Marcel Burkart-Huber
Level 1 (25 points)

Q: No more access to 3.5.2-clients

Since i updated our clients to 3.5.2, i can't access some of them anymore ("connection to ??? failed"). They are running os 10.7.2 others 10.7.3. Access to clients with 10.6.8 is still ok. Anyone else with this problem?

Posted on Feb 3, 2012 1:30 PM

by TeenTitan,Solvedanswer
TeenTitan TeenTitan
Level 4 (2,524 points)
Mac OS X
A:

Well if it was reaching ARDAgent on clent computer, you should be seeing some thing in the secure log.

 

Have you cehcked to make sure the firewall is off on both computers?

 

Have you checked to make sure Remote Management is enabled on the client?

 

Apple Remote Desktop: Configuring remotely via command line (kickstart):

 

You need an administrator account to use the kickstart utility. To begin using the kickstart utility, use the sudo command, such as:

$ sudo /System/Library/CoreServices/RemoteManagement/ARDAgent.app/Contents/Resources/k ickstart -restart -agent

 

Activate Remote Desktop Sharing, enable access privileges for the users "admin", grant full privileges for the users "admin", restart ARD Agent and Menu extra:

$ sudo /System/Library/CoreServices/RemoteManagement/ARDAgent.app/Contents/Resources/k ickstart -activate -configure -access -on -users admin -privs -all -restart -agent -menu

 

You could ssh try rebooting ARDAgent

sudo /System/Library/CoreServices/RemoteManagement/ARDAgent.app/Contents/Resources/k ickstart -restart -agent

 

Or make sure ARDAgent is enabled with

sudo /System/Library/CoreServices/RemoteManagement/ARDAgent.app/Contents/Resources/k ickstart -activate -configure -access -on

Posted on Feb 4, 2012 6:37 PM

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Marcel Burkart-Huber

Q: No more access to 3.5.2-clients

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  • Helpful answers

  • by TeenTitan,Helpful

    TeenTitan TeenTitan Feb 3, 2012 11:38 PM in response to Marcel Burkart-Huber
    Level 4 (2,524 points)
    Mac OS X
    Feb 3, 2012 11:38 PM in response to Marcel Burkart-Huber

    Have you tried connecting to the client using the finder instead of ARD?

     

    ie:

    go to dock

    click on finder

    go to menu bar

    click on go menu

    chose connect to server

    put in the address vnc://computerName.local

    click connect.

     

    Alertively can you ssh into the client?

  • by Marcel Burkart-Huber,

    Marcel Burkart-Huber Marcel Burkart-Huber Feb 3, 2012 11:56 PM in response to TeenTitan
    Level 1 (25 points)
    Feb 3, 2012 11:56 PM in response to TeenTitan

    I tried with the vnc-command, but failed. Probably because I'm not at the local network but on wlan via ipsec?

    how do I use the ssh-command?

     

    Further Info:

    I have no more screen access to those clients from the local network and via WLAN. But I still have access to all reports of the clients. Very strange.

  • by TeenTitan,Helpful

    TeenTitan TeenTitan Feb 4, 2012 12:37 AM in response to Marcel Burkart-Huber
    Level 4 (2,524 points)
    Mac OS X
    Feb 4, 2012 12:37 AM in response to Marcel Burkart-Huber

    are the clients on the same WLAN? Do you know the IP of one of the effected clients? can you ping it?

     

    ie:

    go to dock

    click on finder

    click on go menu

    chose utilites

    double click on terminal

    type 'ping (put computer IP address here)'

     

    if ping works, you could try connecting via connect to server or via SSH

     

    SSH would be:

    while terminal is still open

    ssh loginName@(put computer IP address here)

    if you can connect, do you get the correct computer name?

  • by Marcel Burkart-Huber,

    Marcel Burkart-Huber Marcel Burkart-Huber Feb 4, 2012 12:48 AM in response to TeenTitan
    Level 1 (25 points)
    Feb 4, 2012 12:48 AM in response to TeenTitan

    Yes ping works and also ssh. I can connect and I get the correct computer name.

     

    For your Info:

    I'm at home and connect to our office-network via ipsec. Our office-network is a LAN-Network and there are those clients.

  • by TeenTitan,

    TeenTitan TeenTitan Feb 4, 2012 10:40 AM in response to Marcel Burkart-Huber
    Level 4 (2,524 points)
    Mac OS X
    Feb 4, 2012 10:40 AM in response to Marcel Burkart-Huber

    Ok so

     

    if you SSH into the client , and use the command "tail -F /var/log/secure.log"  to view the secure log. While viewing the secure log, you could try to connect to the client via VNC.

     

    IE: vnc://user@(ip address) ,  vnc://user:password@(ip address)  and vnc://(ip address) ? (using the go menu)

     

    Your attempts to connect should show up in secure.log and may give us some insite into the issue.

  • by Marcel Burkart-Huber,

    Marcel Burkart-Huber Marcel Burkart-Huber Feb 4, 2012 2:33 PM in response to TeenTitan
    Level 1 (25 points)
    Feb 4, 2012 2:33 PM in response to TeenTitan

    While viewing the secure log, I tried all three vnc-logins, but nothing happened. I wasn't able to connect and I saw no reaction in the secure log.

     

    Was it correct to try the vnc-command in the 'go menu' under 'connect to server'?

  • by TeenTitan,Solvedanswer

    TeenTitan TeenTitan Feb 4, 2012 6:37 PM in response to Marcel Burkart-Huber
    Level 4 (2,524 points)
    Mac OS X
    Feb 4, 2012 6:37 PM in response to Marcel Burkart-Huber

    Well if it was reaching ARDAgent on clent computer, you should be seeing some thing in the secure log.

     

    Have you cehcked to make sure the firewall is off on both computers?

     

    Have you checked to make sure Remote Management is enabled on the client?

     

    Apple Remote Desktop: Configuring remotely via command line (kickstart):

     

    You need an administrator account to use the kickstart utility. To begin using the kickstart utility, use the sudo command, such as:

    $ sudo /System/Library/CoreServices/RemoteManagement/ARDAgent.app/Contents/Resources/k ickstart -restart -agent

     

    Activate Remote Desktop Sharing, enable access privileges for the users "admin", grant full privileges for the users "admin", restart ARD Agent and Menu extra:

    $ sudo /System/Library/CoreServices/RemoteManagement/ARDAgent.app/Contents/Resources/k ickstart -activate -configure -access -on -users admin -privs -all -restart -agent -menu

     

    You could ssh try rebooting ARDAgent

    sudo /System/Library/CoreServices/RemoteManagement/ARDAgent.app/Contents/Resources/k ickstart -restart -agent

     

    Or make sure ARDAgent is enabled with

    sudo /System/Library/CoreServices/RemoteManagement/ARDAgent.app/Contents/Resources/k ickstart -activate -configure -access -on

  • by Marcel Burkart-Huber,

    Marcel Burkart-Huber Marcel Burkart-Huber Feb 5, 2012 12:02 AM in response to TeenTitan
    Level 1 (25 points)
    Feb 5, 2012 12:02 AM in response to TeenTitan

    I retried the thing with the console log, but still there is no reaction.

     

    I can't understand, why I see the client on my ARD as 'idle' or 'available' and why I still can get all reports etc. but have no access to the screen anymore. I used this function almost daily and never had any problems with it, regardless if i was on the lan in the office or via ipsec from home. I made no changes, remote management is still active. Since ARD-Client 3.5.2, I can't 'screen-access' any 10.7.2- or 10.7.3-clients, but still all 10.6.8-clients. And all the other ARD-commands are still working (report, manage,...).

     

    I tried the command 'wake up' and the status changes from 'idle' to 'available' and in the log-file there now ist the following entry: 'Feb  5 08:58:18 Marcels-MacPro3GHz loginwindow[4604]: resume called when there was already a timer'.

  • by Marcel Burkart-Huber,

    Marcel Burkart-Huber Marcel Burkart-Huber Feb 5, 2012 12:10 AM in response to TeenTitan
    Level 1 (25 points)
    Feb 5, 2012 12:10 AM in response to TeenTitan

    I can't believe it, but after I did 'sudo /System/Library/CoreServices/RemoteManagement/ARDAgent.app/Contents/Resources/k ickstart -activate -configure -access -on', screen-access is back!

     

    TeenTitan, thank you very very much!

     

    Sincerely

    Marcel Burkart