How to revive my dead Ipod touch?

Question

How to revive my dead Ipod touch?

Last time I used my ipod was yesterday at about 5pm, working completely normally. I went out from then and had the ipod in my pocket. I got home at 12 and noticed the Ipod was dead. I connected it to a dock incase it was just out of battery, left it for about 10 minutes and still nothing.

This morning I've attempted to restore the Ipod. On connecting to Itunes, the software told me the Ipod was in "recovery mode" and couldn't be used untill the device was restored. I attempted a restore several times, each ending the same with error code 28 (sometime varying to 2005).

((On connecting the Ipod and attempting the restore, I do see the screen light up and show an Apple logo and a loading bar. After two minutes Itunes gives up on the restore and says "Unknown Error 28".))

The Ipod is a forth generation

Itunes also cant tell me anything on about the ipod e.g. Serial Number, Memory and so on are all "n/a".

After calling Apple earlier they've told me to try switching wires, USB ports and PCs (all of which I've done). The I told the "Genius" that the restore wasn't working and resulting in Unknown error 28, to which they replied "The restore has to work"... They then went on to tell me that because my warranty was out, I'd have to fork out £124 for a replacement which (In all honesty, I want to avoid at all cost).

Since then I have found out how to Force Restore my already seemlying capput device. This did make me slightly optimistic as the "Connect to Itunes" picture showed up. One seeing this I attempted to once again restore the decive having (seemingly) a little more success as on this occasion the device appeared to reach the end of the restore load bar. But lone behold, I met another error, this time "Error number 14".

I realise this is ask to get this back to the way it was. Just feel a little cheated is all.

Any help is appriciated.

((I'm running a Win 7. Itunes is the latest version and I've got firmware version 5.0.1))

iPod touch, iOS 5.0.1

Posted on Feb 4, 2012 3:05 PM

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Answer 1

lllaass

Level 10

210,411 points

Feb 4, 2012 3:46 PM in response to Community User

Error 23, 28, 29: These errors may indicate a hardware issue with your device. Follow the steps in this article. Also attempt to restore while connected with the white USB Dock Connector cable that shipped with your device, on a known good computer and network to isolate this issue to the device. The MAC address being missing or the IMEI being the default value, (00 499901 064000 0), can also confirm a hardware issue. Out-of-date or incorrectly configured security software can also cause these errors.

Above from:

http://support.apple.com/kb/TS3694#error28

It sound slike Apple concluded that you have a haedware problem as could be the cause. If a hardware problem, then repair/replacment is required.

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Answer 2

TechShui

Level 1

0 points

Apr 5, 2012 6:34 PM in response to Community User

Hi Sully2112,

Your symptoms are almost identical to a problem I've had for the past two days.

I'm trying to revive an iPod touch 4g that wascompletely drained of battery power. When plugged into a computer, It gets stuck at the Apple logo for 5 seconds, then reboots, ...logo, reboot... in an endless cycle.

Changing PCs did not help.

The main difference is that I'm getting error 21 (when attempting to restore), both errors refer to http://support.apple.com/kb/TS3125

I followed those instructions, they did not help. :-(

Note that when you connect it to iTunes, that does NOT necessarily mean it is charging. If you don't see a battery indicator next to the eject button, that confirms it's not charging.

So I went and got an AC charger for iPhone/iPod and after a couple hours of charging, that seems to have "partially" revived mine.

Right now as I post this the ipod is on AC power and loops from the Apple logo to the locked screen, with a picture of a red battery that is almost empty. Hmm, makes me wonder if the battery is on it's last limb? They are replaceable (although it's not easy and requires soldering skills).

I will keep you updated.

I would suggest try to charge yours with an AC adapter if you haven't already?

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