Level 1 Level 1

    Go search the song on iTunes and click the price tag like you are going to buy it.

  • PAULA77 Level 1 Level 1

    Thanks for help!  I've had to do it 4-5 times for two songs, but finally at least 1 of the songs finally played all the way through!  I will try it again with the second song.


    I wonder if it has to do with the album/artist.  It's two songs from the Exciter album from Depeche Mode.  What's funny is I bought another song from another album last Friday, with no problem.


    Thanks again for the info!

  • PAULA77 Level 1 Level 1

    It took 5-6 times, but the second song finally went through!

  • Nicolene Erasmus Level 1 Level 1

    Thanks a million!