8 Replies Latest reply: Oct 2, 2014 5:09 AM by eezacque
fbreckx Level 1 Level 1 (0 points)

Hi,

 

I'm having some serious problems with my 1 year old MBP mid 2010 (4GB, 2.53 GHZ, Intel Core i5).

Last week, it became extremely slow. Everything froze for a minute with every action I performed.

 

Updating everything, resetting PRAM and SMC, etc. brought no solution.

Decided to do a clean install of OSX Lion.

 

Seemed to do the trick the first couple of hours, but starting my first .mkv file messed everything up again.

The computer itself works ok, but watching vids is just impossible.

 

When I take a look at my specs, I see there a Intel HD Graphics 288 MB.

Shouldn't that be an NVIDIA GeForce GT 330M?

 

I'm afraid my GPU is broken, or can it be someting else?

 

 

Thanks in advance,

Filip


MacBook Pro (15-inch Mid 2010), Mac OS X (10.7.3)
  • OGELTHORPE Level 7 Level 7 (33,635 points)

    Your MBP has two graphics cards, the Intel for 'lightweight' graphics and the NVIDIA for the 'heavy duty' graphics.  In SYSTEM PREFERENCES>ENERGY SAVER you will see a box next to 'Automatic graphics switching'.  If you deselect it, it should force the NVIDIA card to work.

     

    In SYSTEM PROFILER>HARDWARE>GRAPHICS/DISPLAYS>VIDEO CARD< both should be both listed.  If not there is a problem.

     

    Run a hardware test.  Use your installation disk and press the 'D' key as you start up.

     

    Ciao.

  • dominic23 Level 7 Level 7 (30,545 points)
  • fbreckx Level 1 Level 1 (0 points)

    Thanks for the advice, but it seems like I can't access the Hardware Test.

    Pressing 'D' throughout the whole startup-sequence, but just starts up real slow...

  • OGELTHORPE Level 7 Level 7 (33,635 points)

    If you cannot run the hardware test, then you should make an appointment at the Apple store Genius bar.  There must be other than graphics card issues.

     

    Ciao.

  • repomannwp Level 1 Level 1 (0 points)

    My Macbook Pro  just failed this morning, I'm 3 months outside the 4 yr service window and Apple told me to go pound sand.  No way they will fix any units even if you are 1 day out of the 4 year window.    What annoys me most about this is that Nvidia coughed up $150,000,000 - $200,000,000 million because of this problem, so Apple got paid to fix all of us - and it looks to me like Apple is making off like bandits as the cost of repairing failed units is WAY less than this amount.


    Thanks Apple.

  • gooober Level 1 Level 1 (25 points)

    Same thing happened with me. I have a piece of junk Mid 2010 MBP with the graphics problem and if I bring it into the store and they claim that they cannot make the card fail during their diagnostics, they do not fix it.

     

    I brought mine in three times due to noisy CPU fans as well. They just blew air into them and within a few days they were noisy again. Only did they replace one when they could not blow air into it to quiet it down.

     

    I paid in the neighborhood of $5000.00 for my mid 2010 MBP with AppleCare brand new.

     

    That was a heavy burn for me.

     

    I like to reinstall the OS and give them a plain machine to work on, but it seems that the issue does not crop up right away.

     

    I filed a complaint. Heard nothing.

  • eezacque Level 1 Level 1 (0 points)

    I'm afraid is not going to impress them much. I had an unpleasant conversation with Margaret Lordan, Executive Relations EMEIA (00353 21 428 3026) who bluntly stated that Apple follows its own strict guidelines, and refuses to submit to laws on consumer rights. In other words, Apple makes no mistakes and does not accept authority outside Apple. This was confirmed after a complaint to Tim Cook's office. So, if you can find a Genius who is kind enough to break the rules to your advantage, you're extremely lucky. Otherwise, expect to be told to send another email, write another letter, make another phonecall, and be ignored.